The hotel is good value for money and is very centrally located. But some things happened there during my stay that makes me unsure if I will stay there again.
Before arrival I emailed the hotel one month in advance asking if my reservation went through and everything was fine, to avoid any unpleasant surprices upon arrival. They responded and said that everything went through and we were welcomed as guests in their hotel.
Although when me and my friend arrived the girl in reception gave us an unwelcoming stare and said that we were not booked, and that she couldn't do anything. I asked her to check several times and she could just not find us in the system. It's not until I told her that is was really strange because they confirmed my booking one month ago that she "suddenly" found us. Me and my friend both felt that they treat two young blonde women (24 years old) VERY differently from couples. I travel quite a lot with my boyfriend and am always polite and expect the same treatment back, and never had any issues until now. So from the very beginning me and my girlfriend didn't felt welcome. The male staff in the hotel were more professional and polite.
My other concern is that I forgot one expensive eye make up palette in the bed in the room on my depart and though I called two times they insisted that they didn't find it. Which I know is simply not true.
If I will be staying here again it will be for the location and price.
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- Also Known As:
- Hotel h10 Universitat
- h10 Universitat Barcelona
- H10 Universitat Hotel Barcelona, Catalonia