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“Perfect After Cruise Holiday”

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Hotel Arts Barcelona
Ranked #67 of 516 Hotels in Barcelona
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 July 2014

Stayed at the Hotel Arts Barcelona after a cruise. Stayed on the Executive Floor and the room was spacious, clean and had a wonderful view of the harbor and the city. We arrived very early in the morning after departing our cruise. We were welcomed to a room that was ready (8:00 am) and then were welcomed by the club level staff who helped us plan our two day tour of the city and made arrangements for our transport to the airport. Throughout our brief stay, the hotel staff were helpful and courteous. The location of the hotel was perfect, near all locations that we wanted to visit - but always a quiet retreat when we returned to the hotel, I look forward to our next visit, and even if you do not stay on an executive level or use the club lounge, you will enjoy your visit.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,965 - 1,971 of 4,831 reviews

Reviewed 14 July 2014

Exceptional stay at this great Ritz property. We booked through AmEx FHR program and were very pleased with everything about this hotel. We splurged and stayed on the Club Level. The club lounge is staffed by a number of very competent and friendly concierge staff. They provide complimentary snacks and beverages throughout the day. But most importantly they provided very personalized care to myself and my family (always addressing me by name when I entered the lounge). The room faced the sea and was had absolutely breathtaking views. Great amenities at this facility. Right on the beach. Cannot say enough wonderful things about the facility and its staff. Would certainly be delighted to stay here again and again upon my return to Barcelona. A special thanks to Giselle (Club Lounge Manager) for her specialized and dedicated care and attention during our entire stay. The property is lucky to have someone with her capacity to provide a superior service experience to its clients.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

This hotel has met every expectation we had for our trip to Hotel Arts Barcelona. Our suite is spacious, clean and gorgeously well maintained. The club floor staff are incredibly nice and professional, and the daily food/drink offerings have been perfect. The spa is amazing, and every detail is paid attention to. We only tried two of the restaurants, but both were yummy on the food front. We had one slow and seemingly annoyed server at Bites, but otherwise every single hotel staff person has been truly helpful and friendly. They made our stay a wonderful family vacation. Well done!

Stayed: July 2014
1  Thank SoCalFamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Stay here once a year and alway excited by the service the food and the location.

I've you have the chance and the spare euros stay on the club floor - outstanding, welcoming and just fab.

Great location next to the beach and close to some great restaurants just along the prom.

Room Tip: Wifi in the club room
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  • Stayed: October 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Starbarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

I am not sure how this hotel gets all these great reviews. I visited in June and while I was impressed with the friendliness of the staff I was shocked by the incompetence. First after arriving late, (because the half hour trip from the airport took two hours), our adjoining rooms still were not ready!!!. We were told it would be 30 minutes and after an hour and a half I called the front desk and they said they "forgot" to tell me the other room was ready. Unfortunately we could not close the doors between the two rooms because the lock wasn't working properly. This in itself would have been no big deal apart from the fact that room service after our first night there still hadn't cleaned the room at 5:30 pm. After calling TWICE to remind them the maids finally came after 6 pm! Water in the room? 8 dollars a bottle. Room service grilled cheese sandwich 26 dollars! The breakfast buffet was nice but cost 216 dollars for 4 people. Ice? The ice machine on our floor did not work so the concierge suggested checking other floors. We checked four floors and there was no ice machine working their either. Wifi? 25 Euros per day per room! I am not a big Ritz Carlton fan to begin with but this hotel didn't even live up to that standard. Over rated, over priced.

Room Tip: Pick a different hotel.
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  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
10  Thank travelblog3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArts, Manager at Hotel Arts Barcelona, responded to this reviewResponded 15 July 2014

Dear travelblog3,

Thank you for taking the time to express your dissatisfaction here. I am sorry to hear the incidents you experienced during your recent stay with us. All our Ladies and Gentlemen strive to provide our guests with the best service and create memorable travel experiences, which was certainly not reflected in the service you received. Please accept our apologies for the inconvenience this has caused you.

Although we failed in leaving you a pleasant memory of your last visit, I would be truly grateful if you accepted to discuss your experience further with me.

Feel free to leave your contact details via email at hotel.arts[at]ritzcarlton.com or calling +34 93 221 1000 and I will personally return your call or message as soon as possible.

Yours sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

After hearing so much about this hotel I thought it only right to go for drinks and check the hotel out. As you walk along the port the hotel stands out and look very impressive. Once inside the hotel reception which is done to very high standard and the staff very friendly, we have gone to Franks bar as the restaurant was closed on Mondays, the bar again is designed to a high standard and looks the part. My girlfriend couldn't find a cocktail she liked and the bar staff were only to happy to find out what she liked and made a cocktail that she would like even thou it was not on the menu!!!!!
A beer and a cocktail 35euro expensive, but the service was to a very high standard....

  • Stayed: July 2014, travelled as a couple
    • Location
    • Service
Thank Jonathon Gallag... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

One of the finest hotels I have ever stayed at. Service is excellent in lobby and restaurants.
Location is unique, right next to the beach and Olympic port with plenty of walking areas.
Rooms were large and well appointed, with terrific views. Easy to get taxi, metro, and bus to city center. Would love to visit again.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arts Barcelona

Address: Marina 19-21, 08005 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Barcelona
#11 Spa Hotel in Barcelona
#11 Business Hotel in Barcelona
#17 Family Hotel in Barcelona
#25 Romantic Hotel in Barcelona
#25 Green Hotel in Barcelona
#56 Luxury Hotel in Barcelona
Price Range: £173 - £541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Arts Barcelona 5*
Number of rooms: 483
Official Description (provided by the hotel):
Pristine Hotel Arts Barcelona guides guests through relaxation through a myriad of luxurious accommodations. Surrounded by the picturesque backdrop of Barcelona, the landscape at and near our hotel in Barcelona, Spain will leave you in awe. Visit us and explore our unique setting, inside of our hotel and all around as you discover the seafront and exquisite design and art nearby. ... more   less 
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Also Known As:
Arts Hotel Barcelona
Arts Barcelona Hotel
Best Hotel Barcelona
Hotel Arts Barcelona Catalonia

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