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“Loved This Hotel and Barcelona. They made our stay Perfect!!”
Review of El Palace Hotel

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El Palace Hotel
Ranked #8 of 519 Hotels in Barcelona
Certificate of Excellence
Reviewed 3 July 2011

My boyfriend and I spent 3-/12 days at the El Palace Hotel before departing on a cruise. This hotel did not disappoint!!! We had an early flight into Barcelona and as soon as we arrived at the hotel, the staff advised that they had held a room for us so we could get comfortable right away. Both of us I were blown away by the staff and attention to detail at this hotel. Nothing was overlooked. When I inquired at 10 p.m., before leaving for dinner, if we could possibly get additional pillows for our room the next day, the gentlemen immediately informed me that the pillows would be in our room upon our return that evening. His response was "we are a 24 hour hotel, just let us know what and when you need something and we'll take care of it". Impressive! The room was a very nice size, not huge but definitely big enough for two. The bed was super comfortable and the room was extremely clean. Our room was cleaned every day and turned down even if we left twice in one evening. They didn't miss a detail!

Our room at the front of the hotel on the third floor overlooked the lovely boulevard and statue. The bath was beyond huge and was separated by a hallway with another door for extreme privacy. We could practically swim in the mosaic tub. We felt as if we had checked into a beautiful spa when going into the bath. The huge glassed in shower is separate from the tub and has a waterfall shower head directly from the ceiling. Felt so great, we never wanted to leave the bath!! From the third floor I have to admit you can hear and feel the rumble of the subway. It never bothered my boyfriend but it took me a day to get used to it. If you are bothered by noise and some light shaking, this aspect will annoy you. Also, the breakfast is very expensive. We had a continental breakfast included with our room. I ordered cereal and fresh fruit once and it was $22 Ouch! But there are option! One morning I walked across the street to the market picked up some fresh fruit and yogurt for about 3 Euro. There are many little restaurants close to the hotel so that is also a great option. I definitely would not let this aspect deter you as there are tons of options for breakfast and the hotel is just too fantastic to let those little issue scare you away. Also, buy bottles of water from the market across the street. To exchange money, there is also a bank directly across the street. Bring your passport!

I did want to eat in their beautiful restaurant downstairs but couldn't justify the prices of an additional $20 per person or $40 per day. Perhaps if we stayed a week, we would have experienced it but there was just so much to do and see!

Barcelona is a vibrant, exciting city with so much to do during the day and a place where the city really gets going around 9 or 10 p.m. for dinner. We loved this aspect of the city. You don't have to eat late but it is definitely part of the fun and part of the overall experience of Barcelona. We never had a bad experience. The architecture, art, food and people were everything that we had hoped for and more! We would leave for dinner at 10 p.m. and stroll through the streets. We would finish up around Midnight or 1 a.m. and would walk back to the El Palace. We never felt any fear. Of course, it is always good to be aware of your surroundings and not pull wads of cash out in public. Tthere are pickpockets, as everywhere, but if you exercise good judgement and keep your valuables in front pockets and purses in front of you and walk with confidence there won't be any problems. Also, ladies, don't hang your purse on the back of your chair especially in outdoor cafes.

The hotel is in a fantastic location with easy walking access to everything. Places not to miss! Sagrada Família - Make sure you go inside ... Incredible!!! Casa Milà (don't miss the roof terrace). You might want to take the elevator as it is about 12 flights and pretty exhausting. Anything and everything Gaudi. Las Ramblas - Experience it both day and night - Completely difference experiences.. During the day a must see is Mercat de Boqueria, this is the most amazing marketplace ever! Sights, sounds, colors & smells - Beautiful!! Walk all the way to the end of Las Ramblas, you won't be disappointed. Eat tapas late at night, one recommendation is Divinus which is about 4 to 5 long blocks from the hotel. Yummy! We also ate at 4 Cats which we also loved. I believe it is located in the Gothic district another area of Barcelona which is terrific to explore! Narrow alleys filled with shops, tapa bars, cava bars and apartments. You'll have to ask the hotel for the location of 4 Cats, it is pretty tough to find located in a narrow little alleyway but well worth the experience to find it!

Too much to see in just three and a half days! Day Three, we took a day trip to Montserrat for Cava tasting and a vist to the Basilica. It was above and beyond and worth the hour trip each way The Benedictine Monk retreat and Basilica is spectacular with amazing views of Catalunya. After visiting the Basilica take the cable car to the top of the mountain to experience magnificent views of the very unusual rock formations and breathtaking views from every direction. You will be blown away by the views. Wear good walking shoes and take time to explore!!

We can't wait to return to Barcelona and we will definitely be back to El Palace Hotel where we received a warm, warm welcome every time we walked in the door! We belong to Leading Hotels of the World and received some very nice perks such as free Continental breakfast, early check-in and free in-room Internet. If you forget to pack something, there is every shop in the world in Barcelona. Save room in your luggage to bring home some treasures. Please don't hesitate to contact me if you have any questions - karsd@aol.com. Above all else, Enjoy Barcelona

Room Tip: Ask for a room on a high floor
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  • Stayed: June 2011, travelled as a couple
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7  Thank pixiecaribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,099 - 1,105 of 1,817 reviews

Reviewed 1 July 2011

Barcelona was our last destination on our two week visit to Spain and I thought I had saved the best hotel for last. Boy, were we disappointed. The check-in process was the poorest service we received after staying at several wonderful and welcoming hotels in Spain (including the Westin Palace in Madrid, the AlmaSevilla and the Hotel Alhambra Palace). The male receptionist was downright obnoxious and impolite. Also, when I asked for a room on a higher floor to avoid the rumble of the subway, he sneered at me and said that he was not aware of any noise or vibration and that the 2nd floor would be fine for our Junior Suite (this conversation took place while several trains shook the reception area). Well, he was of course very very wrong, the vibration at this hotel is quite intense throughout the property and we were moved to the 5th floor later that evening, but it was still about the same. We also had to wait over an hour for our bags to be brought up to our room after check-in. The bellhop seemed very out of sorts when he finally arrived and told us he was too busy. (understaffed property??) Also, none of the check-in staff told us about ANY of the amenities of the hotel. I had to make a point of stopping by the concierge desk and asked them directly, something all our other hotels always make a point of doing (isn't that part of good service??). In addition, when I called housekeeping and the front desk for service in our room, the phone just rang and rang. No one picked up at housekeeping and the front desk didn't answer until after about 15 rings. Deeply frustrated with paying more than $600 a night for terrible service, I went down to the front desk and complained. They listened while I spoke, but were still generally unhelpful and unwelcoming. While the room was clean, the size was no where near what we expect from a Junior Suite, just the size of a regular guest room. Also, the sheets were not of good quality and so filled with pilled areas that it rubbed against my legs and disturbed my sleep (that is when I finally did fall asleep from the metro noise and vibration). The best part of the room was the bathroom which was spacious. They have a "pillow menu" which is a joke since they don't really provide any special pillows at all. One other point worth mentioning, the key they provide is a regular key with very large key fob tassle which you much drop off everytime you leave the hotel. So, when you return, you have to stop by the concierge to pick it up. This presents two problems: 1) If they are helping someone, you will have to wait quite a long time while until they are finished, 2) they never ask for any identification which made me feel uneasy and questioned their security since at times it was a new concierge who had not seen us before. There were other issues with the restaurant and concierge service too (ex. no reservation as promised when we showed up at a restaurant) but I don't want to make this review any longer than it already is! We would never stay at the property again. It was a complete dissapointment and overpriced. Be forewarned if you choose it, you will not have a restful satisfying stay. This is definitely not a 5 or even 4 star property. BE FOREWARNED IF YOU CHOOSE TO STAY HERE!!!!

Room Tip: Ask for a room on a higher floor due to metro
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  • Stayed: June 2011, travelled with family
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18  Thank SaraMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

From the moment we walked in to the time we left we were treated like Kings. Wonderful staff and service, and an upgrade to a Junior suite! When we are next in Barcelona we know where we'll be staying :)

  • Stayed: June 2011, travelled as a couple
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2  Thank caferaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

We were there for our honeymoon and the place was wonderful. Great location and excellent staff

  • Stayed: April 2011
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2  Thank AQ_gooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2011

1. One of the best hotels I've ever stayed in.
2. Luxurious rooms.
3. Excellent Location.
4. Had inter-connecting rooms.
5. Very exclusive feel.
6. Beautiful lobby.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank TunkuHalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

We stayed for 2 nights in this delightful hotel in a classic deluxe and it was extremely comfortable. The staff are so welcoming and helpful and the bar service is really slick. We were on the third floor of the hotel overlooking a side street and only felt the occasional rumble from the metro but it certaintly didn't keep us awake and the soundproofing is so good there is no traffic noise either. Our room was spacious with a wonderful roomy bathroom that had 2 sinks, bath and great rain shower along with L'Occitane toiletries. The hotel drinks are very expensive but then it is 5 star but the bar is beautiful. (Euro 14 for a Bloody Mary and Euro 7 for a coke / coffee / tea). Perhaps if they lowered their bar prices slightly more people might stay to have a drink (bar was always very empty). There is also a lovely outside patio area where you can have drinks and breakfast and there is also a downstairs cocktail bar with live music from 10.30. We didn't eat in the hotel. We had breakfast each day at Farga a 5 minute walk along Grand Via just past Passeig Garcia. We would definitely return to this hotel and Barcelona has so much to offer the holidaymaker. The hotel does not offer free wi-fi but there are terminals you can use.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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3  Thank MsMarple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2011

Spent two nights at this elegant old hotel. Impressive public rooms and good central location. Staff were pleasant and helpful. The hotel would appear to sit on top of the Metro and our bedroom shook each time a train passed. The room itself was of good size and quite comfortable - the bathroom was well equipped. Breakfast was adequate.

Room Tip: avoid the lower floors
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  • Stayed: June 2011, travelled as a couple
    • Value
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7  Thank cricketfan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Palace Hotel

Address: Gran Via de les Corts Catalanes, 668, 08010 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Barcelona
#4 Family Hotel in Barcelona
#5 Romantic Hotel in Barcelona
#7 Luxury Hotel in Barcelona
#29 Business Hotel in Barcelona
Price Range: £207 - £710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — El Palace Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
El Palace Hotel has been totally refurbished and reopened late 2009. The works have preserved the classic spirit that has always characterised this property, distinguished as a symbol of Barcelona’s hotel tradition. Set in the heart of the city centre, close to Las Ramblas and in the most prestigious shopping area, it is surrounded by boulevards, theatres and main banks. It has an excellent transport connections and it is just 20 min from el Prat Airport.After the restoration, the Hotel will have 125 rooms, 42 of which will be suites and junior suites, all equipped with last-generation technology. A new room design, a soft interior re-decoration of public areas and lounges and the realignment and optimisation of the architectural infrastructure will enhance the beauty and majesty of our Hotel like in the 20’s. ... more   less 
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Also Known As:
El Palace Hotel Barcelona, Catalonia

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