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“Good Location but much better choices in this area available”

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Axel Hotel Barcelona & Urban Spa
Ranked #195 of 512 Hotels in Barcelona
Certificate of Excellence
Berlin
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good Location but much better choices in this area available”
Reviewed 13 August 2014

The Axel Hotel is well located.
Although Check in Time was at 14 h, no room was available before 17 h. The room (superior) was disappointing, Not well Furnished and badly Isolated against noise from the Street.
The Roof terrace is very nice, Good Drinks and views, small Pool, was very crowded with good atmosphere at Night, also invited are non-Hotel guests.
We also enjoyed the gym which was well Equipped for a hotel gym.
Staff was ok, Not helpful but also Not unfriendly.
Overall, we saw other Hotels in the area with much more modern Roms for half the Price.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oliver B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 15 August 2014
Dear Guest,

We appreciate your opinion and your time to give us the opportunity to improve our services. We greatly appreciate the trust you have placed in us and we kindly invite you to check our website for the best prices and offers for your next visit to Barcelona.

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.

We hope you visit us again soon.

Yours sincerely,

Jorge Perez
General Manager
Axel Hotel Barcelona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
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English first
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 August 2014 via mobile

I've stayed at this hotel several times and I liked it...until today. We arrived at 0800 and the hotel stored our bags until our check in time at 1400. We explored the city and returned to the hotel at 1545. We were told we'd have to wait for a room! What? It should have been ready nearly 2 hours ago! Then he asked me if I wanted to pay for an upgrade to get in right away. The 2 people at the counter were not very nice about it either. This is unusual...I will say in the past I've had great service here but after this and their attitude, I don't think I'll stay here again.

Stayed August 2014, travelled with friends
Helpful?
1 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 15 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Hotel Barcelona or at one of our Axel Hotels around the world.

Yours Sincerely,

Jorge Perez
General Manager
Axel Hotel Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spain
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 August 2014

I had not stayed at this hotel for a while but definately the Axel barcelona needs a deco retouch. the room was very basic and furniture should be updated. I understand it is a modern design concept but the "open wardrobe" was very basic and the bathroom looked old
I was initially assigned a room in a patio and this was not overlooking a patio, it was a room with no windows and just a door opening to a patio, so if you leave the curtains open everybody could see you inside, very dark and claustrophobic. I was then moved to a room on the 6th floor, yes, more light but the hotel was so noisy

Room Tip: not a room in the patio area on 1st floor
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank SpainCarolinaSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 13 August 2014
Dear Guest,

We have taken note of your comments and hope to remedy soon, in order to improve our quality and service.
We really appreciate your time and your opinion.

I hope to see you soon in Axel Hotel Barcelona or at one of our Axel Hotels around the world.

Yours Sincerely,

Jorge Perez
General Manager
Axel Hotel Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

My stay at this Hotel was ideal. Great rooms and service, and is located very central with easy access to transport to all the important places in Barcelona.

A great plus is that they organise events at the bar area that are really good! There was a fashion show on one night during my stay, love it!!!

Fully recommended!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FabyDuran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 13 August 2014
Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.

We hope to see you very soon,

Jorge Perez
General Manager
Axel Hotel Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2014

we had a bad start to the trip- we arrived at 4, two hours after the listed check in time, and they had us wait in the lobby for over 45 minutes before our room was ready. no effort was made to update us on the progress of preparing the room, and when I asked they just kept saying 10 more minutes. I would call the attitude of the front desk personnel disinterested in making the situation right.
the room itself is nothing special. the attempt to make it sleek and modern falls short. the vanity has little room for toiletries.
of course, there are many pretty boys to look at. But if you're not a pretty boy, it's unlikely they will talk to you. The rooftop bar is a nice concept, but again, unfriendly staff, expensive drinks, and a pretentious crowd kept us from spending any significant time up there.
the only positive comment I can make is that the location is pretty good. Other than that, for all the reasons listed above, I will not stay in an Axel hotel again.

Room Tip: ask for an outside facing room
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank bud r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level 6 Contributor
222 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 7 August 2014

My prefered place to stay in Barcelona. Well located, very nice and friendly staff. Great rooms and nice view. The pool is amasing also great rooftop. The SPA at Axel is nice and the service is the best. They have restaurant and nice bar as well.

Room Tip: Ask for nice balcony
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Felipe_US
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 8 August 2014
Google Translation
Estimado cliente,

¡Muchas gracias por su gran comentario!
Realmente apreciamos su tiempo para darnos su opinión, para nosotros siempre son muy bienvenidos los comentarios de huéspedes para ayudarnos a mejorar aún más nuestros servicios.
Estamos muy contentos de que usted haya estado con nosotros y esperamos verle pronto en cualquiera de nuestros hoteles.

Un millón de gracias,

Jorge Perez
Director General
Axel Hotel Barcelona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 6 Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 5 August 2014

We're older than the average clientele here (in our 60's). The hotel is oriented towards a younger hipper gay, primarily male, crowd. We need more seating and more places to put suitcases (like luggage stands) than were present in our premium room. The rooms are nice but fairly sterile, the bathrooms are renovated and nice but vary in style from shower stall to only handheld shower. We certainly were treated fine enough, and they lay out a good breakfast. The hotel is walking distance to many of Barcelona's attractions and Las Rambla, and there are many nearby cafes and restaurants to choose from. If you are going to spend most of your time out and about, and just cleaning up and sleeping in the room this is fine.

Room Tip: We stayed twice, and though there was some street noise we preferred the room facing the street. If...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank SanFranciscoBodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, 6 August 2014
Dear Guest,

We are really pleased that you stayed with us during your last visit in Barcelona. We really are in the center of Barcelona and your opinion about our location it´s very helpful for us, but specially for other Trip Advisor visitors.

Our staff is 24h at your disposal to help you enjoy each option that the city can offer you.

We hope to see you very soon here again with us.

Best Regards,

Jorge Perez
General Manager
Axel Hotel Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Axel Hotel Barcelona & Urban Spa

Property: Axel Hotel Barcelona & Urban Spa
Address: Aribau 33, 08011 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Barcelona
#130 Business Hotel in Barcelona
#133 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Axel Hotel Barcelona & Urban Spa 4*
Number of rooms: 105
Official Description (provided by the hotel):
Faithful to the concept and style of Axel-design, comfortable, cosmopolitan atmosphere, is a good value for price. The 105 rooms combine the touch of decoration from Modernism with the warmth and elegance of the Mediterranean. New spaces at Axel Hotel Barcelona, will become the urban meeting point of the heterofriendly. ... more   less 
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Also Known As:
Axel Hotel Barcelona & Urban Spa Catalonia

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