On arrival I was impressed with the décor of the hotel and spacious room; also the staff member upon check in was great.
Unfortunately room 606 didn't live up to what I was hoping for:
Air conditioning did not work
Wifi did not work in room and generally was not strong and kept dropping out throughout the hotel
TV channels not all working
Shower flooded bathroom - water marks on floor to show this wasn't a one off
After complaining to the hotel at 9am on the first morning the maintenance man came up quickly to fix the air conditioning. I left for a day of exploring but when I returned the room was still hot even though the air conditioning was set to 10 degrees and high fan. Maintenance returned but seemed to think the system was fine, it clearly wasn't. I asked to speak to a Manager but was told there was none there. A big fan was then delivered to my room. I spoke to Secret Escapes who then spoke to the hotel and the Reservation Manager arrived and thankfully moved us to another room where the air conditioning was better, although not great.
All in all I was really disappointed as this hotel does have a lot going for it; the breakfast was great and the roof terrace bar was wonderful, location is also perfect. It does however seem there are maintenance issues and inconsistencies that need addressing.
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- Also Known As:
- Hotel h10 Montcada
- h10 Montcada Hotel Barcelona
- H10 Montcada Boutique Hotel Barcelona, Catalonia