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“HotelIs dangerous.... Staff extremely rude and unprofessional” 3 of 5 bubbles
Review of Catalonia Barcelona Plaza

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Catalonia Barcelona Plaza
Ranked #216 of 522 Hotels in Barcelona
Certificate of Excellence
Dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“HotelIs dangerous.... Staff extremely rude and unprofessional”
3 of 5 bubbles Reviewed 17 August 2014

Myself and my husband where staying in this hotel from the 12th to the 15th of this month. On the Thursday morning we woke up to find we had been locked into our room. We tried for approx 20 mins to open the lock and after that we called reception. The maintenance man came 10 mins later and took another 40 mins to get us out of the room. As you can imagine we were very annoyed being stuck in our room for over an hour on our holiday but we were frightened thinking about what a dangerous situation this could of been. If there was a medical emergency or a fire in the hotel we would of died. I complained to the receptionist explaining that it was a health & safety issue and her response was extremely rude. She told me these things happen and that we were only 5 mins in the room. When I told her it was over one hour the other receptionist interrupted me and said she sent the service man up. I told her he did arrive but it took him another 40mins to open the door. They were both extremely rude and unprofessional and clearly need a class in customer service skills. Another customer complained her room wasn't ready at 3 o clock and was told the policy was rooms would be ready from 2 so she would just have to wait. She also was extremely unsatisfied with their clear lack of empathy for tired customers who pay their wages. My husband requested to speak to the manager on the Friday and was told he wasn't there so the manger would contact him on the Saturday morning. We were not contacted! Again extremely unsatisfactory. The blatant lack of understanding and professionalism was actually quite shocking for a hotel who presumably rely on word of mouth

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Chelle857151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear guest,
We really appreciate the time taken to write your comments about our hotel. The costumer’s opinion is a top priority for us and it help us to constantly improve. We take into consideration your review to work in those aspects that need to be changed.
We apologize the inconveniences caused and we really hope that you decide to visit us again in the future, for giving us another chance to exceed your highest expectations.
Yours faithfully
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
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Saudi Arabia
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 15 August 2014 via mobile

The hotel was awesome and fantastic .
Every thing was perfect. It has a great location and very near to metro station. The cleanness and hame service was very good. The staff was lovely. The bad thing that they was restricted about the chek-in time.

Stayed August 2014, travelled with friends
Helpful?
Thank Khaledov0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear guest,

We welcome your feedback, help us improve our service every day to customers.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East England
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

Fabulous hotel in the heart of Barcelona, it was our wedding anniversary so decided to treat ourselves to a suite....WOW we weren't disappointed it was everything and more, stunning views and a treat the evening fountain light show right outside our window. We had a fantastic time there and will go back and would recommend to anyone.
Car parking was great underneath the hotel.
Only negative was breakfast was like a chaotic cattle market, searching for cutlery, just seemed under staffed, but plenty of choice

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Ruthiec007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear Guest,
First of all, we would like to thank you for choosing our hotel during your visit to the city of Barcelona.
Thank you very much for sharing your experience with us and send us your always valuable feedback. It is a pleasure for the whole team, to confirm that you have enjoyed our hotel and your stay in our beautiful city.
Best regards and see you soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newry
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 14 August 2014

Hotel is in an ideal central location to everything that most people would be visiting while in Barcelona. Hotel is situated about 15 minutes from terminal 2 at Barcelona Airport. I would highly recommend getting the aerobus to this hotel. Cost is €5.90 per single trip or around €10.50 for return which is valid for 10 days. You will need to get aerobus 'A2' which will take you to plaza Espanya. This is the first stop and is just directly on the opposite side of the road from the hotel. When returning from the hotel the aerobus stop is literally outside the hotel door, again its 'A2' which will take you back to the airport (for T2) or else 'A1' for terminal 1. If you buy return tickets make sure you keep them somewhere safe as they are basically like a till receipt, I made the unfortunate mistake of throwing it out - mistaking it for an old receipt so I had to pay again for another single journey.

Once we arrived at the hotel, the reception area looked nice as you would expect for a 4* hotel. However, the reception staff were exceptionally slow in dealing with people at the reception desk. Checking in at any hotel should be pretty plain sailing, but unfortunately at this hotel it seemed to be an unnecessarily long process. They also do not have any queuing system or barriers in place so people with other inquiries were skipping the queue left, right and centre and the staff did nothing about it. The check in staff however were friendly and helpful but this was overshadowed by their slow attitude.

Once we got in to our room we were initially satisfied as the room was nicely decorated and was just what was expected. However, there was a strong smell of stale cigarette smoke in our room for the entire 7 days we stayed there. We also noticed a large clump of long hair by the window (one presumed maybe from the housekeeper) but this didn't bother us too much as the room appeared generally clean. Bed was comfortable - although I personally found the pillow uncomfortable, it was bearable.
Wifi in the room was surprisingly good and 99% of the time it worked fine for us. Room had no kettle for tea/coffee making facilities which I feel is not good for a 4* hotel. I rang reception to ask for one and was told these are not available. I rang down to reception on Monday evening for an iron as these are not provided in the rooms, and I didn't get it until Wednesday. After 4 phone calls to reception for an iron I resulted to asking the housekeeper who kindly got me one straight away. I would recommend bringing your own travel iron if you have one as it seems the hotel only have a handful to give out.
On our second day the mini bar in out room wasn't working properly and we noticed a smell of sewer coming from our bathroom. We reported this straight away and went out for the day, when we came back these had both sorted promptly.
The hotel TV lacks English speaking channels. There is 2 news channels and 2 poor movie channels so we didn't get watching any TV when just relaxing in the hotel room.

The pool and the 'fitness' centre at this hotel was very very disappointing! The fitness 'suite' is a small room with literally 3 treadmills in it along with a solarium. There is NO weights or any other piece of fitness equipment. what you see in the picture is literally all there is! The swimming pool is not as small as it looks in the hotel pictures but unfortunately there is only 15 sunbeds in the entire pool area. For a hotel of this size it is absolutely ridiculous. Pool area is overcrowded with people waiting on sunbeds. On one day we witnessed an extremely heated argument among guests who were fighting over sunbeds. This could have easily been prevented by the hotel if they supplied more sunbeds. In the entire week we stayed here we were only able to get lying on sunbeds once. On the same day there was a huge pile of dirty pool towels and no clean ones to give out to people. When we arrived there was already over a dozen people around the pool with no towels. After waiting over 20 minutes and still no towels, we went in to the hotel and asked the housekeeper who was more than happy to help us. This situation at the pool fell well below any hotels standards let alone a 4*. There is a huge roof top area with some fake green which people were lying on with towels due to sunbed shortage. Staff at the pool were not actively managing the sunbed situation. Guests were 'reserving' sunbeds and leaving the pool on some occasions for over 2 hours and staff did not move any towels for other guests.

Getting around Barcelona from this hotel is an absolute breeze as the metro (underground subway) stop is roughly 10 steps from the hotels front door. If you don't fancy the metro there is ample bus stops and taxis right outside the hotel. We purchased a 'T10' card for travelling around on the metro. It is the best option as there is a metro stop at all main attractions. The 'T10' card costs €10.30 which is an absolute bargain!

Hotel is located right beside the 'arenas' shopping centre which is a great place. Full of national/international stores plus has a rooftop viewing deck and plenty of restaurants. Also directly opposite the hotel are the magic fountains. If you're lucky you might get a room at the front of the hotel with a nice view of these.

There is a cafe on the ground level of the hotel called 'plaza cafe' which does good deals for breakfast which include a coffee and croissant for €2.85 plus a range of other good offers. We ate here for breakfast as it was significantly cheaper than anywhere else.

There is also a supermarket in the shopping centre across the road which we purchased our water and snacks from. 5 litres of water for €1.10.

Overall this hotel is just OK. Main good point about this hotel is it's location. However, I would not stay at this hotel again.

Room Tip: Rooms to the back would be quieter. Rooms to the front have a good view of magic fountains
See more room tips
  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Damien87NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear guest,
We really appreciate the time taken to write your comments about our hotel. The costumer’s opinion is a top priority for us and it help us to constantly improve. We take into consideration your review to work in those aspects that need to be changed.
We apologize the inconveniences caused and we really hope that you decide to visit us again in the future, for giving us another chance to exceed your highest expectations.
Yours faithfully
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

This hotel would get five stars from me if
1.they moved the small room safe from floor level (lying on my stomach to find objects that had slipped to the back was uncomfortable and would have been impossible for my husband who is less mobile!)
2. they upgraded the wifi.( no worse than a lot of places but irritating and husbands ipad would not connect at all; real irritation was the front desk staff resigned agreement that it did not work well in the rooms)
3. they provided more chairs or loungers on the roof terrace and kept it open when the magic fountain was playing; it has to have the best view of the performance in town but closes at 9 p.m. when the fountain starts!
That said the front of house staff are very helpful when they can be and the extra payment for a room with a front view is well worth it. Beds are comfortable, air conditioning works . No reason to avoid staying here and you can expect to have an enjoyable stay so long as wifi and somewhere to sit out are not essential to your experience.

Room Tip: front view beautiful but requires booking in advance and costs extra.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cacaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear Guest,

Thank you so much for sharing this review!

I am happy to hear your nice comments about our staff as well as the convenient location of the hotel itself.
I appreciate your honest input and apologize for the issues you encountered.
We will share your comments with our team as we constantly look for new ways to improve our guests' experience.
I really hope you will return to stay with us the next time you are in town so we may show you the complete quality stay you deserve.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meath
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

Fantastic location on the Plaza de Espanya with superb views of the magic roundabout and up the avenue to the magic fountain (ask for these rooms if you can get them). Family of 5 stayed in 2 rooms which were good without being fantastic. As stated by others this is a very busy hotel which handles a lot of tour groups but staff at reception were helpful most of the time (special mention of Tenzin who is particularly helpful). Some problems with late check-in and room availability and late check-out so book these in advance if you need them. Safe is also a little tricky to use.

There is not a lot of detail provided of the hotel facilities when you check in (ie no useful guide in the room) but the pool is excellent (hard to find on 7th floor but use lift to 6th & go up the stairs). It can get crowded as there is a relatively small no of loungers & chairs but sun-bathers can lie on the 'green mini golf surface' at the back & sides of the roof. Great view of the city from the roof also.

Breakfast is strange as we had not booked (€16 seems too much) but after a few days we used the gourmet bar / cafe on ground floor as they were just charging €10. Not sure of diff between this and the atrium (seems to be for tour parties) but the service was very good in there and the food throughout the day is also good and reasonably priced. We didnt use the other restaurants in the hotel.

Wifi is terrible in the rooms (keeps on dropping) but very good in lobby (comfortable seats).

Bull Ring shopping mall next door is good with supermarket on lower ground level plus cheap cafes etc with lots of shops and good restaurants on top floor with amazing views.

Metro location right below is very handy and bu an all day pass or 10 tickets. Connecting transfers between lines at some stations can be quite a walk.

Top tip is to take the sight seeing tour buses at the start of your trip (add a 2nd day for a small extra cost) and do the whole tour and then decide where you want to go. Our favourites were

Sagrada familia (amazing but crowded so book tickets in advance inc audio )
Cable car to Castle de Mountjuic (we walked to cable station from hotel). Best views of city and very interesting
La rambla is busy & dirty but worth seeing particularly in gothic qtr on cathedral side
Barca FC stadium tour (even for a Man U fan)
Aquarium
Happy Pills sweet shop
Beach + waterfront (water has a lot of rubbish floating and beach is stont apart from at end near jetty's)
Magic fountain show (Thur to Sundays from 9.00)- quite crowded but worth walking up from hotel
Millions of parks/ squares

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank CooleKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 15 September 2014
Dear Guest,

I do like to read that you enjoyed our large and recent renovated rooms but what I really like the most are your comments regarding our staff!
Many thanks for your time and your nice comments and I truly hope to welcome you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Situated on the Place de Espanya this hotel offers good value, comfortable (if simple) rooms in an excellent location to visit all of the attractions that Barcelona has to offer. The hotel feels geared up a fora large groups rather than individuals or single families - but the staff are pleasant, eager to help and always trying to provide that personal touch.
The hotel has a basic gym and a nice rooftop pool and bar, although with so much to see and do in the city this is somewhat superfluous.
The room service was a nightmare but Tenzin has assured us that it was a blip.
Wouldn't hesitate to recommend it as a base for Barcelona, but if you are looking for a luxurious hotel experience you will be disappointed.

Room Tip: Go for height - and try get one looking at the musical fountain!
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this review, 6 August 2014
Dear Guest,

Thank you so much for sharing this extensive review!

I am happy to hear your nice comments about our staff and especially to Tenzin as well as the convenient location of the hotel itself.
I appreciate your honest input and apologize for the issues you encountered.
We will share your comments with our team as we constantly look for new ways to improve our guests' experience.
I really hope you will return to stay with us the next time you are in town so we may show you the complete quality stay you deserve.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Barcelona Plaza

Property: Catalonia Barcelona Plaza
Address: Plaza Espana 6-8, 08014 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#101 Romantic Hotel in Barcelona
#141 Luxury Hotel in Barcelona
#162 Family Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Catalonia Barcelona Plaza 4*
Number of rooms: 347
Official Description (provided by the hotel):
This imposing hotel is situated in Plaza Espana, next to the Fira de Barcelona facilities and Montjuic. Guests can enjoy excellent connections with every means of public transport. It has its own parking facilities and offers ideal accommodation for business trips or short breaks. The panoramic terrace and most of the rooms have unbeatable views. The gardened marquee, which is located in the central courtyard, creates an ideal atmosphere for cocktails and dinner parties. We also offer you our 13 meeting rooms, where you can organise business meetings, conventions and family celebrations. ... more   less 
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Also Known As:
Barcelona Plaza
Catalonia Barcelona Plaza

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