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“Falsely advertised”
Review of Hotel HCC Regente

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Hotel HCC Regente
Ranked #251 of 513 Hotels in Barcelona
Leamington Spa, United Kingdom
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Falsely advertised”
Reviewed 7 July 2014

After searching for a single night stay for a family of 3, I was offered a room in this hotel. The description stated that each room had a double + single, or three single beds, which was fine with us, in both cases. However, upon receiving the confirmation, I was mailed by the hotel, and told I had to pay an additional €65 for our child (9 years). That would have increased the price to over €200, which is ridiculous for this hotel.
I never leave my money in the places that try to rip off travellers, even if that's happened to someone else. Stay away!

Stayed July 2014, travelled with family
Helpful?
Thank ddt007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
076, Gerente at Hotel HCC Regente, responded to this review, 21 July 2014
Google Translation
Apreciado Cliente,

En primer lugar, lamento que se haya llevado esta mala impresion de nuestro establecimiento. Me gustaria poder saber exactamente cual fué su reserva y sus fechas de estancia para poder averiguar que es lo que ha pasado realmente y a que se debe este malentendido Con los datos que tengo me es imposible saber cual fué su reserva.
En nuestra web , tenemos especificados cuales son nuestros tipos de habitación así como nuestros precios, y de esta misma forma, esta misma información es la que ofrecemos cuando contactan con nosotros en el hotel.
Desconozco si quizás realizó su reserva a traves de un intermediario y no se interpretó realmente cuales eran sus necesidades de reserva y quizás de ahi venga esta diferencia.
Me gustaria que pudiera contactar conmigo para poder estudiar la incidencia y explicarle personalmente esta discrepáncia..
Animamos siempre a nuestros clientes a que nos informen sobre los inconvenientes que puedan tener , para solucionarlos durante su estancia y así hacerla más placentera.
Atentamente
Silvia Armengol-Directora Hcc Regente.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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Scotland
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 July 2014 via mobile

We spent 4 nights there with 2 rooms for my husband and I and two grown up sons and upgraded one to superior. The benefit of this being a window to the street and slightly bigger so in retrospect probably wouldn't bother again. The staff at reception were very friendly however the hotel is generally lacking in social space. That's not a problem as you have many bars and restaurants nearby. Rooms were clean and air con perfect. The rooftop bar was slightly disappointing as a bit tired looking but the view is tremendous. Only complaint to make really was the breakfast which was included in our package. Although there was lots to eat it was of very low quality. Why in a country with an abundance of fresh fruit they served tinned peaches and pineapples? The pastries were obviously cheap multi packs and not cooked fresh. We tried the hot food but that was horrible with what looked like a tinned hot dog being served as a sausage!! We decided to walk 2 blocks to Taller Tapas and got a delicious cooked breakfast for 5 euros and coffee for 1 euro. The location near to Paseig de Gracia is fantastic and we took the Metro from there to all over the city. Thanks to reception staff they printed off our online booking for Sagrada Familia which I would recommend to beat the queues.

Stayed July 2014
Helpful?
1 Thank ScotlandNetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
076, Gerente at Hotel HCC Regente, responded to this review, 17 July 2014
Google Translation
Apreciado Cliente ,


De entrada quiero agradecerle todos y cada uno de sus comentarios y me alegro que su estancia en nuestro hotel haya sido de su agrado.

Tomo nota al respecto del comentario sobre el producto del desayuno y lamento no haber satisfecho sus espectativas al respecto, trabajaremos al respecto.
Con respecto al comentario de la fruta, en el buffet disponemos de fruta fresca diariamente que vamos variando a lo largo del servicio de desayuno. A la vez ponemos tambien fruta en almibar , ya que algunos de nuestros clientes así la prefieren tambien.

No quiero despedirme de usted sin donarle una vez más las gracias por sus comentarios y deseo que nos podamos ver

Muchas gracias.

Silvia Armengol-Directora Hcc Regente.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 July 2014

Three nights spent at the HCC Regente Hotel in Barcelona.
Very welcoming and helpful staff, very comfortable rooms and beds , with rooms being nicely decorated. Ideally located for visiting all the sights of Barcelona.
Breakfast seemed expensive so declined and found an excellent cafe just north of the Hotel called Pasteleria Mauri for an excellent breakfast at a quarter of the cost that the hotel charged.
Being English, coffee and tea in the room would have been nice, but not the end of the world. Checking out was a bit shambolic due to a food purchase being added to our bill by mistake and a rather over zealous member of staff on reception not believing us.
That aside a really good hotel for the cost and would not hesitate to recommend it for a weekend break.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ade3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
College Station, Texas
Level 6 Contributor
159 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 22 June 2014 via mobile

Pros - Clean room, excellent breakfast, fantastic location. Be sure you giro the roof to see the view.
Cons - Tiny room, no view, thin walls.
I don't require luxury while traveling, since I'm rarely in the room, so yes this ace served it's purpose. That said, nothing about it impressed me enough to want to stay their again. There are a lot of options in Barcelona.

Stayed October 2013, travelled on business
Helpful?
Thank AccidentalTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2014

Great location, 5 minutes walk to Pasig de Gracia shops and restaurants ,metro and Gaudi buildings - Casa Mila and Casa Batllo. Small , but very comfortable room. Excellent stuff . I would definitely stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dshulmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glastonbury, United Kingdom
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

Lovely hotel, staff were excellent and very helpful, most spoke excellent English. Breakfasts very good. The room was spacious and clean, we had a standard room which was more than adequate as we were out most of the time so why pay more for a view? The views from the roof terrace are stunning. The location is ideal for visiting the main places of interest on foot and for the nearby shops. Lots of acceptable places to eat Tapas alfresco within yards of the Hotel and a lovely ice cream shop within a few minutes walk.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Coneyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2014

We had three delightful nights at this hotel. The position was perfect for dining alfresco and for people watching. It was just a short block away from where the tourist buses (hop on hop off) departed. It was also a short walk to Julia Travel, another City Tour Centre. All very convenient - nice shops and bakeries nearby. The room was quiet and comfortable, staff friendly and tolerant despite a few language problems. Breakfast was included.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel HCC Regente

Property: Hotel HCC Regente
Address: Rambla de Catalunya 76, 08008 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#161 Luxury Hotel in Barcelona
#180 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel HCC Regente 4*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel occupies a modernist building constructed in 1913 and given the name "Casa Evarist Juncosa". The building retains its original facade and modernist elements, which include the colourful glass and the wrought iron work. Hotel HCC Regente completely renovated in 2012, is located on one of the main streets in the city centre, Rambla Catalunya, in Barcelona's historical, business and shopping area. ... more   less 
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Also Known As:
Hcc Regente Barcelona
Hcc Regente Hotel
Hotel HCC Regente Barcelona, Catalonia

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