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“Great location but...” 3 of 5 bubbles
Review of NH Collection Barcelona Gran Hotel Calderon

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NH Collection Barcelona Gran Hotel Calderon
Ranked #80 of 522 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Orlando, Florida
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great location but...”
3 of 5 bubbles Reviewed 20 August 2014 via mobile

serious lacks in guest service.

When it comes down to it, if you are willing to put up with the beyond-rude behavior and attitude of the front desk staff, then this property is more than adequate.

Here is a sampler of what you can expect: when dialing the operator from the house phone in the lobby I repeatedly saw the agent pick up the phone and hang up. After the second time I walked up to the desk and found the agent playing with her mobile. I asked her "what does one have to do to get you to answer the phone instead of hanging up as I've seen you do twice?" She simply smirked with the careless attitude of a carnival worker. I asked to be connected to a guest room and she sent me back to the house phone and told me to dial the extension. "If I knew the extension I would have not inconvenienced your mobile play-time." Smirk. The story keeps going with more witty banter but I won't bore you with that. The point is that a person with such customer service skills should not be allowed near guests... maybe she's related to the owner. Who knows.

Anyhow, if you put that aside, the property is decent.

Rooms are large for European standards and come equipped with nice amenities, including a gourmet espresso machine.

Location is alright, easy access to las ramblas and plaza catalunya.

Stayed August 2014, travelled on business
Helpful?
Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,730 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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English first
Miami, Florida
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

Very central location on Rambla Catalunya. Away from the congestion and noise of Las Ramblas. Short walking distance (5 minutes or less) to Las Ramblas, Casa Casa Batlló, La Pedrera and other major tourist sights. The rooms are modern and comfortable. My wife and I used the pool after an exhausting day of sightseeing! Great perk! The staff was very pleasant and most helpful with local restaurant recommendations and directions. The lobby furniture and hallway carpets were a bit dated but no big deal. We highly recommend this property for its central location, amenities and helpful staff. We will certainly stay here again! Enjoy your stay in Barcelona!

Stayed August 2014, travelled as a couple
Helpful?
Thank Oscar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

The rooms were cleaned very well daily. Check in was a problem. We came off a cruise ship at 10am. They would not let anyone check in until 3pm. The lobby was full of over 50 people waiting till check in. They should have made the rooms available once cleaned. Staff were stressed out at check in time (3pm) with everyone trying to check in at once. The check in experience was slow and it was clear some staff members were new and needed assistance.

Stayed August 2014, travelled with friends
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

A stunning hotel in a perfect location, approximately 20 minutes by taxi fromt the airport and less than 5 minutes walk from Las Ramblas and all other attractions. Polite and helpful service at all times and all staff had good knowledge of English. Large, clean and comfortable hotel room with very modern facilities and the breakfast was amazing; however, you would need a huge appetite to really get value for money. Rooftop pool was quiet, clean and had stunning views across the whole of the city. I will definitely be returning again next year.

Room Tip: I was in a quiet room at the back of the hotel, apparently those facing the street can be slightly n...
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CarolNewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hickory, North Carolina
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We arrived in Barcelona after disappointing hotel stays in both London and Paris. We didn't have high expectations but were blown away by this wonderful hotel. We were assigned a true accessible room which I need due to having had polio as a child. Both the room and the bath were fully accessible. The shower had a chair in it which made for much safer showering for me. Our accommodations were immaculately clean. Although the room was on the first floor and faced the street, it was quiet and we slept well. The bed was comfortable. There were TV channels in English. The hotel was near the Plaza Cataluna which has pretty fountains and is a good place to people watch. We had reserved two rooms. Our daughter and grandchildren were upgraded to a junior suite which had a balcony. They were thrilled. I would recommend this hotel.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NurseNancy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coquitlam, British Columbia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

The hotel room is spacy and clean.
The hotel location is very good, very near to the markets, restaurants, shopping area and beach.
Very good for value.
The air-conditioning is not cool enough for hot summer.


  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank Nelson_BC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 7 August 2014 via mobile

We recently stayed for a week. First room we got was very noisy due to old aircon tumblers outside (floor E). Middle of night we asked for new room. Next room (floor 1) was almost as noisy due to aircon tunnels inside of the room connected to other rooms. Noise did not change even if our aircon was off. Had trouble sleeping. Hotel is average on cleanliness. Low on service but high on price. The swimming pool is smaller than you expect and only one of the 6 elevators will take you too it. But that same elevator is used for luggage. Would not recommend hotel to others. Way too expensive for what it is. Feel a little bit ripped off. Best part is the location.

Stayed August 2014
Helpful?
2 Thank troelsbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Barcelona Gran Hotel Calderon

Property: NH Collection Barcelona Gran Hotel Calderon
Address: Rambla Catalunya, 26, 08007 Barcelona, Spain (Formerly NH Calderon)
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Barcelona
#55 Business Hotel in Barcelona
#59 Luxury Hotel in Barcelona
#110 Family Hotel in Barcelona
#133 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:5 star — NH Collection Barcelona Gran Hotel Calderon 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located in Barcelona's city center, the NH Collection Barcelona Gran Hotel Calderón hotel is surrounded by everything that makes the city so hot! Restaurants, shopping, culture and businesses are all right at our doorstep. ... more   less 
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Also Known As:
Nh Calderon Barcelona
Nh Calderon Hotel Barcelona
Nh Hotels Barcelona
NH Collection Barcelona Gran Hotel Calderon Catalonia

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