I'm very surprised that this hotel has managed to get 4 stars. My sister and I stayed there for three nights and I'd never been HAPPY to leave a hotel! Worst thing first, more than once we woke up to discover the door to our room had been opened in our sleep, we though we mus not had pulled it too proeprly but the way the door was that couldn't happen - was was often open and inch or so in the mroning. On our last day there I even woke up to find the door was wide open, not just by an inch. No one ever knocked on our door so we had no idea if it was the cleaner or someone creeping into our room.
Said room was tiny and we were given one bed, despite booking a room with two and once again requesting two when we arrived (they hadn't allocated us a room). The lobby is lovely, I'll give them that, and the first staff memeber we dealt with was weet and helpful. However, once we stepped into our room we were both so dissappointed. There were marks and scratches all the way up and down the walls - not just long the bottom where it looked like hunderes of suitcases had been scrapped on it. The headboard was glued (?) the the wall and where it had come away it took a few good chunks of paint with it, there were also drill holes all over the floor and patches of rush in the bath. We had to call the desk as soon as we got in because we had one towl and the safe battery had run out. They did send soemone up to look at it but he ended up `fixing` it then it stopped working all together and breaking it. When I went to complain about this the staff member who broke the safe was rude and intimidating. He shrugged at me and gave me dirty looks and said `So? It's broken`. I tried to explain how this wasn't good and were weren't happy, all I got was another shrug and was told we could leave our valubles with him. He stared at me and just kept shrugging until I felt so uncomfortable I just went back to the room.
My sister and I spent as little time as possible in our room. It's a good place to sleep and that's about it.
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- Also Known As:
- Sercotel Abbot Hotel Barcelona
- Comfort Hotel Barcelona
- Hotel Abbot Barcelona, Catalonia