First of all I had booked this hotel on Lastminute.com thinking it was a 4 star hotel however it turned out to be only 3 stars, it is also confusing as there is more than one Balmes hotel in Barcelona... I obviously got the "bad" one! Not only was I disappointed about that but then when we arrived the hotel lobby was not nice and on top of that the staff were far from welcoming.
We had arrived early so our room was not ready which was fine, when we finally came back and got to our room we were put on a ground floor room near the swimming pool, there was lots of noise from outside including drilling. There were also tables and chairs positioned directly outside our door and some other guests sitting there talking, they sounded as if they were in our room it was that noisy. The final straw for me was when I went looking for some drinking water it turned out that a small bottle of drinking water would cost 2.75 euros! I called reception asking where the drinking water was and they told me I could either pay for it or drink the water from the tap which I quote, "is not very good". I complained about that and the noise and the man told me to come to reception, I went and was upgraded however made it very clear he was not happy about it.
When it came to asking for directions etc... we tried once but it was obvious they couldn't really care less about us. To be fair there was one man behind reception that was nice and smiled but the main 2 men were horrible.
Because of this I will never stay at a Derby hotel again and will feel hesitant to use lastminute.com after the false advertising.
We still had an amazing holiday in Barcelona and I can't wait to go back... just never to this hotel or chain.
- Official Description (provided by the hotel):
- The Balmes is a modern four-star hotel just steps away from Barcelona's Avinguda Diagonal in the city's Eixample neighborhood. Minutes from Passeig de Gràcia, the hotel combines its central location with the tranquility of its pool and interior garden. An oasis in the heart of Barcelona's shopping district with a sauna and exclusive services. With 102 comfortable rooms and a range of tailored options, from double and family rooms to exquisite suites and luxurious apartments, guests are ensured the perfect stay for either business or pleasure. In addition to its function rooms and one-of-a-kind dining options for groups and events, the hotel also features a collection of African art that showcases three-dimensional wooden African masks and sculptures from different sub-Saharan African countries. ... more less
- Reservation Options:
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- Also Known As:
- Barcelona Balmes Hotel
- Balmes Barcelona
- Hotel Balmes Barcelona, Catalonia