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“Great room, not so great location” 3 of 5 bubbles
Review of Hesperia Tower

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Hesperia Tower
Ranked #118 of 522 Hotels in Barcelona
Certificate of Excellence
GreenLeadersGold level
Wokingham, United Kingdom
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great room, not so great location”
3 of 5 bubbles Reviewed 10 July 2014

On the very positive side the room that I had was great with a lounge, good sized bedroom and a walk in wardrobe that my wife would die for. The hotel is large and there are excellent views from the upper floors although the lift system doesn't cope well during the "rush hour". I was forced on a couple of occasions to use the stairs from the 12th floor - a great alternative to the gym! Food and service were acceptable although food is a bit on the expensive side. On the negative side is the location. Whilst it's good for Barcelona airport, (there is a shuttle and the taxi journey is 15 minutes and approximately 120 Euros) it's in an island of busy roads, light industry and 1970"s apartments. I found nowhere for a nice walk or attractive bar/restaurant in the immediate area. I would recommend for a night if you are using the airport.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
London, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

Stayed as a couple end of June for 3 nights in a duplex suite
Weather very nice all weekend 27 cel all weekend.
The room Duplex suite was on the top (25 floor) it had a toilet sitting tv area and dining table downstairs with large window then upstairs jaquzzi overlooking the city, another tv, an ipod docking station- but only with iphone4 so if you have iphone 5 or ipad mini like ourselves don't bother, bed, another toilet and shower. Bed was huge! With 2 different types of pillow. BVGLARI toiletries provided but no bubble bath! :( but toothbrush shaving stuff etc and loads of towels provided! Hairdryer also with a nice make up zoom mirror. Room was looking abit old carpet had a few stains and electric blinds had rips. Mini bar expensive 8euro for mini tiny bottle of spirit 6euro for soft drink. Room was very clean provided 4 dressing robes 2-towel sort 2- fluffy and some basic slippers. Bottles of water provided. Shower had 2 separate jets and blinds all electronic. Safe provided in room. Walls were very very thin you could hear everything from the next room to bedroom antics to the electric blinds closing to just conversations, loud at night!
This room entitled us to use 'tower club' which was sort of a lounge area with tv food drink etc. However it lacked it had Nespresso machine and teas a toaster, range of cereal juices water soft drink, Heineken and spirits available free in the area. The food lacked. The area is beautiful with lovely chairs and sofas, flowers but lacks atmosphere- soft background music better food? For breakfast there's a range of hams some sticky croissants then for lunch and dinner some nuts and marshmallows come out along with 1 red 1 white and 1 prosecco- a lot of potential but the area is disappointing, no staff attends to the area for hours on end, service and quality isn't 5 star.
Also with this room we were entitled to use gym and spa which was on separate area but flip flop and a swimming cap had to be worn in the area which we didn't really fancy.

Theres nothing really around the hotel to walk around- restaurant corner shops nice walking area. So you need to go into the centre every time you want to do something.
Cab airport > hotel 30 euro 10 mins
hotel> airport 20 euro 10 mins
hotel> city centre 17 euro 10 mins
The metro is a 5 minute walk from the hotel and takes 30 mins to take you to the city centre (catalunya stop) for 2.40 euro one way or pay 10 euro for 5 trips, ticket machines very easy to use can be translated to English. Trains AC loads of vending machines everywhere.
To be honest this journey was okay but doing it every day twice a day was too much. In the day we found we wanted to come back to the hotel for rest or nap at around 5 after spending the day in town and come back into town for dinner but we wouldn't as was too much of a journey. So in this aspect we felt the hotel was too far from the city centre.
When in the city centre we paid 35euro each for a 2 day tourist bus ticket which took us all over Barcelona which maps and guides. This ticket for the bus can be purchased at the hotel or just in the city at one of the stands. The best stops to visit - the cable car up to the castle, the port, magical fountains (best to see in evening for light show) but day time just as good, the rambla of course and food market.

The service and the staff at the hotel we felt were poor. Their English was very good however they seemed to be in training and lacked knowledge of the hotel. We called reception several times and got different answers every time about basic questions regarding the pool or the restaurants. At one point one lady was adamant we had to pay for the pool even though we were in a suite after 10 minutes she called back with a different answer. We planned to eat at the hotel but when visiting the Bouquet restaurant the Host at the front was very very rude and found him arrogant put of us eating there then after looking at the menu we decided they lacked choice with very few options just on 1 small page and all 25 euro plus for 1 dish. Room service also lacked and very expensive eg.5 euro for cereal, 5 euro for cup of tea (tea and coffee provided in room however if you run out and need more 8 euro charged). The staff around the hotel didn't seem to want to engage in conversation, help us or even be friendly. Service was 2 star at the least. Also the hotel team and management was aware of a celebration of a birthday and a lot of emails were transferred to make the day special, however the celebration wasn't even acknowledged or anything special done a dessert, just saying happy birthday at check in or a note would of been nice after the emails transferred stated we could arrange chocolate strawberries and champagne- this was disappointing and they could of gone the extra mile.

All together a lot of wasted potential at this hotel they have the design and facilities but lack small things and customer service.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank LucyAmber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 4 July 2014

We were in
Barcelona for three nights for my husband's birthday and to celebrate our anniversary and we stayed at the Hesperia Tower Hotel. Check in and out is a quick transaction and staff are good at giving you advice on how to get about. The hotel itself is extremely nice with a lovely red carpet entrance and extravagant lobby area. Our room was very spacious, queen-size bed and lovely bathroom. We were disappointed to find there was no tea making facilities in the room which I would have expected from a 5* hotel. When we asked we were told they don't provide. So you can't have tea after a longday out. The hotel is a bit of a way from the Centre (20mins on the Metro) but the Metro runs every 5 mins and is a 5 minute walk from the hotel so this wasn't a problem. As for breakfast we paid for two only to get there @11am and we were not allowed in as they closed at 11am which is understandable. Staff there recommended we go ask from reception for our breakfast to be brought to our room. We explained to the reception staff that we got there at 11am and we were leaving next day was there a chance we could have breakfast in our room as suggested by their colleague however all he did was to give our cash back. It's a nice hotel I could recommend it to anyone however have to pay for any extras. There are no shops or restaurant around we had to pay €20 to the nearest mal to buy nibbles for a late night. Thanks to staff they made my hubby a cake which was nice of them.
It's a place I can definite use again though I think some of their facilities are a bit dear.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sithule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Modern hotel next to college and hospital complex. Stayed for a business convention. Upscale rooms with dark decor theme, large showers, dressing area, comfortable slightly firm beds, a few design quirks here and there. Showers can run hot and cold. Restaurant food and service were good. Fitness club has reasonable workout equipment, adjacent to hotel and requires daily E14 fee, sandals and swim cap for pool and is age restricted. Elevators were unable to keep up with demand when hotel was full. Nice place to stay, very close to airport but not particularly close to city center. Metro stop is 5 minute walk but takes roughly 30 minutes to reach center destinations. Not much of anything within walking distance. Taxis always available at door. Overall I would stay here again for meetings at the hotel but elsewhere for tourist agenda.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jake K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Stayed here one night after a cruise, So we could tour Barcelona. Very nice upscale hotel with friendly helpful staff. Our stay was on a Sunday so only one of the three restaurants was open. However it was very, very good! Nice views from the room, could see the airport but was still a €25 cab ride to the terminal. Our room had a full body shower, only Spanish tv ( go figure) and Dont forget your electrical adapters. Would definitely stay their again.

Room Tip: Near the airport.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RWeaver54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

I would describe the hotel as a mix of excellent one minute and surprisingly floppy the next. We stayed in the "Fira Suites" part of the hotel, which is not in the main tower but in the small building nearby. The overall impression is that the hotel management is learning the art of 5-star service while trying to be thrifty on every little thing. To their credit, they definitely got some things right. The hotel features a cool ambiance with artfully implemented contemporary design and quiet lounge music playing in the background in the lobby area and in the restaurants. The rooms are clean and spacious with big windows. The floors (ceramic tile everywhere including the room) are spotless. The staff are very polite and helpful. The food is fantastic! My warmest compliments to the chef. However, our "view" was of the backside structures. Our shower door didn't close tightly. The pedal on our bathroom trash can didn't work. In the corridors I noticed peeling paint. Our small kitchen had no kitchen towels or dish detergent provided. Shampoo didn't come in cute-looking plastic bottles, the way you would expect of a 5-star hotel, but instead in packets you had to rip open like those in a cheap motel. The room rate (which looked very reasonable at the moment of booking) didn't include breakfast or swimming pool or exercise facility or parking. All of that is extra (and a lot), which you don't realize until you check in. Now, the location of the property deserves special discussion. We rented a car so didn't have to use the hotel shuttle bus. But we did try to find a place to eat and to buy groceries nearby and the nearest grocery store is either a 30-minute walk or a 45-minute car ride (I'm counting the time you spend looking for a parking spot). Almost same (a bit better) goes for eating locations. Unless you love walking (which luckily we do) you're pretty much confined to the restaurants in the hotel, which serve amazing food but at a premium price. The "15 minutes from downtown" tale is simply not true unless you take the hotel bus I guess, but that means your timing can't be flexible. The center of Barcelona is a good 40-minute ride by metro (parking there is difficult and expensive). In fact the hotel is located at the terminal metro station, pretty much as far from the city center as it gets. The overall area of the hotel's location looks somewhat run-down and I would be uncomfortable walking there by myself after dark. Little things, one would say, but they add up. My overall experience was not bad due to a lot of good elements of service mentioned earlier. But it was definitely a negative surprise relative to my "5-star" - conditioned expectations.

Room Tip: Do not stay in the "Fira Suites" part of the hotel. Stay in the main tower.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Evgenia480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 30 June 2014 via mobile

This is a very nice and very modern hotel. The front desk is VERY helpful. Everyone speaks English well. The dining room is pricey but the food is good. We took the Metro (subway) everywhere and it was easy. Much cheaper than taxis!

Stayed June 2014, travelled as a couple
Helpful?
Thank Sbartrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hesperia Tower

Property: Hesperia Tower
Address: Gran Via, 144 | Hospitalet de Llobregat, 08907 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Barcelona
#14 Spa Hotel in Barcelona
#35 Business Hotel in Barcelona
#35 Best Value Hotel in Barcelona
#72 Romantic Hotel in Barcelona
#86 Luxury Hotel in Barcelona
#164 Family Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hesperia Tower 5*
Number of rooms: 280
Official Description (provided by the hotel):
Inaugurated in 2006, the Hesperia Tower hotel has 280 luxurious and attractively furnished air conditioned rooms with fully equipped bathrooms to offer its guests. With rooms ranging from well-organized standard spaces through to the elegant presidential suite, guests are sure to find the exact accommodation they require. ... more   less 
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Also Known As:
Hesperia Hotel Barcelona
Hesperia Tower Barcelona, Catalonia
Hesperia Tower Hotel Barcelona

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