serious lacks in guest service.
When it comes down to it, if you are willing to put up with the beyond-rude behavior and attitude of the front desk staff, then this property is more than adequate.
Here is a sampler of what you can expect: when dialing the operator from the house phone in the lobby I repeatedly saw the agent pick up the phone and hang up. After the second time I walked up to the desk and found the agent playing with her mobile. I asked her "what does one have to do to get you to answer the phone instead of hanging up as I've seen you do twice?" She simply smirked with the careless attitude of a carnival worker. I asked to be connected to a guest room and she sent me back to the house phone and told me to dial the extension. "If I knew the extension I would have not inconvenienced your mobile play-time." Smirk. The story keeps going with more witty banter but I won't bore you with that. The point is that a person with such customer service skills should not be allowed near guests... maybe she's related to the owner. Who knows.
Anyhow, if you put that aside, the property is decent.
Rooms are large for European standards and come equipped with nice amenities, including a gourmet espresso machine.
Location is alright, easy access to las ramblas and plaza catalunya.
- Official Description (provided by the hotel):
- Located in Barcelona's city center, the NH Collection Barcelona Gran Hotel Calderón hotel is surrounded by everything that makes the city so hot! Restaurants, shopping, culture and businesses are all right at our doorstep. ... more less
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- Also Known As:
- Nh Calderon Barcelona
- Nh Calderon Hotel Barcelona
- Nh Hotels Barcelona
- NH Collection Barcelona Gran Hotel Calderon Catalonia