This hotel doesn't understand the concept of customer service or customer satisfaction.
We requested a quite room and we were put up right in front of an elevator and next to a busy street with loud noises. Next morning, we went up to the front desk asking for a cancellation, they wouldn't do it. They say we have to pay for the next night as well as per their policy.
I understand the policies and rules at these hotels. Beyond these rules, there is something called 'putting your customers interests at the front'. This hotel doesn't have that.
Btw, we paid 359 euro per night (unfortunately, yes) and we end up with crappy service....and as per their 'policy', we were charged another 359 euro for a room we didn't use.
I have been to many hotels in Europe, US and Asia. I spend about 2 months living in hotels every year. I wouldn't recommend this hotel. Location is great. Service is crap. They definitely don't understand the concept of customer service.
- Official Description (provided by the hotel):
- Valued as excellent for 95% of its clients, the Barcelona Catedral Hotel, 4* Boutique, has an unbeatable location in the Gothic, next to Plaza Catalunya and Las Ramblas. The Barcelona Catedral Hotel is exclusive, modern and comfortable. It has swimming-pool, gym, terrace-chill out, parking, restaurant with outdoors terrace and smoking area, free Internet on business centre, free wifi, meeting rooms. Its restaurant 4 Capellans, offers Mediterranean cuisine, a la carte, lunch menu, banqueting, coktails, catering. An spectacular outdoor terrace is the perfect place for events and celebrations. SPECIAL MENUS FOR COELIACS AND OTHER DIETARY NEEDS. Cultural activities: Every Wednesday night and Sunday morning, the hotel proposes complimentary walks through the Gothic quarter, Legends and Secrets. Gastronomic activities: Cooking lessons, Cooking Team Building for companies and wine tasting. Wifi INCLUDED for ALL Hotel guests Barcelona Catedral. ... more less
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- Also Known As:
- Barcelona Catedral Hotel
- Catedral Hotel Barcelona
- Hotel Barcelona Catedral Catalonia