My partner booked this hotel for two nights so we could chill out and relax for the end of our 7 day holiday. The hotel is set in the mountain range but it does have a shuttle bus service which needs to be booked in advance or you can get the metro and then a taxi or get the bus. It is slightly overpriced for drinks as there are no shops/ bars etc nearby (niche market). The room itself needed some tlc but it served its purpose and was very plesant. The bed was comfortable and a good view of the mountain. Temperature is cooler than in the city which was nice. Breakfast on the first morning was ordered and we waited, waited a bit longer. Alex (member of staff) was very apologetic, said the kitchen had made a mistake and are re-making it. Whilst waiting a very rude female kept hounding us saying the kitchen is closed despite what we were saying (she's the one who ticks off your room number, never smiled at us, just looked down her nose towards us). Only one breakfast came out so we shared it and left it at that. The rest of the staff were friendly, helpful and always smiling. We decided to have an evening meal there which came out quite quick but went cold very quickly due to the air conditioning being blasted towards the table - other guests had towels wrapped around them while others complained it was cold. The meal was nice even though cold. In the end I complained, Emile dealt with that complaint in a very professional manner (she's stunning so that helped) and had some drinks sent to the room, thank you Emile x. The next morning, oh yes, Miss Happy at the front of the restaurant area again ticking off your room number didn't acknowledge us but gave us a filthy look. Again the rest of the staff were very pleasant, happy, smiling and very attentive. Most of all the cooked breakfast came out and for two people. Overall it's a nice hotel in lovely settings but let down by one member of staff. And to that miserable female and I hope the management show you this;
My wife works in a hospital as a Physiotherapist and the pay isn't that good. I work with elderly and disabled people changing their homes around to make their lives a little more comfortable and again the pay isn't good. We are not rich but we work very hard to help others have a better life as best as we can for very little wages but we do this as we enjoy the low paid jobs to help others. So when we save up and go on holiday (which is once every three years) we want to enjoy that time together as we rarely see each other due to working over 12 hours a day each, 6 days a week. On the 7th day, my partner is busy writing patient notes whilst I'm busy writing reports for each elderly/ disabled person. Wether someone spends 200 euros a night or 600 euros a night, it's still a 5 star hotel and everyone there is a guest. And that guest contributes towards your wages. You madam spoilt the remaining time we had at the hotel so maybe a job change would suit you better than working in a 5 star hotel.
To Emile and the rest of the staff, thank you all very much for trying so hard to make up for the mistakes of one person who has let you all down very badly.
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- Also Known As:
- Gran Hotel Barcelona
- Gran Hotel La Florida Barcelona, Catalonia