5 star hotel should not only be luxury and all shiny, but also the staff should be polite and friendly and this was definitely not the case. I was expecting a visit in Barcelona and wanted to go and check some hotels first before the visitors book a room. The lady at the reception first ignored me for a while, taking care of this and that before she finally attended me. I understand that the people at the reception are busy, but at least a hello, an eye contact or a smile would do it. Then when she had finally time, she was very short in giving me information about the rooms and the activities that the hotel offers and/or organizes. At the end she just let me standing there. Obviously, I was not important to her without a reservation. Well, I just can say that with this behaviour the hotel has lost some customers.
- Official Description (provided by the hotel):
- The Renaissance Barcelona Hotel is conveniently located in the heart of the city and just steps away from Paseo de Gracia shopping district and Plaza Cataluña. The hotel is also just minutes away from famous cultural and historical sites such as Las Ramblas and Sagrada Familia, but also surrounded by many little hidden treasured away from the main stream tourist attractions.This ultimate full-service lifestyle hotel offers 211 contemporary guestrooms. The hotel features 7 meeting rooms with almost 500 m2 ideal for corporate meeting and social gathering, and also the outside venue “La Terrassa” with breathtaking views over Barcelona ... more less
- Reservation Options:
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- Also Known As:
- Ac Diplomatic Hotel Barcelona
- Renaissance Barcelona Hotel Catalonia