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“Room with a view”

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Catalonia Barcelona Plaza
Ranked #196 of 519 Hotels in Barcelona
Reviewed 25 August 2014

We stayed 3 nights in this hotel and our room was great with a view straight out over Plaza Espanya. The room itself was clean, well maintained and quite large. In-room wifi whilst free, was very weak and should be upgraded. The in-room safe was fine although guests have to go down to reception to obtain a lockset - a more up dated safe with a key pad in the door would be a good move. Because of the location there was some traffic noise, but this was alleviated by the excellent windows and did not cause a sleep problem.

Location was great - just outside the front door was the entrance to the Metro and the stop for the Aerobus to the airport was a few steps away. The area has several shops and restaurants, including the Las Arenas mall just over the road.

Front desk staff, while busy most of the time, were very helpful if not overly friendly.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank OlddogHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 8 October 2014

Dear guest,

Thanks you for your comment. We really appreciate, and hope to be able to welcome you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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761 - 767 of 2,596 reviews

Reviewed 20 August 2014

The pool was a lovely touch, after a day of sightseeing it was perfect for a rest. Great cocktails, gorgeous view. Room was great, location perfect. Aerobus stop outside, Metro next to the hotel, shops close by, perfect.

Room service was pretty average, burger arrived cold and noodles were tasteless but apart from that everything was great.

Room Tip: As for a view of the plaza
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank PZrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Dear Guest,
First of all, we would like to thank you for choosing our hotel during your visit to the city of Barcelona.
Thank you very much for sharing your experience with us and send us your always valuable feedback. It is a pleasure for the whole team, to confirm that you have enjoyed our hotel and your stay in our beautiful city.
Best regards and see you soon,

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Reviewed 19 August 2014

I was at Barcelona Plaza Hotel with my boyfriend during August. Even though it is a huge hotel, I was sourprised by the close and kind aproach of its staff anytime. The pool on the 6th floor was awesome and the outstanding view from the suite allowed us to see the hot spots of Barcelona. It is very conveniently located (metro station in front of the hotel and a taxi lane, too). High standards for a reasonable fare.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Elisenda A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Dear guest,
We really appreciate your positive comments about our hotel. The costumer’s opinion is a top priority for us and it helps us to constantly improve. I would like to use this opportunity to say that we would like to welcome you again in the future.
Yours sincerely,

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Reviewed 18 August 2014

I booked a suite to surprise my boyfriend in our anniversary and the pictures of the room were as shown on the website. The room was big and offered breathtaking views of Barcelona and the bathtube was big enough for both of us to fit in.

As many others have said, I found the check-in system was pretty slow and the staff from the reception weren't as nice as they should have been according to a 4 star hotel. There was no queue system so some guests kept skipping it and then I even had to carry my suitcase by myself because the boy belts were just taking care of people who had more luggage than I did.

In the morning, the cleaning lady opened the door at 9 a.m and at 11 a.m when I had the chance to stay there until 12 o'clock.

Excellent place to go around the main spots in Barcelona as tourism is concerned!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Elisenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Dear guest,

Thanks you for your comment. We really appreciate, and hope to be able to welcome you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Only two days into a ten day break here but feel compelled to post about the state of the WiFi in the room.

Am on a break but also need to be connected to the Cloud. But the WiFi is so inconsistent beyond belief this is virtually impossible. You attempt to connect, it times you out, you connect, then the signal drops and you have to reconnect, and so on. You get the picture.

Haven't tried the lobby WiFI yet, but want the comfort of working in my room as I'm attempting to work early before everyone gets up and want to head out. Have already spent a wasted 45 minutes trying to get a (consistent) connection this morning.

And there's no facility for the WiFi connection to 'remember you' so each you log on (this is on an iPhone) so you have to go through the whole tedious process of choosing the name, then choosing the web page you want to view, at which point you're taken to the hotel's log-on landing page where you (finally) click 'enter.' And you do this every time.

If you advertise free WiFi and expect people rely on it, then you simply have to have one that works and is fit for purpose. This one is far from it.

And don't even get me started on why there are only loungers right by the pool and not in the two massive areas behind it. For those not lucky enough to bag a lounger early enough the only option is to lay your towel on the astroturf strips behind the pool area.

This is a two-star roof terrace crying out to be transformed into something that matches the four-star rating of the hotel.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Mac62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Dear guest,
We really appreciate the time taken to write your comments about our hotel. The costumer’s opinion is a top priority for us and it help us to constantly improve. We take into consideration your review to work in those aspects that need to be changed.
We apologize the inconveniences caused and we really hope that you decide to visit us again in the future, for giving us another chance to exceed your highest expectations.
Yours faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Lior G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 August 2014

Myself and my husband where staying in this hotel from the 12th to the 15th of this month. On the Thursday morning we woke up to find we had been locked into our room. We tried for approx 20 mins to open the lock and after that we called reception. The maintenance man came 10 mins later and took another 40 mins to get us out of the room. As you can imagine we were very annoyed being stuck in our room for over an hour on our holiday but we were frightened thinking about what a dangerous situation this could of been. If there was a medical emergency or a fire in the hotel we would of died. I complained to the receptionist explaining that it was a health & safety issue and her response was extremely rude. She told me these things happen and that we were only 5 mins in the room. When I told her it was over one hour the other receptionist interrupted me and said she sent the service man up. I told her he did arrive but it took him another 40mins to open the door. They were both extremely rude and unprofessional and clearly need a class in customer service skills. Another customer complained her room wasn't ready at 3 o clock and was told the policy was rooms would be ready from 2 so she would just have to wait. She also was extremely unsatisfied with their clear lack of empathy for tired customers who pay their wages. My husband requested to speak to the manager on the Friday and was told he wasn't there so the manger would contact him on the Saturday morning. We were not contacted! Again extremely unsatisfactory. The blatant lack of understanding and professionalism was actually quite shocking for a hotel who presumably rely on word of mouth

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Chelle857151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sitja, Director General at Catalonia Barcelona Plaza, responded to this reviewResponded 15 September 2014

Dear guest,
We really appreciate the time taken to write your comments about our hotel. The costumer’s opinion is a top priority for us and it help us to constantly improve. We take into consideration your review to work in those aspects that need to be changed.
We apologize the inconveniences caused and we really hope that you decide to visit us again in the future, for giving us another chance to exceed your highest expectations.
Yours faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Barcelona Plaza

Address: Plaza Espana 6-8, 08014 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#97 Family Hotel in Barcelona
#101 Romantic Hotel in Barcelona
#134 Luxury Hotel in Barcelona
Price Range: £86 - £557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Barcelona Plaza 4*
Number of rooms: 347
Official Description (provided by the hotel):
This imposing hotel is situated in Plaza Espana, next to the Fira de Barcelona facilities and Montjuic. Guests can enjoy excellent connections with every means of public transport. It has its own parking facilities and offers ideal accommodation for business trips or short breaks. The panoramic terrace and most of the rooms have unbeatable views. The gardened marquee, which is located in the central courtyard, creates an ideal atmosphere for cocktails and dinner parties. We also offer you our 13 meeting rooms, where you can organise business meetings, conventions and family celebrations. ... more   less 
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Also Known As:
Barcelona Plaza
Catalonia Barcelona Plaza

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