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“Good location”
Review of Grupotel Gravina

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Grupotel Gravina
Ranked #257 of 513 Hotels in Barcelona
Hornchurch Essex
Level 6 Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Good location”
Reviewed 17 April 2014

Have just returned home after our second visit to this hotel and this time we went with friends for four nights. We arrived late morning and didn't really expect the rooms to be ready but was rather disappointed not to be offered any tea, coffee or pastries as their website advertises, we didn't really expect a glass of cava that time of the day and we were given it in the evening.

I had booked superior rooms again as previous reviews have said how small the rooms are. They are a good size with a nice bathroom. Our room had a kettle and plastic cups but no tea, coffee or milk and nice bathrobes but our friends room had neither So the only way you can have a cup of tea is by taking some teabags from the breakfast room and asking for some milk at the bar. I mentioned this at Reception and they did get a kettle but no bathrobes ever materialised. I do really think that a superior room should have cups and saucers and a selection of drinks to use. It also states that the superior rooms have a balcony, well it certainly isn't big enough to sit on even if you did have any chairs to use - that didn't really bother us as I wouldn't really use it in a city hotel. So if all the difference is the size of the room then I don't think next time I would bother as you really only sleep there after a long day sightseeing.

The hotel is in a perfect location for the Aerobus stops and the metro and The Ramblas a couple of minutes walk. As we were out all day which most people would be, there was no sign of any free drinks available when we returned about 6pm.

There is a very good choice at breakfast and my only complaint was that a couple of times they ran out of glasses for the fruit juice and plastic cups appeared - not quite the same!

I would still recommend this hotel as it's very clean and comfortable and perfectly located - I just wish that having taken our friends these little extras would have made a lot of difference.

Room Tip: Book a superior room if you want a larger room
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank TrudiHornchurchEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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Cardiff, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 April 2014 via mobile

We stayed here for 2 nights on a weekend break a couple of weeks ago. The best thing about this hotel is probably it's location, it's close to many central attractions and a couple of tube stations too making a great base for a short break.

Our room was clean and we found reception staff fairly helpful. The breakfast room did get very busy but food was really good with plenty of choice.

Overall I would definitely go back and stay here again

Stayed April 2014, travelled with family
Helpful?
Thank shar0nC67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level 5 Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 April 2014 via mobile

I STRONGLY ADVICE ALL OF YOU OUT THERE TO CHOOSE ANOTHER HOTEL!!

Renovated hotel...it's written all over.
Scandaleous!
The walls are so thin that you hear your neighbours left, right, down, up,...

Staff at reception: unfriendly, not honest.

Breakfast room: dirty, below standards. Servings for breakfast: all but fresh. Really disgusting, even the coffee!

On top of all this, within the whole hotel they are spraying chemical scents. Even the cleaning ladies put this in your bedroom...yes...on top of your bed.

The baby beds: 1st one was broken. Asked for 2nd one...in bad shape as well and broken too...asked for a 3rd one: no more available.

Never again will we come to this place.
Have also informed my friends and family. And have informed our tour operator to take hotel out of their catalogue!

The receptionists did not even apologize or suggest anything else.
I wonder if the responsible manager is undertaking anything at all in case of Customer complaints.

I STRONGLY ADVICE ALL OF YOU OUT THERE TO CHOOSE ANOTHER HOTEL!!

Stayed February 2014, travelled with family
Helpful?
2 Thank Travelbird19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grupotelgravina, Director General at Grupotel Gravina, responded to this review, 6 May 2014
Dear CeeLoo1974,
We're glad you chose Grupotel Gravina to spend your days in Barcelona. As we can observe, your impression about the hotel is not positive, but allow us to answer some issues.
It really impress us to read that our reception staff was unfriendly and not honest. They are extremely helpful and try to do all their best always.
Our breakfast is one of the most valued services in our hotel. If you do not like american coffe, you have the chance to ask the waiter for an expresso.
All the cleaning products are special for the hotel industry and have been aproved for safe and healthy studies. So, there is nothing to worry about.
Any special requirement could be reported always at the front desk or before the hotel arrival and we always work hard to get guest satisfaction. We are so sorry not to know all this while you were in the hotel, we are sure your opinion had been different.
We will really appreciate to know more about the unfriendly and not honest attitude from our staff. Please, be so kind to write us to gravina@grupotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 April 2014

The hotel is well located being close to Plaza Catalunya. The front desk personnel is okay although Ms. Annica was most helpful with suggestions on where to eat and what we should do. The same cannot be said of the 2 male front office personnel who were abrupt and reluctant to offer suggestions or help when asked! The TV in our room did not function well as we had only Spanish programmes for the 4 nights we were there. The foreign programmes were available for the first 2 nights and then it went off, although our friend was more fortunate. The toiletries for the bathroom were not replenished daily.
If not for the location, you can give this hotel a miss!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhclim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
preston
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 April 2014

Stayed here 1st April till 5th April it's a nice hotel very clean staff very helpful and friendly a good breakfast in a quite street so there was no noise, an ideal spot 5mins from the air port bus stop in city center very close to the metro so very easy to get around the city will stay here again if in barcelona

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank popa44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grupotelgravina, Director General at Grupotel Gravina, responded to this review, 10 April 2014
Dear popa44,

Thanks for your lovely review about Grupotel Gravina.

We are glad that you enjoyed your stay in our hotel and city and you felt comfortable with our services and staff. The hotel is situated in a quiet street in the city center close to the main attractions, shops and public transportations.
We hope to welcome you back in a near future!
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2014

just returned from a nice 4nights break with the wife, nice clean hotel helpful staff and nice little bar for a late drink,you are close to la rambla about a 5mins walk,went to watch Barcelona match which was great experience and sagrida familia .no coffee making facilities in room but free coffee and soft drinks in bar ,all in all good well run hotel with decent breakfast would return

Room Tip: front rooms have good view of street
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 March 2014

We stayed at Gravina hotel for 4 nights and it was wonderful!
We were a group of 7 women, stayed at 3 comfortable rooms, which weren't too big, but very clean and good enough for staying at night.
The location is very good: 5 minutes walk from the Ramblas and plaza Catalonia. Very close by there are lots of good restaurants and bars.
The staff is very hospitable and kind with lots of recommendations and tips – just ask them!

Room Tip: ask for a side room - they seem to be bigger than the middle rooms
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veredm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grupotelgravina, Director General at Grupotel Gravina, responded to this review, 27 March 2014
Dear Veredm7,

We would like to thank you for having taken the time to share with us your experience concerning your recent stay in Barcelona at Grupotel Gravina.
We are really delighted to read your nice words about our room, our central location and, for sure, our staff that works hard to make every guest feels special. It is really rewarding when their involvement is complimented.

We look forward to welcoming you soon.

Kindy regards!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grupotel Gravina

Property: Grupotel Gravina
Address: Gravina 12, 08001 Barcelona, Spain (Formerly H10 Gravina)
Region: Spain > Catalonia > Province of Barcelona > Barcelona > El Raval
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#173 Family Hotel in Barcelona
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grupotel Gravina 3*
Number of rooms: 85
Official Description (provided by the hotel):
The hotel Grupotel Gravina is located in a quiet street in the centre of Barcelona only 300 meters from the centre and the famous Plaça Catalunya, the nerve centre of the city. The Grupotel Gravina is a 19th century building that was refurbished in 2013 and has a façade listed as being of architectural interest.The hotel has two meeting rooms, one with a capacity for 44 people and the other for 55 people. Grupotel Gravina is open all year round. ... more   less 
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Also Known As:
Grupotel Gravina Hotel Barcelona
Hotel Gravina Barcelona
Grupotel Gravina Barcelona, Catalonia

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