It's hard to tell if it's a recruitment flaw or a management problem but when they were present, the majority of the staff displayed a dissatisfaction or disinterest that made interaction a chore. There were exceptions but from very first contact with the one & only staff member on duty at reception it was abundantly clear that we were a burden not welcome guests. After waiting 10 minutes for the sole staff member to get off the phone, we were informed that we could have checked in at the Club Lounge. A little hard to do when you've no idea where it is & there are no signs but handy to know for next time.
Room was nice other than the things that didn't work like TV & aircon. Club Lounge is lovely. Nice furnishings & lovely ambience, Breakfast in the Club Lounge was excellent. Other snacks, not so much. Range of drinks was good on the first day but weren't replenished once finished so got worse over the 3 days.
Dinner in the main restaurant was inappropriately expensive but reasonable quality. Staff we're reasonably attentive but predominantly mono-lingual. Not a fair criticism as I am too. It was just unfortunate for me that my main language isn't coincident with that of the restaurant staff.
Despite the annoyances above, my main gripe is an easy one to fix. Stop serving UHT milk! It destroys the flavour of otherwise reasonable coffee & leaves an after taste that couldn't be removed even with liberal application of the ever-dwindling supply of Club Lounge liquor.
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- Also Known As:
- Fira Palace Barcelona Hotel Barcelona
- Fira Palace Hotel Barcelona
- Barcelona Fira Palace
- Crowne Plaza Barcelona - Fira Center Catalonia