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“Below expectation for a luxury hotel”

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Majestic Hotel & Spa Barcelona
Ranked #42 of 516 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 May 2014

I have great expectation checking into the hotel. Stayed there for 2 nights.

My main gripe is the gross lack of accessories and amenities in the room - fairly reasonable expectation given it's stature as a luxury hotel and the room price.

Standard bathroom accessories eg toothbrush, toothpaste have to be requested from housekeeping and not readily available in the bathroom. No bath salt, no disposable shavers etc

No complimentary water, no espresso capsules (when there is an expression machine) etc Do the hotel expect the guests to shop for their eon capsules or bring some along on travel??

Totally surprised for the gross lack of amenities and accessories for a 5 star luxury hotel. Should have settled for Mandarin which was my other choice.

Aside, the location is good - near the Metro and right in the heart of the shopping district.

Not returning for sure. Money better spent in other same or better class hotel.

Room Tip: Select The Mandarin instead.
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Flightlessbird69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 22 May 2014

Dear Guest,

Thank you for taking the time to leave feedback on your recent visit to the Majestic Hotel & Spa. I am, however, very concerned to read that your experience did not live up to your expectations and that you left feeling disapointed.

We strive to provide the highest level of service every day and I can assure you to follow your review in order to ensure that the right accesories and amenities in the rooms.

I sincerely hope to welcome you back to the Majestic Hotel & Spa again into give you the spotless experience you deserve.

Kind regards,

Pascal Billard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,295 - 1,301 of 2,502 reviews

Reviewed 4 May 2014

Just spent three nights at the Majestic in a standard room, its quite a walk to La Rambla but in a quiet area which you need after a day of sight seeing and any closer would be very noisy and hectic. The staff were fantastic and nothing was to much trouble my only complaint is the shower it goes hot cold hot cold and dont flush the toilet when someone is in the shower, nearly scolded myself several times. Our room was very small but very functional room 750 view was horrible but who sits and looks out the window on holidays. Lots of restaurants nearby for breakfast and dinner we didnt eat at the Hotel. DO NOT try the tapas down the road on the same side of the hotel I think its called Tapa Tapa just horrible. We would not hesitate to stay again but we paid something like $450 a night, it was a holiday weekend so the prices went up.

Stayed: May 2014, travelled as a couple
1  Thank Kerriejh50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 5 May 2014

Dear Guest,

Thank you very much for having taken the time to share your experience at the Majestic.

We always appreciate hearing comments directly from our customers to keep improving our main instalations and services. I am glad to see that you appreciated the excellent location of the hotel and the service.

Thank you so much once again, and we look forward to welcoming you back at the Majestic.

Kind Regards,

Pascal Billard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

My wife and I and our two children stayed here recently. Having been to Barcelona frequently over the last few years we normally stay nearer the beach but this trip the city stay was brilliant for shopping (Wife & daughter) as well as being close to so many cultural and interesting districts. The service in the hotel was at all times friendly and attentive, the food fantastic and the services and amenities was first class.
The only downside we found was the noise levels from the street are still pretty loud, even with the hotels double glazed windows - we frequently awoke in the middle of the night to ambulance noises and garbage collections, so you will have to take that into consideration if you are bringing children. Aside from that the rooms were stylish, we had in-room mini bar service, Nespresso coffee machine and capsules, wide screen TV, complimentary wine, rose and gift etc, and the hotel offers Spa treatments and lovely breakfast offerings. All in all a great place for a break, just bring earplugs if your room faces the streets!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you very much for having taken the time to share your experience at the Majestic Hotel & Spa.

I am delighted to hear that you overall enjoyed your stay with us (location, service, food, amenities...).

However, I am concerned about the noises in your room that you have mentioned. I would very much like to learn more of your experience and perhaps I could, therefore, ask that you could kindly contact my PA Patrícia Rodríguez (prodriguez@hotelmajestic.es) to discuss further.

I do hope to have the chance to welcome you back again soon here at the Majestic Hotel & Spa.

Kind regards,

Pascal Billard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

We stayed here for three nights over Easter vacation. This was our twelfth trip to Barcelona, but our very first time to try the Majestic. We loved the Paseo de Gracia location, the highly comfortable and spacious room, the attentive, excellent service, and the amazing rooftop deck with views of the Sagrada Familia! We'll definitely stay there again.
Our room was on the second floor (201), overlooking the Paseo de Gracia and directly above the Chanel store (room was so well-insulated that street noise was never a problem). There was a king-sized bed, separate sitting area, and two televisions. The bed (and pillows), among the most comfortable ever.
The Nespresso machine in the room was a huge plus. Bulgari White Tea bath amenities were lovely.
Because we were so busy doing tourist activities, we didn't use as many of the hotel's amenities that we usually do (Fitness Center, spa, restaurants) but did check out the rooftop bar (amazing views, as mentioned earlier) and the breakfast room (fine, but go early because it gets really crowded).
Very international personnel and clientele.

Stayed: April 2014, travelled as a couple
1  Thank pw1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 28 April 2014

Dear Guest,

Thank you very much for your recent review.

I am very happy to read that you have had a fantastic time here with us, and that all of the service that you have received has been of the highest quality.

Thank you very much once again, and I look forward to having you with us again in the future.

Kind Regards,

Pascal Billard
General Manager

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Reviewed 24 April 2014

This 5+ star Hotel is on the best location, near to the centre in a high-end area.
The rooms have a high-level quality and the space of the room you will like it.
Roof terrace is wonderfull, the view on Sagrada Familia and the rest of Barcelona is perfect.
The staff is from a high-level service and very kind. Bathrooms are very nice.
The building is in the heart of the exclusive shopping area. Also have a diner on the restaurant Tragaluz.
When you visit Barcelona, do not forget to go for a drink or diner to Plaza Reial, near to La Ramblas. Have a walk in the El Borne area.
Also in the evening diner on Opium Mar and stay there in the club you will enjoy.

Room Tip: Do not take a room on a part of 1st floor near the Breakfast area.
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  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JanvR1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 25 April 2014

Dear Guest,

I thank you for taking the time to leave a review of your most recent visit to The Majestic Hotel & Spa.

I am delighted to read how much you enjoy staying with us and how highly you appreciate the rooms, staff service and the location of the hotel.

It will be my pleasure to share your feedback with the team here and I look forward to welcoming you during your next visit.

Kind Regards,

Pascal Billard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

My wife and I recently spent 5 nights at the Majestic - a rare treat to get away without the kids! We were delighted with the quality of service we received at this hotel. The location is first class: you are straight on to one of the classiest streets in Barcelona and a short walk from the main square, Ramblas and also 2 Gaudi attractions. The staff looked after us superbly well, with special mentions to Tim, Norman and Carlos on the door. Using the concierge to book restaurants and advising on trips, etc was really useful. Another highlight was the roof terrace, which was a great place to chill out with a drink or two at the end of a busy day, before getting ready for dinner. Would definitely recommend this hotel - you will not be disappointed.

Room Tip: Ask for a room with a view. The only downside was that our room was internal at the back of the hote...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 24 April 2014

Dear Guest,

I am very pleased to read that you have chosen to stay here with us at the Majestic Hotel & Spa during your stay in Barcelona and it does sound as though you have had a tremendous stay here with us.

We are delighted to know that your overall impression of the hotel and staff is a positive one and you enjoyed especially the strategic location of the hotel.

Thank you very much once again, and I look forward to having you with us again in the future.

Kind Regards,

Pascal Billard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

An excellent stay at Majestic hotel! The hotel is perfectly located on the most exclusive shopping street in Barcelona, Passeig De Gracia. Fantastic roof bar and terrace with views of La Sagrada Familia. Helpful concierge which arranged a private tour guide and a VIP table at a great club called Opium. Make sure you try and get a reservation at the 2 star Lasarte and have a drink at Boca Chica which are both just a few minutes walk from the hotel!

Stayed: April 2014, travelled with friends
1  Thank SuzyChu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 24 April 2014

Dear Guest,

I personally want to thank you for leaving such kind words for us. I am more than happy to read that you enjoy the stay with us, especially the concierge service and the location of the hotel.

I hope very much looking forward to welcome you back very soon to Majestic Hotel & Spa.

Kind Regards,

Pascal Billard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Majestic Hotel & Spa Barcelona

Address: Paseo de Gracia 68, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Barcelona
#5 Family Hotel in Barcelona
#9 Spa Hotel in Barcelona
#10 Romantic Hotel in Barcelona
#15 Green Hotel in Barcelona
#39 Luxury Hotel in Barcelona
Price Range: £136 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majestic Hotel & Spa Barcelona 5*
Number of rooms: 275
Official Description (provided by the hotel):
Deluxe 5-star traditional hotel in the real heart of Barcelona, few steps away from Gaudi monuments and famous Rambla. Entirely renovated, it offers excellence in service for the most demanding travelers. Rooftop terrace with panoramic view and outdoor pool. ... more   less 
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Also Known As:
Majestic Hotel And Spa Barcelona
Majestic Hotel Barcelona
Hotel Majestic Barcelona
Majestic Hotel & Spa Barcelona Catalonia

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