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“Beautiful Hotel but lacking in service”

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Hotel Arts Barcelona
Ranked #55 of 513 Hotels in Barcelona
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful Hotel but lacking in service”
Reviewed 19 July 2012

We stayed here for 4 nights in June. The hotel is beautiful and located in a perfect spot along the beach. However, we found the service to be lackluster. We had stayed in downtown Barcelona at another 5 star luxury hotel where the service was amazing and the concierge was very helpful. Upon arrival at the Hotel Arts our room was not ready until 6:30pm and we had to ask through out our stay for the room to be cleaned. Also at the pool restaurant they forgot to give us change on two seperate occasions or else we would be leaving them with a very generous tip! The concierge desk was also too under staffed to help all the guest.

Overall the hotel and facilities are very nice and set in a beautiful spot in Barcelona. However, I think they need more staff to accommodate all the guests and foot traffic!

  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank christinam11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lancaster, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2012

Wonderful Hotel with polite, professional staff. While it is about 6 minutes cab ride from the center of the city, it is right next to the ocean with spectacular views from the higher floors. The rooms are very tastefully done, with a turn down service every night. The breakfast buffet included was excellent.

  • Stayed July 2012, travelled with family
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Helpful?
Thank Ron52970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 July 2012

Very much enjoyed my stay. Well trained staff anticipating every need, always available and too happy to help. Bonanza of a breakfast buffet included with your room. Modern, comfortable rooms inviting you to relax. This is clearly a first class resort that does not rest on its laurels. I must deduct a few points for free WiFi service of an hour per room and you must be downstairs to get it (at these prices 24 hour availability in your room should be included) and a pool area staffed by one overworked employee who could not get us a drink for 20 minutes and left uneaten food around the pool. Minor issues but at these rates Hotel Arts should have everything covered. Still, if you don't mind being away from the center of the city and closer to the beach this is the place to be.

Room Tip: The higher up the better the view. Get ocean view if possible.
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  • Stayed May 2012, travelled with friends
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Helpful?
Thank hcarlpast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 18 July 2012

Electric and AC not functioning, cost us an hour delay in departing for the evening. A simple audit of the rooms prior to check in would have avoided
In addition the air handler or vent rattled and clicked the entire duration of the stay. Annoying and did not allow for a restful sleep

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kak57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2012

We had the penthouse suite which had three master bedrooms-- myself and wife w 2 small kids, sister and bro in law and three boys and mom and dad. Great, big, 2 floor suite w plenty of room and great service. Perhaps one of the best concierge floors and food and service in hotel was as good as it gets. Other than some of the carpets looking a little worn it was near perfect... Ps on some great beaches as well

Room Tip: Concierge floor or don't bother
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 July 2012

I were there in 28th Jun till 2th July, I found hotel arts, a nice hotel, but when we arrived afther one hours, they didnt send our luggages to our room, and nobody dont know where are our luggages?? After many discussion, we found, hotel staffs put our luggages in a mistake room??? A good welcome?? my room number was 2303 and receiption said the cable of cdplayer need to adjust and some light should change because its not working, until we check out they have not done, i dont know these items are ok now or no??? most strange thing was you should charge for the coffee in coffeemaker in your room, it means in a luxury hotel you should change your mind to be relax in the room, the wooden furniture need to repair and wallpaper need to renovate in room, the pool was in a nice location and breakfast was excellent , see view in room was dreamy and music themes of hotel tv chanel had a nice nostalgia of barcellona.

  • Stayed June 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlirezaMirsepasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2012

The service was excellent, the location was perfect, the rooms really nice. WiFi a bit spotty at times, but generally functional. Would definitely go back, will bring the family next time.

Room Tip: The only downside to this hotel is that it is right next to several casinos, discos, etc. The crowd...
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  • Stayed July 2012, travelled on business
    • Value
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Helpful?
Thank shs111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arts Barcelona

Property: Hotel Arts Barcelona
Address: Marina 19 - 21, 08005 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Barcelona
#8 Spa Hotel in Barcelona
#11 Business Hotel in Barcelona
#17 Family Hotel in Barcelona
#25 Romantic Hotel in Barcelona
#25 Green Hotel in Barcelona
#48 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Arts Barcelona 5*
Number of rooms: 483
Official Description (provided by the hotel):
The pristine Hotel Arts Barcelona guides guests through relaxation through a myriad of luxurious accommodations. Surrounded by the picturesque backdrop of Barcelona, the landscape will leave you in awe. ... more   less 
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Also Known As:
Arts Hotel Barcelona
Arts Barcelona Hotel
Best Hotel Barcelona
Hotel Arts Barcelona Catalonia

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