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“Hotel Continental Palacete Barcelona” 3 of 5 bubbles
Review of Continental Palacete

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Continental Palacete
Ranked #341 of 522 Hotels in Barcelona
Certificate of Excellence
Kilrea, null, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Hotel Continental Palacete Barcelona”
3 of 5 bubbles Reviewed 30 April 2014

We stayed here from 23 to 27 April 2014, a family of 4 ( 2 adults and 2 young children).
Peter from the hotel phoned a few days before our arrival to let us know that the room we had reserved through EasyJet / Booking.com was not available and offered us another room which was cheaper. We were happy enough with this and impressed that they rung us to let us know.

There is a small lift in the hotel, but for anyone who has difficulty walking, there are still a number of steps to negotiate with luggage to get to the lift.

Check-in was straightforward, Peter welcomed us and showed us to our room. As other reviewers have stated, the room is decorated in pink, the sets of drawers are plastic, and the only toiletry provided is a large tub of liquid soap. Room has TV, phone, microwave, fridge, air conditioning, automatic blind.

Location is good, a short walk to Plaza Catalunya. There is a taxi rank just across the road. The street was quiet at night so we were able to sleep.

There is a 24-hr buffet. Drinks on tap and a coffee/tea machine. Food was cereal, bread, fruit, ham, quiche, cheese, cooked chicken cubes, etc - suitable for snacks or lunch but not for dinner. As other reviews have stated, you use a plastic tray and cutlery, paper plates and disposable cups. You clear up after yourself and separate your waste into organic and non-organic bins.

At our first morning breakfast, my husband found a small live insect (looked like a fly) in his muesli. We thought this was a once-off. The next morning, he found more insects in his muesli, and one of our children found more insects in the pure orange juice. We notified the girl at reception, who apologized and asked for our room number so she could leave us a bottle of champagne as apology. We were not happy with this so next they offered to upgrade our room and put us into a suite. As we only had two more nights to stay, we did not think it was worthwhile relocating rooms, so we were finally told they would let us have one night's stay for free. The day before we left, I enquired as to what my bill would be for our stay. I explained that I felt we should have the two nights free as we had been unable to eat from the buffet since we found the insects. I asked to speak to the manager. To cut a long story short, Pilar the manager agreed to meet with us, making it clear that we were delaying her from a very important appointment. She did not take off her sunglasses the whole time she was talking at us. Firstly she said sorry that we had found the insects and that it had never happened before. She blamed the weather - the combination of the rain and the sun made the temperature just right for flies, and such things happened everywhere in every hotel. Then when I stated that finding flies in our food was an issue of lack of cleanliness and hygiene, she said that a member of staff, Mark, had made a mistake and hadn't done his job right, but he was only human and anybody could make mistakes and she couldn't toss him out the window for a mistake. I agreed that mistakes do happen, but I again stated that I felt we should have 2 nights free, since we had been unable to eat the buffet food. She would not negotiate and said we could leave and find somewhere else for our last night's stay. I said to her that the hotel markets itself as being unique for having the 24hr buffet which we could not use, and she stated that the room per night price was the same regardless of whether we ate any food or not. I said I would report the hotel for its lack of cleanliness and would report my experience on TripAdvisor. She said I could report it to whoever I liked, it didn't worry her. She refused to look at the photos I had taken of the insects in the food and drink, and said that we would never be welcome in her hotel again and we could not ever come back. She also said that if I posted a bad review on TripAdvisor she would be replying to it - so let's see what she has to say.

I would not stay here again.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Theresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Director General at Continental Palacete, responded to this review, 17 May 2014
Dear Theresa M,

As you, rightly said, mistakes do happen and we did our best to solve this issue immediately. We also tried to compensate you and your family but you did not consider our offer sufficient.

We solved the problem and checked that everything was working correctly. We want to make clear that it was an isolated incident and that our buffet is in perfect conditions of cleanliness and hygiene.

On the other hand, as we tried to explain you, there is no extra fee for our 24h buffet, which is a complementary service that we offered to all our guests. They are free to eat and drink whatever they choose. Tripadvisor awarded the hotel Continental Palacete with the 5th place among all the hotels in the world, which offers amazing amenities for free.

We did everything possible to offer you the best service our hotel gives. Once again, we are sorry not to have fulfilled your expectations.

We remain,

Yours faithfully,

JM Malagarriga
Director and owner of Hotel Continental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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440 reviews from our community

Traveller rating
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    25
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See reviews for
91
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
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kingswinford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

I would definitely recommend this hotel. It has lots of character. We stayed in the suite which had a sitting room and bed room. There was a fridge and microwave in the room. There is also a large sitting room for all guests. Both are ornately decorated with chandeliers. There is a 24 hour buffet with drinks and really nice fresh fruit and items for breakfast. The situation of the hotel is perfect. It is close to the metro underground which we found extremely easy to use. It is close to las ramblas but just far enough away to be out of the hustle and bustle. The staff are extremely friendly and very helpful. We will certainly be returning to this hotel in the future.

Room Tip: the suite was fantastic. I would recommend asking for a room with a balcony if you enjoy people watc...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chesterKingswinford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 30 May 2014
Dear guest;

It was a pleasure to have you here with us and we thank you for letting us know how great was your stay was between us!
It is also nice to read that you enjoyed the helpfulnes of our staff, our great 24 hours Free snacking buffet which is very important in our business and where we can make the difference!
We surely hope to welcome you again on your next visit to Barcelona.

Always at your service,

Viviane Komze and all the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

We stayed in that hotel for 2 nights. The hotel is very central but absolut quiet and secure. Lots of restaurants and shops beside, a few steps away from the Plaza Catalonia and a metro station. Our room was small but pretty and clean. You will get a fridge, microwave, cups and plates in the room. The hotels buffet bar was pretty poor but all food was fresh and eatable enough, but you never will starve and always will find something to eat (snack) though. Tea, coffee, beer and wine are ok and free. Stuff was very helpfull,friendly and efficient, room service every day.
We got a free bottle of shampagne from Tripadvisor and it was ice cold by the time we arrived :) so I would defo recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ajrushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 30 May 2014
Dear Guest,

thank you for taking the time and share your experience with us at the Continental Palacete hotel.
It is always very nice to read that guests enjoyed their stay with us and the friendliness of our staff.
It is good to know that you will surely visit us again on your next trip to Barcelona.

Always at your service,

Viviane Komze and all the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

We spent two night in this hotel at the start of April. It is located towards the top of La Ramblas so extremely central and close to the Metro.
The hotel itself is very clean and secure. Staff helpful and friendly. The room we stayed in (129) was small but more than adequate. It contained a fridge and microwave which would be extremely handy if not wanting to eat out. It faced into an alleyway with no real view but we knew this when we booked.

The buffet bar was fine for a small snack or breakfast but would not really be suitable for a “dinner”. However what food was there was fresh and tasty.
Unlimited free drinks which were fine but did not really take advantage as our time was short and we wanted to explore the area.

A decent hotel and I would return

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 30 May 2014
Dear Guest,

Thank you for choosing our Continental Palacete hotel and for taking the time to share your feedback.
We appreciate your comments regarding our staff, location and 24 hours free snacking buffet.
We look forward to welcoming you back in the very near future.

Always at your service,

Viviane Komze and all the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

With only 20 rooms it is not busy so we found it quiet which for us, was an unexpected bonus.
The style was palatial with beautiful decor, chandeliers, etc. We went for a superior room overlooking Rambla de Catalunya which was not noisy but gave us an interesting and relaxing view while we ate breakfast, supper or simply chilled out at our bedroom window.
The food was an all day cold buffet with fresh food and refreshments free.
As we intended dining out each day the buffet was ideal.
The location is two blocks North of Plaza de Catalunya which is the hub for the airport shuttle and the various tour buses. The South side of the Plaza de C. is Las Ramblas. Location excellent.
The staff were all very friendly, spoke perfect English and could not be more helpful.
You have probably guessed, we are going to stay there again.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 5 April 2014
Dear Guest,

We thank you very much for your nice opinion regarding your stay at our Hotel Continental Palacete. We are delighted to hear, that you enjoyed your stay and the services provided by our staff.

Looking forward to welcoming you back soon again.

Always at your service,

Viviane Komze and the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

What a find! Frequent traveler and to be so pleasantly surprised is a fast diminishing occurrence for us. We stayed for four nights and the food, rooms, fellow guests and above all staff made this a most memorable stay. Location and ice cold beer on tap were the icing on the cake. Will make this our first choice for any future stays in Barcelona.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 5 April 2014
Dear Guest,

Thank you for choosing our Hotel Continental Palacete during your recently stay in Barcelona. We are happy that you enjoyed your stay with us, Very special thanks for pointing out our free 24 hours snacking buffet with variety of foods and drinks.

Thank you also for mentioning our great customer service. Our team takes great pride in offering our guests inspiring stays.

We look forward to welcoming you back soon!

Always at your service,

Viviane Komze and all the staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnoustie, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Stayed here last month with 15 friends for the football. Very good hotel with very friendly staff. The location of the hotel is perfect as it is only a 5 min walk to the Ramblas.
Free 24 hour buffet went down well with our party as you can just help yourself when you want.
Rooms nice and clean.
We would definitely stay here again.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMMV, Public Relations Manager at Continental Palacete, responded to this review, 5 April 2014
Dear Guest,

Thank you for taking the time to post your feedback after your stay at our Hotel Continental Palacete. We are happy to hear that you appreciated your stay, especially our 24 hours free snacking buffet and also our staff treatment.

Thank you again for keeping us on mind for your next visit in our Barcelona

Always at your service,

Viviane Komze and the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Continental Palacete

Property: Continental Palacete
Address: Rambla de Catalunya, 30, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#147 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Continental Palacete 3*
Number of rooms: 19
Official Description (provided by the hotel):
Small hotel. Best location in Barcelona on las Ramblas. Rooms perfectly equipped. All day buffet, soft drinks, internet and wi-fi access for free. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, LoveHolidays, Travel Republic (UK), Booking.com, Priceline, ACCOR and Agoda so you can book your Continental Palacete reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Continental Palacete Barcelona, Catalonia
Continental Palacete Hotel Barcelona
Hotel Continental Palacete

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