We used this hotel a few years ago as we liked the terrace rooms on the top floor. We booked the same again but were not told about building work to make a swimming pool on the roof. This meant that from 08:00 to 18:00 the rooms were subject from drilling through brick walls and some demolition. This was 3m. from our room. OK, it ends at 18:00 but BCN is a big city and sometimes you need a rest in the afternoons. Staff were not disinterested and Duty Manager hid in his office (wimp!). No refund offered - rooms are already about €150 per night, so not cheap. We were offered another room - 4 rooms from where we were, pointless. Staff do not seem to have any empowerment, therefore, can only smile and apologise! Simply we should have been e-mailed to mention the building work - very bad behaviour. Good points? decent breakfast, most staff ok except housekeeping. Room uncleaned until 16:00 until we contacted reception. This could be a good hotel but not at present. It's a dishonest mess. We left a day early to a much better hotel. Not a penny discount for our problems. Hit them where it hurts - do not book.
- Official Description (provided by the hotel):
- Catalonia Eixample1864 is located in the heart of Barcelona, close to Passeig de Gracia and only a few minutes away from Plaza Catalunya and the city's old quarter. The hotel is situated in one of the first residential buildings built in Barcelona's Eixample district by Catalan architect Josep Cerda. Built in 1864 in an eclectic style of classical inspiration, it has been classified as a historic monument. The hotel is furnished in a modern and elegant style. ... more less
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- Also Known As:
- Catalonia Berna Barcelona
- Hotel Catalonia Berna
- Catalonia Eixample 1864 Barcelona