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“Isolated a bit but typical Hilton”

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Hilton Diagonal Mar Barcelona
Ranked #201 of 519 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Reviewed 2 September 2014

I have stayed at this hotel a couple of times in Barcelona. It is located near a beach but not the main one where the piers are and most restaurants are. You have to take a taxi to find a decent restaurant to enjoy dinner at. I was attending a meeting at the Congress centre in Barcelona so it was a 25 Euro trip each way for the daily meetings.

The in-room wi-fi did not work despite attempts by the call center in India who kindly assisted me. The hotel waived the daily 40 Euro charge for internet and breakfast. I used the wi-fi in the Lobby bar and enjoyed an evening beverage while I did work email and personal email.

The staff make this hotel a 4 rating - they are exceptional for Spain. They are friendly, kind, courteous and multi-lingual. They took time to assist me with food ordering at the hotel restaurant and with suggesting other restaurants to eat it within the Barcelona region.

It is a good hotel for a business trip if you want to be in a quiet locale and away from the center city. You cannot walk to any restaurants or bars for music. There is a shopping mall across the street if you want to shop at an urban mall and a McDonald's with the mall if you or your kids need a hamburger or Latte.

Room Tip: Ask for a high floor room.
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  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you very much for taking the time to share your experience to the Hilton Diagonal Mar Barcelona. It is a pleasure to know we have met your expectations and you had an overall good stay with us.

First of all, we would like to apologise for any inconvenience suffered with our Wireless network. We will take relevant actions to assure it will no happen again.

On the other hand, we are glad to know you had a great impression of our Team and the overall services and amenities provided. Our commitment is to provide the best food, the best service and all the equipment and conditions in perfect order. In this sense, we are happy to know we have met your expectations.

We would also like to say that even our guests are mainly for business purposes, we do take care of all our guests.

It will be a pleasure to welcome you back soon.

Best regards,

Guest Service Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,267 - 1,273 of 3,171 reviews

Reviewed 1 September 2014

Ok, so I first have to disclose that I was also a pre-cruise guest (NCL) but was a bit annoyed by all the Disney cruise guests who really seemed to stress out most of the front desk staff. We arrived early and tried to check in early and were told to come back in 2 hours, we ended up waiting at least another 2 additional hours (4 hours total). It wasn't until my husband approached the front desk (as I had done so twice already) to inquire about the status of our room that we were finally offered access to the executive lounge on the same floor as our room. It would have been really nice if we were offered access to the lounge as an option to wait for our room a lot earlier, as the concierge staff told us our room was ready after only a few minutes waiting in the lounge. So, lesson learned... if you have executive lounge access as part of your booking, ask for it up front if you have to wait for your room.

Once all those cruisers left by the next day the place was quite again and everyone seems to breath a sign of relief. The bar staff told us about some great local wines and the room service staff were very pleasant and professional.

The room was an ocean view and I also enjoyed the executive lounge outdoor deck as there were great views of both the ocean and the city including sagrada familia.

I liked the proximity to the beach and the mall across the street.

Overall the hotel was nice and we had a good experience. Just try to avoid Fridays and Saturdays for arrival or departure to avoid the chaos.

Room Tip: I think the only bad view might be facing north toward an industrial area, otherwise I think city or...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank westendgirlco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

In this sense, we would like to deeply apologise for all the inconveniences suffered during your check-in. We are truly sorry to hear you waited for 4 hours and we can assure you that we will take in consideration your review as a good way to become better.

On the other hand, we are glad to know you had an overall pleasant stay and you enjoyed your stay to the Hilton Diagonal Mar Barcelona.

It will be a pleasure to welcome you back soon.

Best regards,

Guest Service Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

We found our one-night stay at this hotel a very pleasant experience. We arrived at 9 am after an overnight flight from the US and they were able to get us one of our rooms immediately. We had booked 2 rooms to accommodate our family of 5 and they were located together in a suite-like setting with a door that closed them off from the rest of the hallway. It was VERY nice to have the rooms situated this way. All of the desk staff were helpful with any type of request we had (how to use the subway, changing money, storing luggage, etc). We loved being able to walk to the beach and we found several decently priced dining options across the street, or within a couple of blocks. The rooms were stylish and comfortable. The sunrise view from the rooms were beautiful!

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank greenfr0g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us. We are truly happy to know you had an excellent stay to the Hilton Diagonal Mar Barcelona.

First of all, we would like to thank you for your kind comments regarding our Team. They are always available to provide an excellent service and we can see we have met your expectations, thank you very much.

It is also a pleasure to hear such a great feedback of your rooms and their views, thank you very much for letting us know.

We look forward to welcoming you back in the near future.

Best regards,

Guest Service Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Beautiful hotel. We støyende for a week and enjoyed every minute. Near a lovely beach and not far from the city. Fine Roms and the pol arena is wonderfull . Liked the area, near the shooppingcenter Diagonal Mar. We will be back.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Mariannecg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you very much for taking the time to share your opinion with us. We are truly happy to know you had an excellent stay to the Hilton Diagonal Mar Barcelona.

It is particularly pleasant to hear such a positive feedback regarding our location, thank you very much for letting us know your experience.

It will be a pleasure to welcome you back soon.

Best regards,

Guest Service Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

I had a lunch at the Indigo restaurant LEVEL 1 of this fine hotel.\Two young men Victor and Bruno served me lunch.These two young guys were extremely friendly and helpful. The quality of the food was nice but became more delicious by the hospitality of these two young men.
I recommend the travelers to try this restaurant. You won't regret. Service was really wonderful, thanks to the friendly attitude of these two bright young men.
Romeo, Sweden.

  • Stayed: September 2014, travelled on business
    • Service
Thank Samir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 8 September 2014

Dear Guest,

Thank you very much for taking the time to share your experience with us. It is an honour to know we have met your expectations as a guest.

It is particularly pleasant to read such a positive feedback regarding our team members. Thank you for mentioning Victor and Bruno. We have immediately shared with them your review.

We look forward to welcoming you back soon.

Best regards,

Guest Service Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

This property is typical Hilton style with nice rooms comfortable rooms with bath room and amminities as you can expect from Hilton. On thh seccond floor you will find the pool and fitness area which are very plesant at the same time. I found the gym a little outdated and small, with such a property Hilton should make more out of the gym and view from the gym. Also had accesss to lounge on the 15th floor that had a nice outside sitting area. Especially late at night with a glas of wine you can easily forget where you are.

Room Tip: Top Floors are the best
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  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank stalenbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 8 September 2014

Dear Guest,

Thank you very much for taking the time to share your opinion with us.

First of all, we would like to thank you for all your suggestions. We will take in consideration your point of view as a good way to improve our guests' experience and become better.

On the other hand, we are glad to hear you had an overall great stay. It is particularly pleasant to know you enjoyed our Executive Lounge and we fulfilled your expectations as a guest.

It will be a pleasure to welcome you back soon.

Best regards,

Guest Service Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Stayed here at the end of August. Stylish hotel that is on the outskirts of Barcelona. Metro is a 15 minute walk. Food for vegetarians is good and varied .
Small pool but enough for quick splash and sun bathing area.
Sharp mini bar that charges even if you move an item so beware but reception is good at making any valid refunds

Room Tip: Stay on the higher floors- conferences can make it quite busy and noisy
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tars64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded 8 September 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us.

First of all, thank you very much for your positive feedback regarding our team members. They are always available to provide an excellent service, and we can see that we have met your expectations and you had a memorable stay at Hilton Diagonal Mar Barcelona.

We are also glad to know you enjoyed our vegetarian offer. Our commitment is to provide the best food, the best service and all the equipment and conditions in perfect order.

It will be a pleasure to welcome you back soon.

Best regards,

Guest Service Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Diagonal Mar Barcelona

Address: Passeig del Taulat 262 - 264, 08019 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Green Hotel in Barcelona
#74 Business Hotel in Barcelona
#74 Family Hotel in Barcelona
#107 Romantic Hotel in Barcelona
#136 Luxury Hotel in Barcelona
Price Range: £86 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Diagonal Mar Barcelona 4*
Number of rooms: 433
Official Description (provided by the hotel):
Located 10 minutes’ walking to the beach, the hotel offers stunning views of the sea and spectacular morning rising sun, the perfect place if you wish to enjoy a fun family beach holiday, to have a cultural city break in Barcelona or to spend an unforgettable romantic weekend in Catalonia’s capital. 25 minutes from the airport, conveniently served by public transports to reach the city center. The hotel is also faces Diagonal Mar Shopping Centre. 433 comfortable and spacious rooms of which 110 are newly renovated premium ones, styled in serene and calm tones inspired by nature, cooled with air conditioning and featured with flat screen LED TV, safe and minibar. The hotel is the home of Purobeach Barcelona - an urban oasis of happiness was voted one of the best beach clubs in the world by Conde Nast Traveler. A modern & completely new equipped fitness center completes the leisure facilitate of the hotel. The Indigo restaurant serves also delicious International and Catalan food. ... more   less 
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Also Known As:
Hilton Diagonal Mar Barcelona Hotel Barcelona
Hilton International Barcelona
Hilton Barcelona
Barcelona Hilton
Hilton Diagonal Mar Barcelona Catalonia

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