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“Great place shame about the staff”

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Hotel Neri Relais & Chateaux
Ranked #29 of 521 Hotels in Barcelona
Certificate of Excellence
UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place shame about the staff”
3 of 5 bubbles Reviewed 16 April 2007

We spent three nights there in April. The hotel location and rooms are great, but the staff attitudes let the hotel down. I've been lucky enough to stay in some great hotels over the years, and they've all had the same thing, great staff! Not something that I would say about the Neri, although there were some exceptions. Breakfast service was offhand to say the least, a second cup of coffee was a bit of an effort for our waitress. Roof terrace is lovely, rooms and bathrooms are great, our room service dinner was expensive and very poor. Some great restaurants around, try Pla, fabulous setting, food and staff! The Neri could take some lessons

  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Madmax1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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764 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
france
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 March 2007

Having read the reviews on trip advisor we decided to treat ourselves to a special hotel. Given the price we were paying (even booking last minute) we had high expectations of the Neri.
The hotels location is excellent although we do agree with other reviewers it is a little hard to find. Although the building is architecturally very interesting the interior is somewhat lacking. We found the reception staff to be aloof and uninterested.
Our room was okay but nothing special. Some of the furniture even looked like it had been knocked together at ikea! On a plus point the bed was huge and very comfy.
The bathroom was on the small side and for the price and style of hotel we would have expected a walk in shower - not a badly designed shower over a spongy bath that leaked onto the floor.
As advertised in the room we decided to have a drink on the roof terrace. Orders had to be placed by telephone, there was no menu and the staff taking the call were very unhelpful. The waitress who brought the drinks up was very unfriendly as if she resented having to bring drinks to the fourth floor!
The electricity kept going off in our room and we had to ring reception to have it switched back on. When we mentioned this again on check out the receptionist said "oh" and continued with her paper work.
We did not eat in the restaurant or have breakfast at the hotel
( 25 - 84 euros per person !)
The hotel is just "okay". We do not feel it is anything special and definitely not worth the money they are charging. Maybe six years ago it was seen as something different in Barcelona but other hotels have caught up and over taken the Neri. It is tired and over priced. Friends we were with stayed at the Camper which seemed much better value all round.

  • Liked — the bed
  • Disliked — the staff
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank frenchwinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 bubbles Reviewed 23 November 2006

Like many other hotels in Spain, this hotel was accommodated in an old building. It was a lovely small hotel. We stayed three nights there, two nights in a junior suite and one night in a standard room. Originally we planned to stay all the three nights in the junior suite but it was already full for the final night when I made the reservation (almost one month ahead already). So, make the reservation earlier.

Location
The hotel was situated in the heart of the Barri Gotic. Very close to the plaza (within 2 mins walk) where the Correfoc and the Castellers show were during the biannual festival. The hotel was not located right on the major road, not easy to find. Ask the hotel to pick you up at the plaza or the metro station.

Room
Both the standar room and the junior suite were fantastic. Tastefully appointed, plasma TV, beautiful and good quality toiletries, mood lighting...... All made you feel being pampered. I really liked the room and the bathroom. It was not difficult to note that they used high quality materials / accessories to decorate the room. Worth the little extra for the junior suite. If you can't book a suite, a standard room is still good enough.

Service
Warm and friendly. We were taken care of all the time by the staff. They offered a welcome drink made from rose petals, it was romatic but tasted a bit strange (like drinking liquid soap). Nothing was too much trouble. Similing face on every staff.

Food
We tried a breakfast there. Lots of food and presented in a special way. Not good value but worth a try. It was a playful experience.

Facilities
This was the weakest aspect of the hotel if you compared it with big five star hotels. There was a small library on the G/F and bikes for rental.

I like this hotel very much. It was my favorite in my whole journey in Spain. It was a lovely and stylish boutique hotel embraced with culture and history.

  • Liked — Everything
  • Disliked — Nothing
  • Tips/Secrets — Book earlier. This may not be the best in Barcelona but you should not go wrong with this hotel.
  • Stayed October 2004, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank dimsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmira, New York
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 28 October 2006

Ultra modern juxtaposed with the 18th century made this hotel unique and memorable. The location is fabulous, the staff helpful and friendly. Language is a non issue. Our room was starkly elegant with neutral grays and browns accented by sharp colors in the painting, which hung over the bed. A dimmer switch controls ambient lighting. The bath was stunning and had all the toiletries anyone could need, including a sample of Armani perfume. Internet access is “on the house”. Simply ask for a cable.

To avoid the hassle of schlepping luggage through the cobbled streets of Barri Gothic, ask the hotel to arrange transportation. As a rule cabs are not allowed on the pedestrian streets of the old city. To break the traffic rules, the cab drivers will add 30-40 Euro to the fare. We felt the convenience well worth it.

Although we did not partake in the hotel’s evening dinner, we did indulge in the breakfast on our final morning. They call it a personal buffet. We sat down in the restaurant and waited several minutes. Never saying a word or acknowledging our presence, the waitress brought out a Japaneese style tray filled with food. Expensive, unique and filling, it consisted of freshly squeezed Valencia orange juice, assorted hams, fresh fruits (some of which I had never before seen), coffee, cereals and pastries.

  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank PrivyChamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herne Bay, United Kingdom
Level Contributor
193 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 bubbles Reviewed 9 October 2006

We stayed here for two nights during a 9 day journey from England through France to a villa in Spain and this hotel was the most luxurious of all. The only downside was that we arrived by car and as the hotel is in a pedestrianised area almost next to the old Cathederal in the Barri Gotic, we had to park in the public carpark in Placa D'Antoni Maura and haul or luggage to the hotel. It was worth it!
The hotel is housed in an historic building but is sympathetically modernised to a wonderful degree. The bedrooms are very well equipped, elegantly decorated and artistically lit. Our well proportioned bathroom had rough granite tiling, a good bath and shower, a heated mirror to prevent misting and excellent lighting.
We did not eat in the restaurant in the evenings as we were with vegetarian friends and the menu didn't appear very veggie friendly but the breakfasts were outstanding. There were excellent choices for all including a tray of fresh fruits, breads, yoghurt, meusli, cheese and hams and the additional option to order eggs of any description plus bacon and sausage. A breakfast here can truly last all day!
If we go back to Barcelona (and it is always worth an additional visit) we will definitely stay here.

Stayed September 2006
Helpful?
10 Thank Le_Dap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 3 October 2006

This was our second stay in Barcelona and the fact that we enjoyed it so much more this time was largely due to this hotel. It is in a superb location, the suite was fabulous and the service and food first rate. The hotel has a very chilled atmosphere balanced with impeccable facilities and staff. The decor is gorgeous and the fact that there are only 22 rooms makes for an intimate and relaxing experience. We can't wait to return.

  • Liked — The decor and atmosphere
  • Disliked — Having to leave
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank funkdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 September 2006

Hotel Neri is gorgeous! It's tucked away in the gothic quarter and is an oasis of luxurious calm. This is the perfect hotel for a romantic stay in a fantastic city. The location is superb.
Have dinner in the hotel restaurant at least once, the food is delicious. The breakfasts are amazing, try the french toast.
I loved everything about the hotel!

  • Stayed May 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank JennyPearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Neri Relais & Chateaux

Property: Hotel Neri Relais & Chateaux
Address: Sant Sever, 5, 08026 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Barrio Gotico (Barri Gotic)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Barcelona
#26 Romantic Hotel in Barcelona
#27 Luxury Hotel in Barcelona
#58 Business Hotel in Barcelona
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Neri Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
This chic and exclusive hotel, located in the heart of the old Jewish quarter, Hotel Neri Relais & Chateaux is set in two historical and aristocratic houses, being one of them a medieval palace from the XII century. The building's original period charm has been preserved and enhanced by the hotel's sophisticated interior design. Its design blends with relaxing music and sensual aromas to create a unique setting in this ancient area of central Barcelona. Set right beside the city's Cathedral, the Hotel Neri Relais & Chateaux lies just a short distance from the bustling Las Ramblas, la Boqueria market, the Picasso museum, ... Is the perfect place to discover Barcelona. The hotel has 22 rooms and suites, some decorated with murals on gold and silver, others with balconies or terraces, each room has its own particular charm, although all come equipped with: free Wi-Fi, kettle and herbals teas, a selection of bed linen and pillows, flat screen TV, DVD and movie directory, Bluetooth loud speaker, minibar, safe deposit box, 24hrs Room Service, laundry service, shoe polish. Bathrooms are finished in quartzite - a stone known for its beneficial health properties- and offer eco-friendly Korres amenities, a bathrobe, slippers and hair dryer. Neri Restaurant brings together tradition and modernity in an intimate, noble and welcoming atmosphere exuding harmony, romanticism and magic. A medieval stone wall with two great arches brings us flavors of the 12th century. Its Mediterranean creative menu is designed four times a year adapting to seasonal products. Next to the restaurant, is located the Lounge Bar, right behind the wall arches from 12th century, where guests - in-house or from outside - may enjoy a coffee, cocktails from over the world, cheeses or other aperitifs and snacks. When the good weather comes, the Lounge Bar opens its terrace in the historical Sant Felip Neri square to enjoy tapas or the restaurant menu from midday to the fresh summer nights. At the rooftop of the hotel, you will find Roba Estesa: a peaceful and hidden place in the gothic quarter, open to everyone to delight cocktails and tapas and shelter from the city noises and enjoy Barcelona's roofs. ... more   less 
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Also Known As:
Hotel Neri Barcelona
Hotel Neri Relais & Chateaux Barcelona, Catalonia

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