Just a quick review regarding BCN Events and Crawls.
I booked a couple of activities through them for my friends hen-weekend. the BBQ booze cruise on the Saturday was great....no complaints there - however on the first night one of the activities didn't materialise. The meal was lovely but we'd booked our friend a surprise stripper who didn't turn up - we also weren't on the guestlist for the club we were supposed to get free entry to.
How this was dealt with was unacceptable and following our return I complained about it in order to get a refund for that part of the booking however to date received no satisfactory response from the person who organised this for us or your admin team. I've been pushed from pillar to post and my complaint has just been met with excuses and no acceptance of responsibility or offer tot resolve the situation; despite me having evidence we have not received the service we paid for!
In fact I have been completely ignored since the last contact I received from BCN admin team on 22nd October; despite sending several chasing emails since!
I understand things go wrong sometimes; but the customer service we've received since has been appalling. One night of the hendo weekend was ruined because of this and the bride was in tears! It was a shame as the boat cruise was great!!
Just wanted to put a review up as although I'm sure their events and activites organised are usually great, but when things go wrong, they are unable to resolve it satisfactorily and in fact their customer service is apalling and downright disrespectful!
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