My family booked rooms at Hotel Espana in Barcelona Spain in September for a stay in October 2013. The Hotel Espana immediately charged our credit cards a month in advance of our stay to guarantee payment. We are traveling for our first time from the USA to Spain and felt confident that we had selected safe and reliable accommodations based on reviews from other travelers. Apparently Berta Sauret and the management team at Hotel Espana /Hotel Conde de Barcelona studied at the “bait & switch” school of hotel management. Just before our departure Berta sent us e-mails that she is “sad and sorry” that our paid reservations have no value and we are to be moved to a different hotel in a different section of town away from our selected location, because of “an event beyond our control”. Even though Barcelona is reported to have a problem with pickpockets and scam artists, we did not expect to be preyed upon by the Hotel before we departed the U.S. Our objections were met with no timely response from Berta or the Hotel. My recommendation: unless you like last minute disruptions or conversations with the fraud unit of your credit card company book somewhere else!
Be sure to watch for their reply. We are sorry for the misunderstanding… We try hard… It was a mistake...
- Official Description (provided by the hotel):
- The 4 Star Superior Hotel Espana is located in the heart of Barcelona's historic centre, adjacent to La Rambla, the Gran Teatre del Liceu and the Gothic Quarter. Opened in 1859, it was later renovated by the celebrated modernist architect Lluis Domenech i Montaner. The hotel has always been considered a little gem of Barcelona modernism. Completely renovated in 2010, it combines modern interior design with the classicism of a nineteenth century building. The hotel's restaurant service is under the management of the chef Martin Berasategui. ... more less
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- Also Known As:
- Hotel Espana Barcelona, Catalonia