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“Amazing experience!”

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Hotel Arts Barcelona
Ranked #66 of 515 Hotels in Barcelona
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 August 2014

Hotel and staff were amazing! The pool staff made the trip. Always smiling, very helpful and kind. Specifically Sonia, Andrics, Julia and Alberto! The rooms were beautiful and always clean. It's is close to the best places to party, but you do not hear the noise if you would like a quiet trip. It is perfect for everything Barcelona has to offer. I will stay here again!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Tuckers16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,818 - 1,824 of 4,740 reviews

Reviewed 15 August 2014

We recently returned from a business incentive trip to Barcelona and I can tell you we had an amazing experience at the Hotel Arts. From the moment we stepped into the property we were treated as an honored guest. Service with a capital "S"! The staff were always available and present, but not overwhelmingly so. The property itself is gorgeous with fantastic views and Five Star decor and amenities. Our group stayed at several locations including The W, Pullman and Hotel Arts. IMPORTANT...Hotel Arts is a Ritz Carleton property, so your Marriott status means something...I will reference that later in this review.
Prior to our trip I researched the properties. Being a member of both Starwood and Marriott reward programs I must admit I was originally hoping to get The W, but from everything we heard and from the experience we had at Hotel Arts we definitely scored with our hotel.
I read reviews that complained about prices for water and in-room internet, but to anyone who has traveled extensively those amenities are always overpriced. Hotel Arts offers FREE WiFi in the lobby and on the pool deck. As a Marriott Gold we received FREE in-room WiFi as well. There is a convenient shop steps from the Hotel Arts entrance that sells bottled water for 1.2 Euros so you can stock up.
We mostly ate out and at business buffets, so we didn't experience the hotel restaurants. My colleagues that did shared that the food and service were excellent.
The hotel location was fantastic and close to the beach and '92 Olympic Village. Walking down the beach there were plentiful places to grab a bite and catch the beach scene. Our room was only on the 12th floor, but the views were spectacular. The room itself was large, modern and exceptionally well appointed. The bathroom was pure 5 Star and the shower had multiple heads and a seating area. Gym and spa were also amazing, and the pool area was perfect. There were also multiple "grottos" or semi-private areas to enjoy two-person hammocks and hot tubs. Cabs are plentiful, easy to get and not unbearably expensive. My wife's luggage was delayed a day, so we had to visit a local department store (El Corte Ingles) top pick up some clothing and toiletries, although the hotel does offer free tooth brush, paste, mouthwash, comb and other standard hygiene products. We were a ten minute cab ride from La Rambla, Sagrada Familia and most major sights. We will definitely stay at Hotel Arts again!

Room Tip: This is a Ritz property, so your Ritz and Marriott travel program amenities apply. Free WiFi with M...
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  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Wolverine325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

I was here in July 2014 for a wedding. The hotel is spectacular and the staff very helpful. The wedding dinner was unbelievable with everybody getting all of their courses at the same time. Food was delicious.

  • Stayed: July 2014, travelled with friends
    • Location
    • Service
1  Thank lesleymcateer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

The hotel is well located on the beach. It is modern,clean and visually pleasing. The staff are friendly and helpful. The rooms are clean, modern and well appointed. If you are looking for modern in Barcelona with beach access you should stay here.

Stayed: July 2014, travelled with friends
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

We stayed at the Arts in June of 2014 for two nights prior to a Mediterranean cruise. We chose this hotel based on the advice of our American Express Fine Hotels program consultant. We were not disappointed. The reason I rated this hotel as only "very good" was because of the way the electrical switches were configured in our one-bedroom suite. The lights in the living room could not be controlled separately from the bedroom lights! This became a source of irritation at bedtime. Other than that, the suite was excellent with comfortable traditional furnishings and a panoramic view of the city and the Marina. The hotel itself is a mix of modern and traditional styling and is very recognizable from miles away because of the stylized giant "Fish" art structure on the Marina side of the hotel. The Pool area and restaurants are very upscale and comfortable. The location is within walking distance of the zoo and historic park. The statue of Columbus and the tree lined walking shopping mall, named La Rambla, are also close by.

Now the best part... the Service. We were very well served and made to feel very comfortable at this hotel. Much of the staff greeted us by name, readily answered all our questions and attended to our needs. This excellent service extended to the restaurants where staff went out of their way to prepare meals according to our wishes. When we return to Barcelona, Hotel Arts will be our choice.

Room Tip: The suites are corner rooms with views of both the Marina and downtown or Marina and shoreline.
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BDtravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

my bag was stolen in the lobby restaurant, containing passports and wallet, hotel was very unhelpful telling me to go to police department, only when i insisted that they send someone with me to translate , they agreed, they wouldn't allow me to check the lost and found just for peace of mind as it is against hotel policy which was baffling,the manager telling me that theft is not only in the arts hotel its in all Barcelona hotels was his justification, after research turns out the hotel is a hub for thieves and pickpockets, further internet research turns out there have also been incidents of breaking to hotel rooms . all in all a terrible experience and what made it worse was checking out and paying full rate for a terrible experience. a special thank you to Julie who did all she can to ease my families sorrow. further more, getting hold of reception or concierge is a hassle as phones always busy.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Abdullah_AlAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArts, Manager at Hotel Arts Barcelona, responded to this reviewResponded 15 August 2014

Dear Abdullah_AlAli,

Thank you for taking the time to write your comment. We deeply regret the experience you had while staying with us.

Please allow me to send my most sincere apologies, and reinsure you that our security teams are dedicated to meeting strict standards in our daily operations. We strive to offer a comfortable and safe environment to all our guests, at all times.

Do not hesitate to contact me if you would like to discuss further the resolution of your issue. You may leave your contact details via email at hotel.arts[at]ritzcarlton.com or calling +34 93 221 1000 and I will personally return your call or message as soon as possible.

Yours Sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

My husband and i stayed in this hotel for 3 nights in July. It was a brilliant experience. Positives:
1. It's a brand new hotel, and spacious.
2. It's right by the beach, gives you opportunity to enjoy the beach and to visit the city by cab, city bus, on foot.
3. Very helpful concierge despite being crowded.
4. Wireless is free in the lobby and unlike many hotels who offer the same service, the wireless is working and there are proper seats to sit in the lobby while using internet.
5. They offer free water with lime, and some sweets in the lobby. It was a nice/small but sweet touch that makes a difference.

Improvement points:
Check out time was very crowded, and long lines in reception. They need to apply check out from TV, internet as many hotels do in the US. Too time consuming.

We'd definitely stay here again. It also seemed appropriate for staying with kids, so this would be our choice for our stay if we come with our kids as well.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank AshleekaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arts Barcelona

Address: Marina 19-21, 08005 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Barcelona
#10 Spa Hotel in Barcelona
#11 Business Hotel in Barcelona
#17 Family Hotel in Barcelona
#25 Green Hotel in Barcelona
#25 Romantic Hotel in Barcelona
#55 Luxury Hotel in Barcelona
Price Range: £189 - £1,254 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Arts Barcelona 5*
Number of rooms: 483
Official Description (provided by the hotel):
The pristine Hotel Arts Barcelona guides guests through relaxation through a myriad of luxurious accommodations. Surrounded by the picturesque backdrop of Barcelona, the landscape will leave you in awe. ... more   less 
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Also Known As:
Arts Hotel Barcelona
Arts Barcelona Hotel
Best Hotel Barcelona
Hotel Arts Barcelona Catalonia

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