The room had a bedroom, bathroom (nice toiletries) and a small sitting room with a sofa (but no desk to work). I loved the artwork.
The wifi wasn't working so I called reception who said someone would be right up. Half an hour later someone came - he was rude and snappy telling me that I had to connect to the wifi and also type in a web address in order to make it work. I told that I had done that and he said it was obviously my laptop. I pointed it out that neither of my phones or my iPad would connect. The wifi issue was not resolved for the 5 days I was there so I used an alternative.
The room was swelteringly hot - the aircon provided either warm air or extremely hot air no matter what temperature it was set at so I had to turn it off all together.
Breakfast is a cold buffet - apparently there are hot options but there was no one to ask or take an order. The waitress seemed to hide in the small kitchen off to the side. Everyday she would pop her head around the door and say 'coffee? and I would get one cup of (good) coffee. By day four the breakfast room had closed. The receptionist simply pointed to a sign by the lift which advised guests to go to the hotel over the road. Service there was worse - they just wanted to know my room number but I wasn't shown to a table and couldn't get a cup of coffee at all.
I ordered room service from the limited menu. I asked if I could get fries on the side. What arrived was a burger in an under-cooked bun with a handful of crisps.
I gave up greeting the reception staff as I got no response. My colleagues staying said they found the hotel noisy. I didn't until the last night when there was what sounded like someone on a swing outside my window.
On my last morning I found that the gold airline tags had disappeared from my suitcase and briefcase. I can't say it was hotel staff but I have no explanation for where they went.
The hotel could be lovely but the impression I got was that the staff were trying to avoid their guests - they made no effort at all. A real shame.
- Official Description (provided by the hotel):
- A four-star (luxe) hotel located next to Barcelona's Avinguda Diagonal, one of Barcelona's commercial and business districts, and just a 20-minute walk from Passeig de Gràcia and the city centre.Located in a building with an English-style façade is a cosy boutique hotel with 43 guest rooms on an almost completely pedestrian street.Because of the peace and tranquillity of its location, its connection with the rest of the city and the internal distribution of its guest rooms, the Hotel Gran Derby is one of the best options for accommodation in Barcelona, whether you are travelling for business or pleasure.Services43 guest rooms: Standard rooms, Junior Suite Duplex and DeluxeEpsom Scotch BarEpsom Restaurant for groupsThe Times coffee shopBreakfast buffetRoom serviceWi-Fi in all areasGran Derby function room and the terrace-swimming pool area for eventsGym and saunaOutdoor swimming pool and solariumLaundry and ironing serviceParkingSmall dogs allowed ... more less
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- Also Known As:
- Gran Derby Hotel
- Gran Derby Barcelona
- Hotel Gran Derby Suites Barcelona, Catalonia