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SAT5051
Adelaide, Australia

Very good hotel

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Excellent front desk staff, quiet hallways, nice rooms, excellent buffet breakfast.

Really Good
Air conditioning that can go very cool if you need it.
Comfortable bed
Quiet rooms
Good toiletries
Buffet breakfast

Not so good
Not enough toilet paper
2nd toilet in 1BR suite has no exhaust
No face washers
No tissues in room
Date of stay: May 2024
Trip type: Travelled as a couple
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Reviews (2,955)
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9 - 14 of 2,955 reviews
Reviewed 8 May 2024 via mobile

The hotel location is ideal for the World Trade Centre and the centre of Barcelona. However, hotel management are heartless and inflexible if you need to change anything on your booking. I had a 3 day stay booked and asked to reduce to 2 as I had a family issue crop up. Fro t desk said NO. emailed the GM and, Reservations and neither had the curtesy to reply to me! A simple request that most large hotels would honour... Not apparently Euro stars who would only say check your booking conditions... Zero compassion!!!

Room tip: Double check your booking and think twice about booking with this chain. If you need to change you are stuck!!
Date of stay: May 2024
Trip type: Travelled on business
Thank Dave G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2024

“A spectacular hotel anchored in the port of Barcelona”, indeed.
A very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They were always greeting and smiling to us. The room service was amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to the tourists who want to go to Barcelona. Will be back to this place soon..!!!
From the moment we checked in until we checked out, the service was excellent. Carlos was the best !
We arrived much earlier and had to wait for a while so the room can be ready for check-in. We noticed the team at the reception were amazing with all the customers. Everyone was courteous, smiling to all customers - genuine smiles - eyes smiling too, a very friendly and welcoming energy. Carlos knew we wanted a room with view and a balcony and even we were keen for an upgrade, he literarily understood what we want and told us to wait so a room will be ready , he knew he is going to surprise us with the room 711 - An AMAZING space. We hope he get as much love as we felt when we entered that space. We hope Carlos and his team, his manager will receive this review with our special thanks.

To the cleaners : Bushra and the Room service staff : we are extending our thanks to them, too. We were completely impressed with their professionalism and customer service, Quick service & very trustworthy, also Impeccable Cleanliness.

We cannot wait to come back and we hope we can find Room 711 available again for us.

Room tip: if you want a tranquil space with beautiful views this is your hotel
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank corena a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2024

We are incomplete without giving an honest review with Eurostars Grand Marina. We had great experience in this hotel from the warmth welcome of the reception, the breakfast and the room service is fantastic!!!! We are so happy that Jaycelyn made an extra effort to bring a cake on my husband’s birthday with a candle lighted by her. She sings happy birthday without hesitation😊 made me and my husband felt so special. Thank so much! More power to the hotel!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip21684965200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024

Designer handbag and cash taken from the room! Not what you expect from a 5* hotel! Management didn’t seem bothered.
Hotel was clean. Dinner in the restaurant is recommended. Not too far from shops and restaurants. However make sure everything is locked away in the safe!

Date of stay: March 2024
Trip type: Travelled with family
Thank Michelle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

Absolutely awful experience at EuroStars Grand Marina. Had my passport stolen from my room! Reported it to the staff who didn't seem to care at all. Made me feel like this wasn't the first time it happened. If you're a traveller, especially with a foreign passport (like British), avoid this hotel at all costs. Their security seems nonexistent, and the staff is extremely unhelpful. Look elsewhere for your safety and peace of mind.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank UsmanK344
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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