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“Indifferent staff”

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Hotel Gran Derby Suites
Ranked #137 of 521 Hotels in Barcelona
Certificate of Excellence
London
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Indifferent staff”
Reviewed 9 March 2014

The room had a bedroom, bathroom (nice toiletries) and a small sitting room with a sofa (but no desk to work). I loved the artwork.

The wifi wasn't working so I called reception who said someone would be right up. Half an hour later someone came - he was rude and snappy telling me that I had to connect to the wifi and also type in a web address in order to make it work. I told that I had done that and he said it was obviously my laptop. I pointed it out that neither of my phones or my iPad would connect. The wifi issue was not resolved for the 5 days I was there so I used an alternative.

The room was swelteringly hot - the aircon provided either warm air or extremely hot air no matter what temperature it was set at so I had to turn it off all together.

Breakfast is a cold buffet - apparently there are hot options but there was no one to ask or take an order. The waitress seemed to hide in the small kitchen off to the side. Everyday she would pop her head around the door and say 'coffee? and I would get one cup of (good) coffee. By day four the breakfast room had closed. The receptionist simply pointed to a sign by the lift which advised guests to go to the hotel over the road. Service there was worse - they just wanted to know my room number but I wasn't shown to a table and couldn't get a cup of coffee at all.

I ordered room service from the limited menu. I asked if I could get fries on the side. What arrived was a burger in an under-cooked bun with a handful of crisps.

I gave up greeting the reception staff as I got no response. My colleagues staying said they found the hotel noisy. I didn't until the last night when there was what sounded like someone on a swing outside my window.

On my last morning I found that the gold airline tags had disappeared from my suitcase and briefcase. I can't say it was hotel staff but I have no explanation for where they went.

The hotel could be lovely but the impression I got was that the staff were trying to avoid their guests - they made no effort at all. A real shame.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waynecom7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 11 March 2014
Dear Sir,

First of all we would like to thank you for the time you spent posting your detailed review at Trip Advisor. Knowing what our guests think of our facilities and service is the best tool we have in order to improve our performance.

We would also like to thank you for your nice words about our facilities and our artwork. The owners of our company love art and design that’s why they make a big effort to build exclusive hotels with beautifully decorated rooms.

We are very sorry to read that your stay has not completely been satisfactory. It’s really unpleasant to know that, a distinguished guest like you, tells us that he’s not happy with our service; especially when we consider that our highest strength in customer’s reviews (at Trip Advisor i.e.) is, precisely, our service.

We hope you can give us the chance to welcome you again soon in order to be able to change your perception of our hotel and let this bad experience as an exception of a long list of pleasant stays.

Best regards,
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471 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2014 via mobile

My partner and I have returned from the Gran Derby earlier today. We stayed for one night but wished it was longer. Having never visited Barcelona before, we were unsure what to expect but from the moment we arrived in Barcelona we were treated to some of the best hospitality that we have ever experienced. The staff of the Gran Derby were friendly, courteous and helpful. As I already mentioned it was our first visit and we didn't know what to do first. The staff were extremely knowledgeable of the area and very quickly showed us how to navigate such a massive city with ease. Only being in Barcelona for only a short time with the expert support of the staff we were able to maximise the amount we managed to cram in to the break.
We stayed in a twin room that more than met our needs. We entered into a spacious room with a sofa, a table with two chairs, mini bar and large TV. This room led on to a small terrace with nice greenery around it. Also in the corner of the room was a set of stairs that led up to the bedroom, shower area, sink and toilet. The only way to describe the room was amazing.
Both me and my partner would like to say a special thank you to Andreaus (hope we spelt it right) who welcomed us to the hotel.Although not born in Barcelona, he is an asset to both the Gran Derby and Barcelona giving an excellent first impression to two first visitors of the city.
We both intend to revisit the city with our young daughter in the near future so she can experience the same.
Thank you to all the staff for making my 40th birthday break a special one without realising.
Many thanks
Andy Ireland and Nicky Armstrong

Stayed March 2014, travelled as a couple
Helpful?
Thank Andrew I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Relaciones con Clientes at Hotel Gran Derby Suites, responded to this review, 11 March 2014
Dear guest,

First of all we would like to thank you for such a generous review of both: our facilities and, specially, about our staff.

I remember you both from your recent visit; you told me you would remember my name because we are namesake. It’s nice to hear that you had a lovely time at Gran Derby, we didn't know you were celebrating such a special occasion, otherwise we would have helped you with a bottle of cava.

We would feel really honoured if you choose us again for your following visits to Barcelona.

Best wishes and regards,

Andrés
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Beit She'an, Israel
Level Contributor
111 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 20 January 2014

I arrived at the Hotel by taxi directly from Sans central train station. It was about a 5 minute drive from there
The Hotel is not right in the middle of downtown, but still, pretty convenient for going anywhere. The 59 day bus/N12 night bus stops around the corner, and takes about 10 minutes to get to Ramblas. It is a 10 minute walk to get to the nearest Metro station or 5 minutes to the Tram.
The person at the counter in reception spoke good English and I had the keycard to my room within a couple of minutes of arriving. He also pulled out a map of the city, put an X where the Hotel was and told me where to go for different things.
The room was large. I had actually ordered a Duplex room, but to be honest, the room was large enough that I did not go back down to reception and complain. There was an adequate sized very modern bathroom with marble flooring, a toilet and bath/shower. There were loads of “freebies” included a small shampoo, conditioner, shower gel and body lotion set. There were a couple of bars of soap and a little set of bath salts. There was also a little box with things in ( ear cleaners, Shoe polisher, nail file etc. Towels were plentiful and of good quality. There were also 2 high quality Bath robes with Gran Derby logo.
The Wardrobe was large and had a safe in it. There were complimentary slippers( with Logo) on top of the safe.
In the main room there was an average sized double, a medium desk, a unit that contained a 32” flat screen LCD TV and a fully stocked minibar. The TV mainly had Spanish stuff on it, but there were a couple of English language channels. Picture quality was pretty poor. The weather was such that I did not touch the thermostat for either heating or cooling so I do not know how well the A\C works. There was a Large 3 seater leather sofa and a small table next to it. There was a large freestanding lamp( and in general, there were lots of lights around the room/entrance/bathroom.)
The Windows were pretty new the road was directly below me (I was on the 2nd floor). The Hotel is about 50 meters away from a pretty major junction and another 50 meters away from a large and busy street of central Barcelona. I did hear quite a lot of road noise. The Curtains were quite new and there were good quality nets behind them.
The bed/pillows were pretty good (comfort). Room noise at night was noticeable (both from the road/other rooms in the hotel). At 2330 on Thursday night, there was still noise from the restaurant 3 doors away from the hotel (people eating and laughing at an outdoor table).
There were no cracks on the walls. The room was spotless and the floor was well kept Parquet.
Wifi was OK….a bit of a pain to connect up to and not very fast. Passable, but nothing better. The cable that I bought and tested did not work suggesting that there was only wifi and no direct wired internet in this Hotel.
I went round the corner on the first night to the Supermarket (1 minute walk away) and bought all the food that I needed (as I often do). I did not go for breakfast on the any of the mornings, so I cannot comment on what it was like.
It was a 10 minute walk from here to The Chabad Synagogue (and I understand that it is about 15 minutes to the main Synagogue). For Orthodox Jews…the place is pretty Sabbath friendly, with the lobby staff knowing what to do with regards to opening doors etc.
Price was Ok, and this is a pretty well situated Hotel in the middle of a major European City.

¬Summary
A modern, 4 star Hotel in a convenient position in the middle of Barcelona. Not bad at all. I would probably stay there again if in Barcelona.

Room Tip: Maybe the back room is a little less noisy than being on the road
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BJREisman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 23 January 2014
Dear guest,

First of all we would like to thank you very much for such a detailed review; knowing what our guests think about our service and facilities is our best tool to improve in any possible way. We would also like to thank you for your nice word about our personnel and service.

In a part of your kind review, you mentioned that you have had booked a Standard Duplex room and you finally stayed in a second floor room; in your case, we gave you a free upgrading to a larger Junior Suite which you described so positively.

It is really rewarding to read that your overall opinion is highly positive and you would come back when you come back to our beautiful city.

We are looking forward to welcome you soon.

Best regards,

Carlos Ariza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 December 2013

I stayed with my son and a friend. We had a regular suite which had a living room, 2 shower rooms and two bedrooms spread over two floors. better than you would get in most hotels and for the money in a city like Barcelona it is great value. The main hotel is across the road where most of the services are but the staff in the suites hotel are lovely. Highly recommended. Barcelona is easy to get round. Although it is quite a distance (25 minute walk) from Las Ramblas this is a nice area with good bars and restaurants if you don't want to go far at night..

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Turntheheatdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 21 December 2013
Dear Sir,

Thank you very much for choosing our hotel while visiting Barcelona and for writing this wonderful review.
We are glad that we could meet up with your expectations and we are looking forward to welcoming you again.

Best regards and Happy Holidays,
Carlos Ariza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2013

The first thing I want to mention is the friendliness of the staff, reception, breakfast and house keeping. Everyone greeted you with a warm smile which is unfortunately very rare. We stayed in a Luxury room, very good size, fresh, modern, clean. Location is good, 25 minutes walking distance to the center, or 10 minutes with taxi which costs nothing. Will come back for sure! Thank you!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennipms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 21 December 2013
Dear guest,

Thank you for choosing our hotel while visiting Barcelona and for taking the time to write this lovely comment. Your opinion is very important for us and we are glad that you enjoyed your stay.

We are looking forward to welcoming you next time and personally thank you for this review.

Best regards,
Carlos Ariza
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 November 2013

My wife and I just spent 4 days & nights in Room 542 at the Gran Derby, Carrer Loreto 28 BCN. Great location just below The Diagonal and superb bus connections. The hotel is not far from Estancia Sants and therefrom direct train to BCN airport. The room was excellent with all attendant amenities. The bathroom was nicely laid out with a window to the main room (hence nice for the voyeurs amongst us! The room layout and facilities were expertly and well designed. The small lacunes included Internet broadband that could be "boosted" and the absence of a bottle opener as associated critical equipment for the mini bar. No complaints really and would readily recommend the hotel and stay there again ourselves! No need though given that we are moving into a flat nearyby Bert de Boer London NW8

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BlackBart2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 21 December 2013
Dear guest,

Firstly, thank you for staying with us and secondly, for taking the time to write this nice comment. Your opinion is very important for our hotel and we will take into consideration your advice.
Hope to see you in the neighbourhood.

Best regards,
Carlos Ariza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 23 November 2013

I'm rating Very Good because Average would be quite unfair. The room was indeed very nice, clean, stylish, clean and comfortable, with a great bathroom, except that on the first floor with a small window overlooking a dark inner courtyard, I felt like being in a cave rather that a sunny day in Barcelona. As the colors and materials are dark (slate, dark wood, dark fabrics), the room, though spacious, ended up quite depressing. Breakfast room is also in the basement, with no window, but breakfast was good, well presented with a lot of choice. The staff was helpful and offered to change my room for the last night. Other concerns is the heating system ( not possible to adjust room temperature in the room and it was over heated) and the very bad free internet access: it looks like it's intentionally bad so you get the paying premium service.

Room Tip: Ask for a room with daylight: higher floor, outside view.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director de Recepción at Hotel Gran Derby Suites, responded to this review, 26 November 2013
Google Translation
Cher client,

Merci beaucoup pour vos commentaires.


Sans aucun doute, notre facteur de différenciation est notre personnel qui se concentre sur le client.

En espérant vous accueillir de nouveau très prochainement sur votre visite à Barcelone.

Cordialment

Carlos Ariza
Front Desk Manager
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Additional Information about Hotel Gran Derby Suites

Property: Hotel Gran Derby Suites
Address: Loreto, 28, 08029 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#39 Family Hotel in Barcelona
#59 Business Hotel in Barcelona
#91 Romantic Hotel in Barcelona
#100 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Gran Derby Suites 4*
Number of rooms: 41
Official Description (provided by the hotel):
A four-star (luxe) hotel located next to Barcelona's Avinguda Diagonal, one of Barcelona's commercial and business districts, and just a 20-minute walk from Passeig de Gràcia and the city centre.Located in a building with an English-style façade is a cosy boutique hotel with 43 guest rooms on an almost completely pedestrian street.Because of the peace and tranquillity of its location, its connection with the rest of the city and the internal distribution of its guest rooms, the Hotel Gran Derby is one of the best options for accommodation in Barcelona, whether you are travelling for business or pleasure.Services43 guest rooms: Standard rooms, Junior Suite Duplex and DeluxeEpsom Scotch BarEpsom Restaurant for groupsThe Times coffee shopBreakfast buffetRoom serviceWi-Fi in all areasGran Derby function room and the terrace-swimming pool area for eventsGym and saunaOutdoor swimming pool and solariumLaundry and ironing serviceParkingSmall dogs allowed ... more   less 
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Also Known As:
Gran Derby Hotel
Gran Derby Barcelona
Hotel Gran Derby Suites Barcelona, Catalonia

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