Spoke with Mr. Gerardo, General Manager, re.potential complaints/ improvements and he did not listen nor care less about this or H10 hotels. H10 is an excellent hotel chain which we have also stayed in Madrid and this place is not well-represented given the care lessness of Mr. Gerardo and does not reflect the excellency of H10 hotels. Non-Management staff is wonderful. We have contacted the Founder & CEO of the company in Barcelona to further discuss, provide constructive input and help H10 improve and so other guests do not have to experience same.
This place has everything and does everything right except breakfast service needs improvement (i.e. selective service preference based on factors beyond one’s control). Have also stayed in H10 Victoria de la Reina in Madrid and highly recommend (no issues there).More
- Free Wifi