Lovely elegant hotel. Great location on Gran Via as others have mentioned. Definitely their greatest asset is the staff....all very kind and accomodating. Spacious room but the bed was not the most comfortable and the pillows were very hard....causing sore necks & heads each morning. When asked for a softer pillow none were to be had......and no attempt to get one. ...a variety would help.
Very quiet location which is great after a day of sight-seeing.
However the bar and lounge area were empty each night of our 3 days there. We would have liked to have relaxed there for a nightcap after our great dinners out but it just felt so desolate in the lounge. No doubt it was empty due to the outrageous drink prices. We've had cocktails all over Europe as well as all across North America...from N.Y. to Chicago to L.A. and Vancouver to Toronto but these were the most extreme prices.More