We decided to stay at this hotel for the last weekend of our 2 weeks visit to Spain. We booked a suite advertised on their website as the best and most luxurious room in the hotel, we couldn't be more wrong.....
After having to wait 20 minutes to be checked in we got our keys to the above mentioned suite. We were charged upfront as if they were afraid of something what made us a bit suspicious from the very start. And here is where the nightmare started. We got the dirtiest room I have ever seen in any hotel. Dust all over the tables, crisps on the floor, hair in the wash basin and on the bed, stained towels. We raised this issue with the reception and were told we would have the room inspected. In 15 minutes a cleaning lady appeared with a cleaning cloth thinking she would deal with everything quickly but having seen what we saw she said it'd be better if we had the rooms changed. In another 15 minutes we had another room inspection, this time done by the receptionist we complained to. He agreed the room state was unacceptable and offered us to have the room changed or cleaned while we're out. We decided to stay as we have already lost more than one hour. We went out and came back around midnight. We got a bottle of cava and a letter with apologies. The suite looked clean at night. We had a quick breakfast the next day and went out. Came back in the afternoon and accidentally moved one of the armchairs to find a thick layer of dust under it, a contact lense (none of us uses them). We spoke to the reception again and got told they would send a cleaning lady again while we're out (!!!!!), we said we didn't want anything else from them as they were unable to clean it twice (before and just after check in). As there were 3 of us staying we only asked to get 3 coffee capsules and an additional coffee mug as the mini bar wasn't replenished and even though we were booked for 3 we only got mugs and capsules for 2 on the first night. Before we went out we moved the armchair a bit so they could easily see the dirt. Came back in the evening, got 2 capsules, no additional mug, the dust was only cleaned from the part we uncovered under the first armchair, the second one wasn't even moved... After check out we asked the hotel to get in touch with us regarding an adequate discount for the inconvenience but we've never heard from them again, how very clever of them to charge before even giving the keys.....
It was the most disappointing hotel I have ever stayed at. The staff are doing their best to degrade it which is a great pity as the rooms are extremely spacious, views are amazing and this could have been a great stay. I would definitely be back to see those views again but after my first visit to this hotel I am sure it was definitely the last one. We could only wish someone wakes up and brings the European standards to it as what they represent at the moment is far from it.
Recommended for the views only, everything else is a waste of your time, money, and holidays.
- Official Description (provided by the hotel):
- The superior 4* Gran Hotel Torre Catalunya, a reference point for comfort in the "Ciudad Condal", is specially focussed on providing the utmost comfort, tranquillity and well-being for you for each moment of your stay. Accommodation in rooms that are at least 39 m2, breakfast at the highest panoramic restaurant in Barcelona, and just 1 stop from the historic quarter. Discover top comfort class at the Gran Hotel Torre Catalunya, which becomes your gateway to a city full of leisure, business, cultural and sporting opportunities. The Gran Hotel Torre Catalunya has 272 rooms ranging from 39 m2 to 75 m2, the largest in their category in Barcelona, with the city at your feet. Thanks to the natural light coming in through their large windows, and the warm colours of their decoration, you can enjoy a comfortable stay culminating in a renewing rest with the best views of the city. Large beds, spacious bathrooms with separate bath and shower, free WiFi connection in the bedrooms and all the amenities to ensure that you want for nothing throughout your stay. ... more less
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- Also Known As:
- Gran Hotel Barcelona
- Torre Catalunya
- Hotel Torre Catalunya
- Gran Hotel Torre Catalunya Barcelona, Catalonia