Myself and my husband where staying in this hotel from the 12th to the 15th of this month. On the Thursday morning we woke up to find we had been locked into our room. We tried for approx 20 mins to open the lock and after that we called reception. The maintenance man came 10 mins later and took another 40 mins to get us out of the room. As you can imagine we were very annoyed being stuck in our room for over an hour on our holiday but we were frightened thinking about what a dangerous situation this could of been. If there was a medical emergency or a fire in the hotel we would of died. I complained to the receptionist explaining that it was a health & safety issue and her response was extremely rude. She told me these things happen and that we were only 5 mins in the room. When I told her it was over one hour the other receptionist interrupted me and said she sent the service man up. I told her he did arrive but it took him another 40mins to open the door. They were both extremely rude and unprofessional and clearly need a class in customer service skills. Another customer complained her room wasn't ready at 3 o clock and was told the policy was rooms would be ready from 2 so she would just have to wait. She also was extremely unsatisfied with their clear lack of empathy for tired customers who pay their wages. My husband requested to speak to the manager on the Friday and was told he wasn't there so the manger would contact him on the Saturday morning. We were not contacted! Again extremely unsatisfactory. The blatant lack of understanding and professionalism was actually quite shocking for a hotel who presumably rely on word of mouth
- Official Description (provided by the hotel):
- This imposing hotel is situated in Plaza Espana, next to the Fira de Barcelona facilities and Montjuic. Guests can enjoy excellent connections with every means of public transport. It has its own parking facilities and offers ideal accommodation for business trips or short breaks. The panoramic terrace and most of the rooms have unbeatable views. The gardened marquee, which is located in the central courtyard, creates an ideal atmosphere for cocktails and dinner parties. We also offer you our 13 meeting rooms, where you can organise business meetings, conventions and family celebrations. ... more less
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- Also Known As:
- Barcelona Plaza
- Catalonia Barcelona Plaza