The hotel was just great: clean, quiet, value for money. I was going to choose it again and again as I visit Barcelona often.
BUT! When I was back in my country already (!!!), I'd got the following email:
This afternoon we have charged 89,00 € in your credit card, because the night of 1st February was not included in the last Invoice you have paid on the 31st January., so 89,00 € was the remaining amount to be charged.
If you need we send the invoice by e-mail you can just answer this e-mail, please.
Would anybody want an invoice being in this situation? I was ready to pay for any nights not included in my invoice even if it was a STAFF's MISTAKE... And I was sooo surprised to be confronted with a fait accompli; and not to be advised before my credit card had been charged...
There was one more email from the hotel, the one with a piece of precious advice "to check carefully if all my bills had been fully paid before leaving the hotel"... My invoice was fully paid, btw... Or maybe it was of my responsibility to check if there were no miscalculations...
Thank you, guys. I was really impressed. I travelled a lot but never experienced anything like that.
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- Also Known As:
- Aparthotel Bonanova Barcelona
- Aparthotel Bonanova Hotel Barcelona
- Bonanova Barcelona, Catalonia