I booked three nights here for my girlfriends birthday in late June. The rate for a standard room was £110 per night. More than I would usually pay for a hotel but I wanted to treat my girlfriend to some luxury for her birthday.
The location is great if you want to be next to Las Ramblas - it is just down a side street just far away enough to be away from all the noise. I don't remember having a disturbed sleep at all due to noise from outside. The building is nice - the entrance lobby looks lovely as you arrive.
Our standard room was very basic. It's smart, neat and clean but I would have to say I didn't feel I was getting much for the £110 per night. The bed was comfortable - probably the best thing about the room.
On arrival, we found that the safe didn't work. reception sent someone up to fix this for us fairly quickly. The next day when we returned to the hotel after exploring the city, we couldn't get the safe open. Maintenance came again - managed to open it and I got my money out. He wasn't able to fix it that night for us to use though. The manager at the desk allowed us to use the safety deposit box at reception. I explained this wasn't very convenient for us and asked if we could move to another room. He told me this was not possible as they were fully booked and the safe would be fixed first thing tomorrow. As it turns out the safe was not fixed for the remainder of our stay. What I found more annoying than the issue of the broken safe was the completely un-apologetic manor of the manager. Ok so the safe is broken and you're fully booked - these things happen. At least say something like "I apologize for the inconvenience". I felt he couldn't really care less and I was a little sceptical of his claim of being fully booked.
The next issue was the fridge in our room. We had bought some supplies from the shops to make ourselves lunches and breakfast. In the morning we found all our supplies were actually warm. maintenance swapped our fridge ... and we had exactly the same problem again. turns out they were overheating due to the little cupboard they are in. they bought us a third fridge and told us to leave the cupboard door open to prevent it overheating. this didn't really work because each day the cleaner would come in when we were out and close the door. Again - the staff were totally un-apologetic about this issue.
These issues do seem small but for the money - you shouldn't expect them - and the staff should deal with the customers better for a 4star hotel.
One of the main selling points booking this place was that they have a rooftop swimming pool! Sounds awesome!. They really shouldn't advertise this as it is very disapointing when you see it. a couple of metres square and waist deep - they really should describe it as a paddling pool. We heard a few sarcastic remarks about the pool from new arrivals when we were sat on the roof one afternoon.
We enjoyed our trip because Barcelona was a great city to explore - and this hotel is in a pretty good, central location. I wouldn't stay there again as it seems too expensive for the room you get and the service the staff give you. I have stayed in as comfortable 3star hotels with better service for much lower rates in the past.
- Official Description (provided by the hotel):
- The 4 Star Superior Hotel Espana is located in the heart of Barcelona's historic centre, adjacent to La Rambla, the Gran Teatre del Liceu and the Gothic Quarter. Opened in 1859, it was later renovated by the celebrated modernist architect Lluis Domenech i Montaner. The hotel has always been considered a little gem of Barcelona modernism. Completely renovated in 2010, it combines modern interior design with the classicism of a nineteenth century building. The hotel's restaurant service is under the management of the chef Martin Berasategui. ... more less
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- Also Known As:
- Hotel Espana Barcelona, Catalonia