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“Avoid for Business or Holiday !”

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Barcelona City Apartment
Ranked #604 of 735 Speciality Lodging in Barcelona
Reviewed 20 November 2010

Our recent 6 day stay at his three star facility (as publicized by a major travel site) was a disaster. Firstly, these are not "apartments" but small rooms. Ours was about 450 sf barely large enough for two adults...and if you are tall (I am 6 foot 4) you will not fit in the bed or the tiny shower. The rooms are furnished with cheap children's furniture, and your will get no cleaning during your stay. Secondly, the building is located in a bad section...south of the Plz Glories begins a dark and dirty industrial section of Barcelona. The intersection of Tangers and Ali Bei is dark, dirty, marked by vacant lots and graffitti. See my pictures. Ali Bei where the building is located ( 7 Ali Bei ) is not even a street, but a narrow, dark, dead end alley way !!! Thirdly, the building has poor security. The front door does not lock during day light hours and shockingly there is a sign for the guests NOT to lock it themsleves. Thus the building entry is unsecure for most hours. Fourth, the WIFI seldom works and when you can connect you are frequently disconnected by a weak signal. Fifth, dont expect hot water for any length of time. The tank has a 40 Litre capacity. One can get a shower if quick, two maybe like warm and three, you are out of luck. Sixth, onsite management is not there is evening hours and spotty at other times. They tried to grapple with our complaints but senior management was rude, uncooperative and simply arrogant. Your wifi does not work ? There was a disturbance at 3AM yester day ? You must be lying...no one else complained.

Immediately upon seeing the facility I complained and attempted to leave after 2 days with a refund of the remaining days or to have our 3 star rental fee reduced to a more justifiable 1 star rate. No way - managment told us we could leave whenever we wanted with no refund.

Please AVOID this facility at any price !!

  • Stayed: November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank dogbone44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Apartment, responded to this reviewResponded 9 December 2013

Hi,

Firstly we want to thank you for the time you spent writing this review and uploading pictures of the surroundings of our apartments. It is important for users to draw their own conclusions.

The first thing we want to clarify is any member of our staff NEVER say to a guest he (or she) is lying. What I know is that our staff at our central office told you that if there was really disturbance at 3AM why you didn't call to our 24-hours emergencies phone instead of phone us the day after? For another hand, we could not find any other guest hearing people doing noise during the night and the video surveillance didn't show us any party or something like this. Doing that, we are not telling you "you are lying", we are trying to solve your claim in the best way, as we did with all your claims during your staying.

Secondly, we do not agree about “bad section” of our apartments. Barcelona City Apartment are located next to Glories Square, the National Theatre, the National music Auditorium, the Agbar Tower and the 22@ business district. It is true that the street where the apartments are located is a small street with dead end, but this doesn't mean to be in a “bad section”.

In reference to the security of the building, our apartments have the necessary security for the type of accommodation we offer. There is 24 hours video surveillance system in the hall and all the building floors (as I suppose you could see) and our staff is working there during all the day.

When we advise to not lock the main door of the building, we mean you can close it, it is safe enough, but not lock it, as we are taking care of the safety of our guests, as in case of fire or any other accident they could not leave the building without having a key.

Finally, as you can read in other answers, our company has a defined return policy and this is what we will apply. This is common in most accommodations. You made a non-refundable booking, which implies a big discount, but strict cancellation and payment policies.

We apologize if you did not like our apartments, and just tell you that is a bit strange to find that everything is a disaster but to be able to remain with a cheaper rate…

Kind regards,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels

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Reviews (65)
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31 - 37 of 65 reviews

Reviewed 1 week ago via mobile
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Stayed: October 2017
Thank JustAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
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Room Tip: Es una auténtica estafa en un barrio que da miedo
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  • Stayed: September 2017, travelled as a couple
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Thank Cristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2017 via mobile
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Stayed: June 2017, travelled with friends
Thank V575PVtaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2017
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Room Tip: mejor dormir en un cajero
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  • Stayed: April 2017, travelled as a couple
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Thank lulo-lula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017
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Room Tip: Ninguna recomendacion
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  • Stayed: February 2017, travelled with family
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Thank ESuglio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2017
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Stayed: January 2017
Thank André G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barcelona City Apartment

Address: Passatge Ali Bei, 7, 08018 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Poblenou
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #604 of 735 Speciality Lodging in Barcelona
Price Range: £50 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelona City Apartment 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Welcome to Barcelona City Apartment!Barcelona City Apartment are fully equipped apartments in Barcelona that offer you live like Barcelona citizens. The apartments are located next to Plaça Glòries and AGBAR Tower, in the thriving business district of the city, District22. Barcelona City Apartment are perfect for a break or for longer stays, the perfect place to come for holidays or business in Barcelona.¡ ... more   less 
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Also Known As:
Barcelona City Apartment Catalonia

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