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Mercer Hotel Barcelona
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Reviews (1,485)
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Reviewed 17 March 2014

this place is really too good to be true, from the doorman who came out to find us and take cases as we walked along to the welcome from the staff. The rooms are design perfect, huge beds, masses of storage , excellent bathing facilities. we asked for quiet and had a room of the second courtyard which was silence in the city.The staff really did seem pleased that you were guests.on the roof, there are blankets spread and a garden of aromatic herbs.

  • Stayed: March 2014, travelled as a couple
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1  Thank cal021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded 20 March 2014

Dear Sir / Madam,

I want to thank you for sharing with us your excellent experience in our hotel.

As General Manager of the Mercer Hotel Barcelona, I want to tell you that comments like yours encourage all the staff to continue working hard every day to achieve maximum satisfaction of our guests.

Thank you!

I hope to welcoming you back soon.

Best regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

Very nice hotel, perfectly situated in the old gothic zone of the city, within walking distance of mostly evrything. Spacious, comfortable and quiet rooms. The decoration was a little too minimalistic for a romatic weekend and even if the food is very good in the restaurant it could improve it's athmosphere to make a more complete experience. Candles, textiles..? However, we have rarely experienced such a service minded and friendly staff. They helped with everything from reservation of private guides to packing material for the wine we bought. The wonderful consierge even had Cava (local "champage") to our room when he leared it was our aniversary. A perfect memory of Barcelona.

Room Tip: The higher the more light comes into the rather drak rooms.
  • Stayed: March 2014, travelled as a couple
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1  Thank TochK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded 20 March 2014

Dear Sir / Madam,

I want to thank you for sharing with us your comments about our hotel.

As General Manager, I want to tell you that all the Staff of the Mercer Hotel Barcelona works steadily to provide our guests with the best memorable stays possible. I am glad to know that succeeded with you.

Thank you again!

I hope to welcoming you back soon.

Warm regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

We had three hotels in mind for our Barcelona vacation: Mercer, El Palace and Majestic. We are so happy we chose the Mercer for location and ambience. Room 308 is ultra quiet, large and the balcony is delightful (low key church bell free of charge). The small mini fridge with water and soft drinks complimentary was a nice touch. As we made our way to Casa Mila, we checked out El Palace and the Majestic and although lovely hotels, we did not enjoy the frantic pace of the area, so our hotel choice was again rewarded. Isidore, our wonderful concierge, recommended and booked major sights thus avoiding all waits for us, which even in March can be horrendous at a few spots. Trust Isidore when he says always keep the hotel map with you as we got horribly lost one night and walked the labyrinth of the Gotic for an hour. The area is safe and the restaurants terrific especially El Salon which is 5 minutes from the hotel. Enjoy!

Room Tip: I can't believe any room is bad but decide based on how much square footage you like. We are most comfortable with 38-40 sq meters.
  • Stayed: March 2014, travelled as a couple
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1  Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded 20 March 2014

Dear Sir/Madam,

Thank you for sharing with us and with our future guests your excellent experience at the Mercer Hotel Barcelona.

As General Manager, I am really pleased to know that your decision to choose our hotel and stay with us was great. I think that in Barcelona we have many very good hotels but we try to provide our guests something especial with our service.

Thank you again and I hope to welcoming you back soon.

Best regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

I’ve stayed in some really lovely places but this is the first time I’ve written a review. This past week I stayed at the Mercer Hotel in Barcelona with my husband and teenage daughter for four nights. The location is unbeatable, the décor is serene, the Roman ruins that make up some of the walls in the hotel are an impressive historical statement, and the food is delicious. We did not eat in the restaurant but we did enjoy tapas in the bar, Bouchon, and chatted with the delightful Sicilian bartender. We had two junior suites - they were different but both of them were lovely. All of these features would be worth five stars in a review, but the truly extraordinary aspect of this hotel is the service. From the moment we walked into this gem of a hotel, nestled along a small, quiet lane in the Gothic district, the service was exceptional. Isidro, the concierge on duty when we walked in, greeted us, showed us around the hotel, organized much of our four-day trip, gave us tips about when to visit certain sights, organized advanced tickets for us, sent us to unique (and marvelous) restaurants (and ensured they could accommodate my daughter’s vegetarian diet), and suggested off-the-beaten-path shopping areas. Isidro just happened to be the concierge on duty when we needed something but the other two concierges were equally delightful and no doubt equally competent. This is a wonderful hotel – we will certainly return.

  • Stayed: March 2014, travelled with family
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4  Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded 19 March 2014

Dear Madam,

I am really pleased to personally thank you for sharing with us your excellent experience at the Mercer Hotel Barcelona.

As General Manager, I am really glad to know that your stay with us was great and our Guest Relations Departement, especially Isidro, provide you with all that you needed.

Thank you so much!

I hope to welcoming you back soon.

Warm regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

We could not be more pleased with our experience at Mercer Hotel in Barcelona. The only unfortunate part was having to leave at the end of our very short, 2-day stay. We had room 310, a Deluxe Room (one-step above the base level), and couldn't have been happier. Our room overlooked a courtyard with greenery planted on one side. It was very spacious, with a luxurious bathroom complete with a luxurious soaking tub and rain shower.

Beyond the room, all of the facilities are beautifully done. The hotel is built on the remains of an ancient Roman watch tower, and there is a blend of old world and modern decor.The lobby, bar, restaurant and rooftop terrace were all excellent spaces to spend time. Don't miss getting a gin cocktail at the bar (it's very unique!), or the smaller tapas restaurant connected to the hotel - Bouchon.

Every staff member there is incredibly pleasant and there to make the stay the best it can possibly be. Greeted with a glass of cava upon arrival, too!

Location is ideal in the Gothic Quarter of Barcelona. By far the prettiest area to walk around -- Las Ramblas is close, and really loved the Born (artsy) area. Lots of great architecture, restaurants and shops within walking distance.

Room Tip: We stayed in a Deluxe Room, Room 310, and loved it, overlooked a rear courtyard. We were also told the Jr. Suite, Room 109 was excellent with a private terrace.
  • Stayed: March 2014, travelled as a couple
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5  Thank cristinap278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded 11 March 2014

Dear Madam,

I am really pleased to personally thank you for sharing with us your excellent experience at the Mercer Hotel Barcelona.

As General Manager, I am really glad to know that you enjoyed our room and our services. For all of us our guests are the most important, that is why we work everyday to provide our guests with the best hospitallity services possible.

Many thanks!

I hope to welcoming you back soon.

Kindly regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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