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“Great service”

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Hilton Diagonal Mar Barcelona
Ranked #180 of 513 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Liverpool, United Kingdom
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great service”
Reviewed 20 July 2014

Arrived at the hotel around 11.30, check in was smooth and our room was ready which I wasn't expecting, this was a great start to our 3 night break. The executive room was pretty much the same as the other Hilton rooms we have stayed in and we were on the same floor as the executive lounge which offered a good selection for breakfast and some nibbles, beer wine and soft drinks in the evening (until 10pm). Computer access was free in the lounge (with the access code) along with some very nice views, We found the staff to be very helpful regarding train and bus travel and advised us to book online for Sagrada Familia to avoid lengthy queues. The hotel is in a fairly quiet location however the train station is a very short walk away to take you into the city centre and for sight seeing locations. We had a very pleasant stay and I would not hesitate to stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Julesp99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 21 July 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us. We are truly happy to know you had a great stay and you will choose us again. Thank you very much.

Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For this reason, we are glad to know you had a great impression of your stay.

We look forward to welcoming you all back to the Hilton Diagonal Mar very soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (502)
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English first
Madrid, Spain
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 July 2014

I stayed in the hotel for a team meeting. The hotel is close to the city center. The room I stayed was very clean and modern. the rooms have extremely nice views. the lobby bar has pretty much everything you need, including food. the restaurat is really well. One of the things I liked is that walking distance you have a big shopping mall with restaurants included. The wifi speed was excellent. The hotel is near the sea and within 15 minutes ( taxi ) you can be in puerto olimpico. the personnel very friendly and helpful. Being a person that travels frequently, this hotel really stands out for business and also family... Additionally the rooms and air conditions are really noise-free.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank NuriDL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 21 July 2014
Dear guest,

Thank you very much for sharing your kind comments to the Hilton Diagonal Mar Barcelona.

We are happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff was very helpful and friendly. Our team are always available to provide an excellent service, and we can see we have met your expectations. Thank you very much.

We look forward to welcoming you back soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

The hotel staff provided excellent service to ensure that we could make the cruise ship during the taxi strike on July 1st. Most hotels told their guests - tough but the Hilton arranged a bus that looped between the post and airport to make sure their guests were taken care. The other people on our cruise ship were trying to push heavy luggage through the metro and buses....it was a nightmare. Two thumbs up!!!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank DanvilleMom_174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 21 July 2014
Dear guest,

Thank you very much for taking the time to share your experience to the Hilton Diagonal Mar Barcelona.

We are truly pleased to hear we have met your expectations with our service. Our commitment is to provide the best food, the best service and all the equipment and conditions in perfect order, and we can see we have achieved our goal. Thank you very much.

It would be a pleasure to have you back in the hotel sometime in the future.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 18 July 2014

Great modern facilities, amazing views & location, cool pool deck & sun space. Service very efficient and public spaces in the hotel very nice to be in & around. Super comfortable bed, great room facilities, quality Hilton feel.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 21 July 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

It is an honour to receive such a positive feedback, thank you very much. Our commitment is to provide the best food, the best service and all the equipment and conditions in perfect order. For this reason, we are happy to hear we have met your expectations.

We look forward to welcoming you back soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 17 July 2014 via mobile

Great beach location but an 8-10 euro taxi ride to the main tourist area, La Rambla.

We needed to escape the busy city & heat to some relaxation, pool, breeze & beach. It's a 5 minute walk to the beach. The concierge reserved a cabana for us for 25 euros each day (no private beaches in Barcelona.) The cabanas are part of a nice relaxing beach restaurant so we stayed in our little slice of heaven all day. **have the Hilton make your reservation. They treat you so much better than walk up requests. You can lay out on your towel for no cost if you prefer.

Nice pool on the 2nd floor with a large seating area and lounge chairs.

Our room had a beautiful view of the ocean. Hilton Honor level included breakfast, wifi, happy hour & executive lounge. Room was perfect. It was nice to have a normal size room in Europe :-)

I loved everything about this hotel but please note this is on the beach, not in the middle of town. We stayed 3 nights in town & 2 here before heading to Madrid. Perfect combination for us.

Stayed July 2014
Helpful?
Thank JenJSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 18 July 2014
Dear guest,

Thank you very much for taking the time to share you valuable feedback with us. It is an honour to hear you had a perfect stay to the Hilton Diagonal Mar Barcelona.

It is particularly pleasant to hear you enjoyed our sea views, as well as the Executive Lounge amenities. Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For this reason, we are truly happy to know we have met your expectations, thank you very much.

We hope welcoming you back soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 July 2014

We stayed for 3 nights in a junior suite with our 16 year old son. This was really good and comfortable. Nice large bathroom with a bidet. The executive lounge was great and had a nice breakfast, snacks and drinks all the time. The internet access was good as well. It was really nice having the mall across the street with many restaurants (several with good vegetarian options - essential for us) and a department store and bank ATMs. Friendly service, easy access by cab/metro to most tourist areas in Barcelona. We had a great time overall!

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ramgopal V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 17 July 2014
Dear guest,

we cannot thank you enough for your kind comments to the Hilton Diagonal Mar. It is an honour to receive such a positive feedback.

It is particularly pleasant to hear you had a great impression of the Executive Lounge and we have met your expectations. Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For this reason, we are truly glad to know we have achieved our goal.

We hope welcoming you back soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

Hotel is located at a new developed area of Barcelona, new buildings and business offices. and there is a shopping mall just front of the hotel. outside area clean and not so many people as in the center, you can feel the calm and quiet sites of Barce. I stayed in high floors, I can see the see view. Room are clean and nice. Just one small thing that when they calculate final price it went wrong. But as soon as they found out, they return money back.

Room Tip: as high as possible to have a see view
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jovirus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, 17 July 2014
Dear guest,

Thank you very much for sharing your experience to the Hilton Diagonal Mar Barcelona.

First of all, we would like to apologise for any inconvenience caused due to our mistake calculating the final price. We are deeply sorry for that.

On the other hand, we are glad to hear you had a great impression of the overall cleanliness. Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For this reason, we are truly happy to hear we have met your expectations. We are also happy to know you enjoyed our peaceful location and its sea views.

We look forward to welcoming you back soon.

Best regards,

Guest Service Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Diagonal Mar Barcelona

Property: Hilton Diagonal Mar Barcelona
Address: Passeig del Taulat 262 - 264, 08019 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Green Hotel in Barcelona
#74 Business Hotel in Barcelona
#107 Romantic Hotel in Barcelona
#126 Luxury Hotel in Barcelona
#129 Family Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Diagonal Mar Barcelona 4*
Number of rooms: 433
Official Description (provided by the hotel):
Located only at a 10 minutes’ walk from the beach, the Hilton Diagonal Mar Barcelona offers stunning views of the sea and spectacular morning rising sun, the perfect place if you wish to enjoy a fun family beach holiday, to have a cultural city break in Barcelona or to spend an unforgettable romantic weekend in Catalonia’s capital. 25 minutes from the airport, conveniently served by the Tram and Metro to reach the city center in just a few stops, the hotel is also facing Diagonal Mar Shopping Centre, one of the biggest malls in Catalonia with 240 shops. Overlooking the Mediterranean Sea the hotel has 433 comfortable and spacious rooms of which 110 are newly renovated premium ones, styled in serene and calm tones inspired by nature, cooled with air conditioning and featured with flat screen LED TV, safe and minibar. In the 2nd floor takes place an urban oasis called Purobeach Barcelona which was voted one of the best beach clubs in the world by Conde Nast Traveler. It invites to spend the day at the pool and enjoy the sun on the sunbeds while having a nice cocktail or smoothie. In addition the possibility to enjoy a relaxing treatment at the Spa while listening to the unique Puro Music with the resident DJ’s, and having the opportunity to discover the M3 cuisine concept with influences of Miami, Marrakech and Melbourne. A modern well equipped fitness center completes the leisure facilitate of the hotel. The Hilton Indigo's restaurant serves also delicious International and Catalan food. The Pistaccio Lounge bar is the perfect place for cocktail lovers wishing to start or end their evening in a relaxed atmosphere or simply enjoy the complimentary WI-FI to plan their next visit. The guest staying at the Executive Rooms can enjoy access to the Executive Lounge, a spacious place to relax, read or use complimentary internet access, also as all day refreshments, breakfast, afternoon snacks and Liquor and wine selection in the evening. Fancying spectacular city and sea views from its 15th floor terrace. ... more   less 
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Also Known As:
Hilton Diagonal Mar Barcelona Hotel Barcelona
Hilton International Barcelona
Hilton Barcelona
Barcelona Hilton
Hilton Diagonal Mar Barcelona Catalonia

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