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“Aside From the Check-In, a Very Good Experience”

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Majestic Hotel & Spa Barcelona
Ranked #42 of 513 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level 5 Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Aside From the Check-In, a Very Good Experience”
Reviewed 12 October 2013

Back recently from 12 days in Spain, including 3 nights at the Majestic Hotel & Spa in Barcelona. We arrived about 2 hours before the official check-in time and were told that our room wasn't ready. So, we freshened up in a lobby restroom, checked our luggage, and headed out for some mid-day touring. We returned to the hotel 3 hours later -- 1 hour after check-in time -- and were told that the room still wasn't ready and we should come back in 1/2 hour. We went up to the rooftop bar for a drink and came back in 40 minutes, only to be told that the room was still not ready. We waited in the lobby for another 1/2 hour before I lost my patience and got rather aggressive at the front desk. And Presto! Within 10 seconds of raising my voice, our room became available.

It wasn't a good start for such a highly-rated and rather pricey hotel, but I must admit that it got much better after that. Our junior suite was spacious, it offered an outstanding view over the busy street below (while still being very quiet), it was nicely appointed (looking perhaps newly refurbished), and it was exceptionally clean. The bathroom is good-sized, with ample counter space, a stand-up shower, a whirlpool tub, and a separate toilet/bidet room. The rooftop bar is beautiful and includes a small swimming pool, which is pretty unusual in Europe. And our interactions with hotel personnel after our initial encounter were all very positive, and at no time did we think that our same-sex couple status mattered at all to hotel staff. Importantly, the hotel's location could not be more centrally located in relation to the city's principal tourist sites.

Aside from the check-in experience, my only other quibble is that the shower water temperature fluctuated perpetually between cool, just right and very hot, forcing each of us never to stand under the rain shower when not using it to rinse. But, in fairness, we found that precise issue in nearly every Spanish hotel at which we stayed, so that may be hard to avoid.

Overall, we liked the Majestic and would stay there again.

  • Stayed September 2013, travelled as a couple
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    • Service
Helpful?
2 Thank TravelLover23456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Antwerp, Belgium
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2013

I stayed at the Majestic earlier this year for a conference and had an enjoyable stay. The location of the hotel is ideal, down the road from the famous Casa Fuster hotel, around the corner from the remarkable Gaudi buildings and close to the best shops, restaurants and the buzz of the city.

The staff were friendly, well presented and super helpful.

My room was perfect, a great size with good light and a nice comfortable bed. The bathroom was perfect and very clean.

Breakfast was good and with plenty of choice. The rooftop bar is also an added bonus!

I really enjoyed staying here as a base for a business trip.

  • Stayed June 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scooterkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2013

We enjoyed our stay. Room was clean and good size. Location was excellent. Breakfast was great. Very friendly staff. Overall amazing hotel close to city Centre. Will definitely stay here again next time.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, AL
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 October 2013

This hotel was right in the heart of Barcelona, with a lot of attractions within walking distance. The room was clean, but pricey. The staff was not overly helpful. I would probably try a different hotel if I returned to Barcelona.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Go2Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this review, 10 October 2013
Dear Guest,

Thank you for taking the time to leave your feedback on your experience at The Majestic. We are glad to read that you appreciated the good location of the hotel, as well as the cleanliness of your room.

Is is concerning though that you did not find our staff very helpful, and we would very much like to discuss this with you further. Could kindly contact our Guest Relations department at Guestrelations@hotelmajestic.es?

We hope we can welcome you back at The Majestic in the not too distant future.

Kindest Regards,

Pascal Billard,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
171 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 October 2013

We enjoyed our stay at the Majestic Hotel & Spa. The hotel is very conveniently located to shopping and restaurants. The hotel has been beautifully maintained and is very well decorated. The rooms are large and well appointed. We really enjoyed the rooftop restaurant where you can enjoy the views of the city in every direction. The hotel staff was very helpful and friendly. The only drawback that I can think of was that the check in for people arriving from a cruise took a very long time. We were not a on cruise, and checked in the day before my elderly mother who was arriving via cruise ship. She was able to use our room and not wait in the very long line of people arriving from her ship.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winofoodtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this review, 7 October 2013
Dear Guest,

Thank you for taking the time to share your opinion about the Majestic. We are delighted to read that you appreciated the location and the decoration of the hotel, as well as our astonishing Dolce Vitae (the rooftop terrace)

We apologize that your mother had to wait to be checked in.

We hope we can welcome you back at The Majestic in the not too distant future.

Kindest Regards,
Pascal Billard,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 October 2013

This hotel was perfectly located in the heart of Madrid. Tons of shops and restaurants at your doorstep. The staff were fantastic and very helpful! I must say that the breakfast was absolutely perfect each morning as well. If you're feel adventurous, the local metro is one block from the hotel and easy to take. The rooms were very nice and clean and the bed was comfortable. Great water pressure in the showers as well.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shakcherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 October 2013

A smart, elegant hotel. In general, the staff are very helpful. Every time you leave/enter the hotel you're always greeted by some of the most friendly doormen I've ever met!

For us this was the right area to stay - slightly away from the hustle and noise of bring in the middle of town (eg Le Meridien), but only a short walk (10-15mins) to nice cafes/restaurants etc.

We were a little concerned when we checked in. Despite booking a double room we were given a twin one. We were informed that that "most of our rooms are twin". A few hours later housekeeping had pushed the twin beds together and provided a large mattress. It was fine, but by the morning there was a little dip in the middle of the mattress.

We booked an executive room, which was tastefully decorated and very quiet. The bathroom was also very nice. The roof top bar is fun - well worth sipping a glass of cava and enjoying the views over the city.

Despite being a 5 star hotel, with prices to match, Majestic let itself down in a number of areas:
> Internet connection - 15 euros a day; really, for a 5 star hotel? In 2013?
> The hot water in the shower is quite temperamental. Every few minutes it would go from the temperature I had set it to, to scalding hot for 5-10 seconds, before going back to the desired temperature.
> I'm don't think that a 5 star hotel should charge it's guests for using the coffee making facilities in the room. This, along with the 15 euro/day charge for wifi, left us feeling that Majestic was trying to squeeze as many euros as it could out of its guests.

Would we stay here again? Probably not; we'd probably try the Mandarin Oriental or Hotel Claris.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravellingDocUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Majestic Hotel & Spa Barcelona

Property: Majestic Hotel & Spa Barcelona
Address: Paseo de Gracia 68, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Barcelona
#5 Family Hotel in Barcelona
#7 Spa Hotel in Barcelona
#10 Romantic Hotel in Barcelona
#15 Green Hotel in Barcelona
#36 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Majestic Hotel & Spa Barcelona 5*
Number of rooms: 275
Official Description (provided by the hotel):
Deluxe 5-star traditional hotel in the real heart of Barcelona, few steps away from Gaudi monuments and famous Rambla. Entirely renovated, it offers excellence in service for the most demanding travelers. Rooftop terrace with panoramic view and outdoor pool. ... more   less 
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Also Known As:
Majestic Hotel And Spa Barcelona
Majestic Hotel Barcelona
Hotel Majestic Barcelona
Majestic Hotel & Spa Barcelona Catalonia

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