Our five-day vacation stay at this well-located hotel was largely pleasant, mostly due to the very professional and helpful staff. The large opulent lobby area impresses with old-style luxury hotel atmosphere and plenty of comfy sofas, while the rooms are nice but not particularly special as compared to other five-star hotel rooms. The room seemed smaller than indicated which probably reflects including in the advertised size, the "dead" space hallway leading into the room and the large bath area, which included both a shower and a regular bathtub. The shower only had a tiny plastic soap dish to hold the soap, shampoo, conditioner - not to mention my face wash, razor, shaving lotion - so some things had to be put on the shower floor and other things kept falling off the tiny dish. I guess this is a typical design with no function issue. The smallish working desk didn't have a desk lamp; the only lighting being ceiling downlights that could only all be turned on at once, making it difficult for one person to work at the desk while the other went to bed earlier or got up later. After I requested a desk lamp, the hotel did put one in. Ask for one when you check-in to avoid loss of sleep and irritation!. More irritating is that this pricey hotel charges for in-room wifi (15 Euro per day) while offering a cable-internet connection in the room. When paying over 400 Euro a day for a smallish room, I expect to get the wifi free. I also disliked the bedding, this must be the first 5-star hotel I have stayed in that does not have high-quality sheets and duvets. The sheets felt and looked basic, no choice of pillows, and worst of all, there was only a thin brown blanket(doesn't feel "fresh" or comfy) stretched across the king-size bed. Perhaps I am spoiled (I spend about 75 hotel nights a year in 4 or 5 star hotels), but I like a down or feather duvet - one for each side of the bed but big enough to share. Surprisingly there were only 2 bath towels and 2 hand towels in the room - no wash cloth and no extra bath towel for drying hair (we were two in the room). The towels were standard size and rather worn: thin and even fraying on the edges. The closet and clothing storage area is located in the bath area, which some may find less convenient. The armchair in our room was soiled from use (brownish discoloration on the arm rests and the front of the seat area), making it unattractive to sit on. The breakfast cost 28 Euro per person, and was pretty standard fare. I would have liked more fruits - I was disappointed there were no berries (all over Europe there are Spanish strawberries sold cheaply now). The breakfast room is a canvas covered outdoor garden and a bit cold. One morning we were put by the door to the patio where smokers go and it was very cold with the door frequently opening (and often being left open). I was surprised that when we sat in the lobby, no one ever came up and asked if we would like to order some coffee or a drink (a couple of times we sat for 20 - 30 minutes and staff would merely walk by, even though the lobby was nearly empty). But when I tracked down the bartender and ordered tea, it was very nicely served. The location of the hotel is good. Barcelona boasts many high-end and other hotels may offer more real luxury for the price. If you want heavy drapes, lots of gold and gild, embossed wall-paper, and "old-world luxury", this hotel may suit you. If so, ask for a high-floor room (only 6 floors) to avoid traffic noise, (you can still hear the subway rumble if the room is quiet and you're not distracted. This did not bother us but might a light sleeper.)
- Official Description (provided by the hotel):
- El Palace Hotel has been totally refurbished and reopened late 2009. The works have preserved the classic spirit that has always characterised this property, distinguished as a symbol of Barcelona’s hotel tradition. Set in the heart of the city centre, close to Las Ramblas and in the most prestigious shopping area, it is surrounded by boulevards, theatres and main banks. It has an excellent transport connections and it is just 20 min from el Prat Airport.After the restoration, the Hotel will have 125 rooms, 42 of which will be suites and junior suites, all equipped with last-generation technology. A new room design, a soft interior re-decoration of public areas and lounges and the realignment and optimisation of the architectural infrastructure will enhance the beauty and majesty of our Hotel like in the 20’s. ... more less
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- Also Known As:
- El Palace Hotel Barcelona, Catalonia