I have to say that I was not impressed at all with this hotel. I was there for a long weekend from thursday to monday. I wanted to try this hotel since it was new and the location was amazing. I come quite often to Barcelona.
Rooms are new but it does really look cheap; the furniture, the colours. I don't call it "design" its just looks cheap and boring.
The breakfast room also looks cheap.The tables, the chairs. "worse than Ikea" Not very high quality.
My room wasn't cleaned very well, the garbage in the room was not thrown away twice. Towells missing.Amnities not amazing. the showers where badly designed .
The tv got blocked every once in a while. It was anoying because I would have to call the front desk everytime for these things and sometimes you just felt like relaxing.
In a hotel of this category and with that many rooms I would expected more staff. I saw only one girl in the whole afternoons and one bell boy.Everytime you had to ask something there was only one person the same person. Unfortunately I did not take her name. Haven't seen a sight of a manager during my stay. I also saw a lot of young girls in training.Like another client say'd in these same reviews so many young trainees comes as cheap.
I saw the receptionists getting the luggages many times for the guests and heavy ones! At check out time where the reception got really crowded and the bell boy could not handle all the luggages, the girls at the reception had to come out of the reception to help the clients carry their bags or putting them aside for them to leave while there were many people waiting. It was a caos in the morning.
I think you should hire more staff.
For what is worth I think the girls at the reception were great, the location good, but I will not come back because I do expect more of a new 4 star Hotel in Barcelona.
- Official Description (provided by the hotel):
- Royal Passeig de Gracia is a new 4 star Hotel with 124 design rooms. Its privileged location in the heart of Barcelona, just a few steps from Gaudi's La Pedrera building, places it in a unique setting, surrounded by beautiful architectural jewels of Catalan Modernism and the most exclusive and luxurious stores of the city. The new design hotel is located in one of the most emblematic and remarkable buildings of the Passeig de Gracia, noted for its great architectural value. Royal Hotels has restored the whole building, preserving original elements such as the exterior facade, the Warren Space with its unusual stacked framework, and the spectacular Terraza 83,3, the only viewpoint with 300 degree views over the city of Barcelona. Royal Passeig de Gracia combines comfort, technology, and design in the most luxurious area of Barcelona with the most competitive prices. ... more less
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- Also Known As:
- Hotel Royal Passeig De Gracia Barcelona, Catalonia