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Aurobind R
Greater London, United Kingdom

Good hotel and centrally located

4.0 of 5 bubblesReviewed 16 May 2024via mobile
I can’t find an issue with the hotel. The rooms were very clean and large enough. We were in the 8th floor facing the road, a great view, but it is very road and noise was bit of a nuisance. Room had coffee making facilities and a mini bar. There is coffee making facilities at the Reception too. The staff were friendly and helpful. The hotel is situated very central and the Metro station is just outside and well connected. There are good number of eateries and grocery stores near to the hotel.
Now, the bad bits, but nothing to do with the hotel. There are far too many pickpocketing chaps everywhere and they don’t mind turning muggers if you resist. Please hide all your wallets/purse, ornaments;even a back pack bag will be attractive for them, wherever you go. Otherwise, we had a good stay.
Date of stay: May 2024
Room Tip: As mentioned, the pickpocketing chaps.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this review
Responded 4 weeks ago
Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any noise inconvenience.
We appreciate your kind words about our rooms, staff, and central location, and thank you for being comprehensive and nice tips about the city, like any big city.
We hope to welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews metro station great hotel las ramblas paral lel rooftop pool triple room minute walk good size stayed here for nights main road small pool reception staff city break excellent location booked this hotel short break busy street
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Reviewed 13 May 2024

Hotel Barcelona Universal is a great place to stay in Barcelona with reasonable price! Great location but if you walk at night some streets around not safe for a single tourist but safe at day time.
Very friendly and knowledgeable front desk staff, door man was very nice and helpful. Hotel is clean, comfortable with awesome breakfast buffet( I got breakfast included in my stay). Coffee machine at the frond desk -24/7. Hotel location is the best-you can walk 15-20 minutes to the center of Barcelona , about 30-35 minutes to a beach or you can take train- 2 metro stations near by -will take you to the Center of everything, bus stop across the street will take you to the beach in 15 minutes. I was surprised how clean and comfortable trains and buses were.
On my last day I had to leave early to get to airport since I had breakfast included in my stay I got a huge bag with food for my breakfast because breakfast bar opens at 7:30 and I left at 6 AM.
Very happy and satisfied with my stay at Hotel Barcelona Universal. Will come back if in Barcelona! I would recommend this hotel for everyone to have the best experience of Barcelona! Love it!!!!

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Svetlana S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 weeks ago

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Hotel Barcelona Universal. It's great to know that you found our front desk staff friendly and knowledgeable, and that you appreciated the helpfulness of our doorman too. We're glad you enjoyed our clean, comfortable rooms and the breakfast.
We're delighted that you found our location to be the best for exploring Barcelona. We're happy that we could provide you with a packed breakfast on your last day, and we're thrilled that you were very happy and satisfied with your stay.
Thank you for recommending us and for your kind words!

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Reviewed 12 May 2024

Staff are helpful and friendly unfortunately the hotel is not in the best location. It’s very noisy at night and the early morning, making it difficult to get a good nights sleep

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank OZ2704
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 weeks ago

Thank you for your feedback! We're glad to hear that you found our staff helpful and friendly. We apologize for any inconvenience caused by the noise during your stay.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future!

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Reviewed 11 May 2024

Good quality of rooms staff was friendly but they failed to prepare paid surprise package on our arrival. Bar is closing soon in the evening and you cannot buy cocktails in restaurant. One night they made our bad as two separate beds even though we were supposed to have queen size bed. Also for this value of money I sould expect to have bottled water available every night. In bathroom you can see that rooms are not up-to-date anymore.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marmares42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 weeks ago

Thank you for sharing your feedback with us, and please accept our sincere apologies for the inconveniences you encountered during your stay. We're glad to hear that you found the quality of our rooms satisfactory and that our staff was friendly, although we regret that we failed to prepare the paid surprise package upon your arrival. Your comments regarding the closing time of the bar, the bed arrangement, and the availability of bottled water are duly noted, and we will certainly take them into consideration for improvement. We apologize for any discrepancies in our service and accommodations and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.

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Reviewed 10 May 2024

Room was a bit of a let down as shower did not function correctly, but I'm sure they will fix it. Location is perfect, service from reception was fantastic. Breakfast egg choice was limited ( only scrambled). This hotel has so much potential!

Date of stay: May 2024
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Duggem62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 weeks ago

Thank you for your feedback! We're glad to hear that you appreciated our perfect location and fantastic service from reception. We apologize for any inconvenience regarding the shower, and rest assured, we're working to resolve it promptly. We appreciate your understanding and hope to welcome you back soon to experience the full potential of our hotel!

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Reviewed 8 May 2024 via mobile

We just got back from 3 days staying at this Hotel.
We arrived at lunchtime but our room was ready and I had pre-paid for a balloon and bottle of champagne to be in the room for my Boyfriend’s birthday when we arrived. There was a porter waiting outside the room with it when we got there and the room had also been decorated with bunting, lots of balloons and confetti. Such a nice touch!
Our room was clean, modern and had a great view up into the mountains and down towards the harbour.
The location is great. Be prepared to walk far if you visit and are happy to. If not, buses etc are available but we decided to walk everywhere. The beautiful Port Vell was only a mile away and las ramblas even closer.
The roof terrace was beautiful- amazing views over the city and a nice sun trap. We recommend the sofa with the canopy as the breeze was trapped there and it was a sun trap in that corner! The pool wasn’t open but everything else about this hotel was brilliant. Taxi rank right outside too so we were able to get one at 4am straight away for our flight home! Staff very friendly and overall a great hotel.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Sophieeloise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience with us!
We're thrilled to hear that you enjoyed the special touches we arranged for your boyfriend's birthday, and that the room decorations and amenities exceeded your expectations. It's wonderful to know that you found your room clean, modern, and with a great view. We're delighted that you enjoyed the beautiful rooftop terrace and took advantage of the stunning views and cozy spots.
Our staff will be pleased to hear your kind words, and we hope to welcome you back again soon for another great stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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