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“Clean and in a good location, but ....”

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Continental Palacete
Ranked #319 of 519 Hotels in Barcelona
Reviewed 20 June 2013

Overall the hotel was okay. The rooms are very old and out-dated. The beds were very hard. The rooms were very small, and the chairs and storage "dressers" were plastic. (Chairs were covered.) Staying there reminded me of my grandmother's house when I was a child, even the smells. Many of the rooms face a wall, so there is no view. The rooms with a larger bed are two twin beds pushed together (not made together - still separate sheets and bedspreads.)

There is a 24-hour self-service food area, but what they have out there is very low-end. Yes, it is free, so you get what you pay for.

The positives: It was clean, the AC worked and was quiet and service was good.

Room Tip: Not sure of the price differences, but if you can get a room with a real view, maybe that would be b...
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  • Stayed: June 2013, travelled with friends
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1  Thank Renee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 29 June 2013

Dear Guest:

Thank you for taking the time to review our property.
We truly value the opinions of our customers and we regret that our hotel did not meet your entire expectations.

“Providing our guests with the best hospitality and service has always been our mission”. Unfortunately, sometimes it is not possible to satisfy every expectation.

As you may have noticed, we really enjoyed providing comfort, hospitality and good service to our guests, because we want all visitors feel at home among us.
If you come back to Barcelona, we would love the opportunity to make your stay much better as it was, so please ask for me.
We hope to see you again in the future and wish you the very best.

Always at your service,

Viviane

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162 - 168 of 492 reviews

Reviewed 3 June 2013

We would recommend this hotel to anyone, not only for its location downtown, but for the friendly staff, charming decor, the free buffet whenevery you need it and the whole welcoming atmosphere of such a quaint little hotel.

  • Stayed: May 2013, travelled as a couple
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1  Thank FlygirlPenticton_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest;

Thank you for your great appreciation of the hotel Continental Palacete.
It is always very pleasant to know that we are doing the things rights.

Thank you for providing us a breeze of fresh air to keep on going.
We look forward to serving you once again in the future and wish you a wonderful life.
Always at your service,

Viviane

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Reviewed 3 June 2013

Great location on quiet safe street. Vivine at the desk was amazing! Our room was quite small, but lovely and a good value. Beautiful hotel that makes you feel safe and well taken care of. Had great internet available to all.

  • Stayed: May 2013, travelled as a couple
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1  Thank sanloenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest;

There are words to express how grateful we feel for your so kind evaluation of the hotel Continental Palacete.
Receive our most sincere thanks and for making us be what we are.

We look forward to serving you once again in the future.

Always at your service,

Viviane

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Reviewed 30 May 2013

The hotel is in a very good location for tourists. It is central to many metro stops. The Hotel is located on Las Ramblas, but thankfully it is on the quiter section and 2 blocks from Catalyna plaza which is good as the plaza can get crowded and loud with demonstrations. We very much enjoyed the free buffett, coffee, and wine. It came in handy in the morning and after touring the day and wanting to come back for a relaxing refreshment.

  • Stayed: May 2013, travelled as a couple
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Thank alfalisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest;

We thank you for having given us the opportunity to be your host in this amazing city.
We thank you for taking part of your precious time to share your experience between us with the entire world.
Your reviews make us be conscious about the fact that we are achieving our goals: to bring happiness in traveler´s heart.

Thank you for sharing.

Always at your disposition,

Viviane

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Reviewed 30 May 2013

We loved this hotel. The location was perfect - close to the action but away from the noise. The room was adorable and comfortable. The buffet was wonderful. The beer was really nice after a day of walking, walking, walking. Eating in the Versailles room was a great way to start the day. The staff was friendly and helpful. I cannot say enough good things about this hotel.

  • Stayed: May 2013, travelled with friends
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest:

You are just Wow! Wonderful, full of generosity and kindness.
We thank you for all those reasons and for providing us such great feedback.
We will just continue to keep on bringing satisfaction to all the people who will decide to visit the hotel Continental Palacete during their stay in Barcelona.

Always at your service,

Viviane

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Reviewed 29 May 2013

Hotel Continental Palacete retains much of its grander days as a small palace or very grand mansion. Devore in breakfast room is very gilded and gracious. Rooms are floral and pink so may not appeal to everybody. DIY breakfast buffet offers wide selection though flimsy plastic cutlery and paper plates make some cutting/spreading difficult. Limited buffet available throughout the day for snacking at no extra cost. Hotel is very well situated for walking to major tourist attractions, high-end shopping, eating and drinking. Staff are very personable and helpful. Excellent value in a good neighbourhood. Only advice is - avoid room 133. It is small, has no bathroom vent and the "patio" is at the bottom, underneath others. We complained and were given another room facing Rambla. Much better.

Room Tip: Don't accept room 133. We were given 138 after complaining - it's larger but facing Rambla s...
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  • Stayed: May 2013, travelled as a couple
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1  Thank Noela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest:

We thank you for choosing the Continental Palacete for your last stay in Barcelona.

We are happy to see that our availability has permitted our team to upgrade your reservation into a “Superior category) and that you enjoyed your stay between us.

We would like to emphasize to point of your evaluation regarding our hotel.

First point:
We do share with you that the room 133 could be a bit small for those travelers who expect to have more than 12 square meter room size during their stay at our hotel.
We take this opportunity to explain that our hotel does offer two categories of rooms:
the Standard rooms which are all Interior rooms.
What make them different? Their sizes, their location and, the fact that although they all have a window or an internal door, they do not have street views.

The Superior rooms (3 categories between them: Sun-Sol, Tribune and, the room with the Versailles lounge) have all a street view and are all more spacious,(at least 14,5 square meters), reason why their prices have a slight increasing depending of the category you will choose.

Second point:
We do not share with you about the fact that the hotel offers a “Limited” buffet available throughout the day for snacking.
After reading your reviews, we tooked the time to make a recount of all products available on our buffet and surprisingly, thanks to you, we have discovered that there are over 100 different products (from the water, soft drinks, breads, pastries, selection of teas, coffee, sweet dishes, fruits, vegetables, ...)
Perhaps for that reason it should be mentioned here that we received the fifth award 2012 among (Tripadvisor) all hotels in the world that offer amazing amenities.
Dishes, cutlery and plastic cups, when you have a free buffet system 24 hours a day is a necessity for several reasons:
-to avoid to apply an increase to the price of the rooms, (inevitable if you have a cleaning team in charge 24 hours)
-to save energy (water, electricity), things that we avoid with the use of fully recyclable materials as it is a topical issue in any management system that has to adapt to climatic shifts of the moment.

We thank you once again for providing us this opportunity to introduce the different room´s types at the hotel Continental Palacete, and to clarify why we are so unique in many aspects.

We wish this information will help other travelers to make the correct choice when booking their room.

We thank you for your confidence.

Always at your service,

Viviane

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Reviewed 28 May 2013

You just can't beat the location, and the staff is wonderfully helpful. The layout is quirky, but that is part of its charm. I was traveling with a group of crafters, and we enjoyed the public spaces, including a commodious patio, because it gave us a space to gather, knit, and share our daily experiences. The buffet didn't look inviting, but it turned out to be more than adequate for breakfast, or a snack later in the day. And how generous to have espresso, juice, wine, beer and sodas available throughout the day.
The rooms are small, but no more so than many European hotels, and they were well maintained.

  • Stayed: April 2013, travelled with friends
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Thank mimih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this reviewResponded 14 June 2013

Dear Guest:

Thank you for sharing your experience with all of us.
We sincerely apologize that our 24 hours free snacking buffet did not meet your entire satisfaction as it is one of the best amenities we offer.
But we understand due to the fact that we are all so different culturally and personally talking, sometimes it is impossible, to meet all the expectations.

We are pleased to read that your whole stay was pleasant and we thank for your special mention of our staff and for the maintenance service.

Thank for your feedback that will help us to improve our service.

Always at your disposition,

Viviane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Continental Palacete

Address: Rambla de Catalunya, 30, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#147 Romantic Hotel in Barcelona
Price Range: £89 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Continental Palacete 3*
Number of rooms: 19
Official Description (provided by the hotel):
Boutique hotel. Best location in Barcelona on Rambla Catalunya. Rooms perfectly equipped. Very convenient 24h Free Buffet courtesy of the hotel, including soft drinks, internet and hight speed Wi-Fi access for free. ... more   less 
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Also Known As:
Continental Palacete Barcelona, Catalonia
Continental Palacete Hotel Barcelona
Hotel Continental Palacete

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