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Barcelona City Hotel Universal
Ranked #372 of 521 Hotels in Barcelona
Barcelona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Hotel”
4 of 5 bubbles Reviewed 2 August 2012

Very good localisation. In the center of Barcelona, near the metro and train station (from the airport). You can walk to see all things... good restaurants near by, not so far of the Sant Josep market, and la Rambla...
Very nice personel
I recommend

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank carlossilveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Dear guest,

Thank you very much for your good review. It is very important for us to receive the feedback of our customers.

We are very glad to know you enjoyed your stay in our hotel. We know the location of Barcelona City Hotel is the best value of our accommodation. Thanks also appreciating our staff attention.

We hope to see soon you in any of our accommodations in Barcelona,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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252 reviews from our community

Traveller rating
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    69
    19
    26
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Louis Trichardt, South Africa
Level Contributor
9 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 30 July 2012

We stayed at the hotel from 9-11 July 2012. We were very satisfied because of locality and safety, because we come from South Africa and were two women travelling alone.
The Staff were very friendly and helpful and spoke English very good.
Room were very comfortable and everything you neede, seeing that you only sleep there at night.
Walls a bit thin, could here the people next door, but did not disturb too much. Aircon was lovely, bathroom hot shower, thanks. For our needs it was perfect.
Just look out that you can't find the entrance from street, if you do not know that the hotel is on a second floor. But for us it was good for safefy. Thanks for a nice stay

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalla007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Hi!

First of all, thanks a lot spending a few minutes writing this review. It's useful for people looking for a hotel in Barcelona to know other guests experiences.

We are glad you enjoyed your stay in Barcelona City Hotel. Thanks appreciating our kind attention and the facilities we offer: we try to be a basic hotel in a superb position in the city offering value for money to our customers.

We always try to create a silent environment, but sometimes some guest can be a bit noisy, don't doubt to tell it to us when it happens in order to try to resolve it.

We wish welcome you back again in our hotel or in any of our accommodations in Barcelona.

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thessaloniki, Greece
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 May 2012

Well, here is our synopsis:
+ the stuff is very helpful and makes you feel cozy
+ nice location, near metro station and centre of the city
+ nice view from our window
+/- first look of room was clean, but towels never changed
- very expensive for what you get (95 euros per night..)
- the bed was freaky noisy and short
- no fridge??
- paper walls, need more privacy
= not actually the best value for money choice

Stayed May 2012, travelled as a couple
Helpful?
1 Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Dear guest,

First of all, thanks for write your opinion. It is important other users can read reviews written by guests in order to know real experiences.

Thanks for your good words about our staff and our location. These are two of the best valued factors by our customers.

About your complaints, here we answer all of them:

-As you could see in a big sign in several languages in the bathroom, and as it is common in most accommodations over the world, towels are changed when the client requests it. The way is to leave the towels you want to change on the floor or inside the bath. That's the way it works everywhere.

-The price of the bedroom depends of the type of room, the dates, number of people and the place you booked it. Checking your booking, let you know that some reservation websites add their own fees and the best place to book with us is always our official website, where you will find always the best price. For another hand, our prices offer always value for money, so if there is a big event in the city, all accommodations offer higher prices, as we do, but we are always in the cheap range.

--We are sorry if you didn't like the bed. Our beds are 1.90 meters long. Anyway, as we know how important is to have a good rest, please next time explain it in the reception to try to find a solution. Our staff is always ready to help our customers.

-Barcelona City Hotel does not have fridge in the rooms, as you can see before you book.

Our guests usually think we offer a good value for money. We are sorry if you did not have this feeling.

We wish that, at least, you enjoyed Barcelona and you will come back to enjoy our beautiful city.

Best regards,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Barcelona hotels

Amsterdam, The Netherlands
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 18 May 2012

Just a few metres away from the metro Paseig de Gracia and Gaudi's Casa Battlo', this hotel is very conveniently located. The room was clean and comfortable, although a bit small, but for a short stay, it is quite enough. Our neighbours had a baby, who was normally crying at 8.00 in the morning. The rooms are not well isolated against the noise, so if you are unlucky you might not be able to sleep as much as you would like. Anyway, we took it positively... waking up early means more time to explore this fabulous city!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francy_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Hi!

Thanks a lot sharing your opinion about Barcelona City Hotel with other users! It is very useful in order to help people to create realistic expectations about an accommodation they are thinking to book.

Match with a baby in the next room is not always easy. We can assure you from our experience… We are sorry if the noise disturbed you. Next time, please don't doubt to ask for a change of room in the reception. Our staff is always ready to try to improve your experience in our hotel and our city.

For another hand, you are right! Get up at 8 AM is a great idea to use the full journey day visiting Barcelona!

Thanks appreciating our superb location and is completely true rooms are not big, as we try to give the best value for money just 20 meters away of Passeig de Gracia, the street with the highest rent prices in the city. I see you appreciated also this value for money, thanks again!

We hope to receive you again in our hotel!

Best regards,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utica, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

My husband and I stayed here 3 nights April 16 - 18th 2012. The hotel makes a good first impression with a nicely decorated, clean and contemporary lobby. The person that checked us in was helpful and spoke very good English - he was able to tell me about a vegan restaurant within walking distance (vegan is not that popular in Barcelona) so this was very helpful and I really liked the place. Our room was very clean and modern, bathroom was spotless and both rooms were a nice size. Room had a nice TV if you care when on vacation - there were 3 or 4 channels in English.
Our room was at the front of the hotel and it was quite noisy because the hotels on a busy street so a lot of street noise and sirens etc. I should have asked if we could move to a room on the other side to see how much of a difference that made but didn't. The bed was a bit hard and either had a cover on it or was made of some sort of foam that made it noisy - whenever you turned over in bed it made a crunching sort of noise that woke me up quite a bit.
We booked with breakfast included and it was very good with lots of variety and they were good about refilling dishes even if you went down to breakfast on the later end. My only complaint was that they said soy milk was available if requested but every morning they said they didn't have any which was disappointing.
The location is great for the metro and is only 10 min walk to Las Ramblas, very convenient location. We arrived a couple of hours early and our room wasn't available but we were able to leave our bags with the concierge and they have a safe as well so it worked out very well. Getting to the hotel from the airport was pretty straight forward by train and the metro and a lot cheaper than getting a taxi. Pick pockets and theft is a big problem in Barcelona which I didn't realize before our trip - the hotel has info posted on this and tips to safe guard and we didn't have any problems. It's a very interesting and lovely city - great place to visit.
I did quite a bit of research on line before booking, reading reviews and looking at prices and I thought this hotel was a good middle of the road choice and after our stay was happy with how it turned out, good solid choice.

Room Tip: Would try a room at the back of the hotel - should be quieter off the main road.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sugarnepsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Dear customer,

First of all, thanks a lot for sharing your opinion about Barcelona City Hotel (Hotel Universal) with other users. Every travel is a new experience and it is good people can read real opinions before book their accommodation.

We are glad you enjoy our hotel and your travel to Barcelona and we wish welcome you back again in some of our lodgings in the city.

Kind regards,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridport, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 March 2012

This hotel is budget end of the market, but it is ok, good location, nice helpful staff.Walls a bit thin, but we did have loud neighbours.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dorsetpotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcncityhotels_com, Director de Relaciones con Clientes at Barcelona City Hotel Universal, responded to this review, 10 February 2014
Dear guest,

Thanks sharing your experience in our hotel with other users. It is very important for us know the opinions of our guests and they help other users choosing an accommodation.

Although our location is superb and accommodations in the city center are usually more expensive, we always try to offer the best value for money. In fact, this is one of the factors most valued by our guests.

Thanks appreciating it, as well as our kind attention.

We wish welcome you back again in some of our lodgings in the city.

Best regards,

Elisabeth Gómez
Social Media Manager
Barcelona City Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelona City Hotel Universal

Property: Barcelona City Hotel Universal
Address: Arago 281. 2nd fl 1a, 08009 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #372 of 521 Hotels in Barcelona
Price Range (Based on Average Rates): £
Hotel Class:1 star — Barcelona City Hotel Universal 1*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Barcelona City Hotel- Hotel Universal!Barcelona City Hotel is a hotel located in Barcelona center, a few meters away from Passeig de Gracia. Our hotel offers you value for money just two blocks away from the Placa Catalunya, where the Gothic Quarter and the famous Ramblas of Barcelona begin.Enjoy the city and relax in your room with free wifi, flatscreen TV, private bathroom, air-conditioned, heating... ... more   less 
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Also Known As:
Universal Hotel Barcelona
Barcelona City Hotel Universal Catalonia

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