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“Not finished building work”
3 of 5 bubbles Review of H10 Art Gallery

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H10 Art Gallery
Ranked #89 of 521 Hotels in Barcelona
Certificate of Excellence
Chelmsford, Essex
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Not finished building work”
3 of 5 bubbles Reviewed 18 May 2014

When we arrived at the H10 Art Gallery we were greeted by builders painting the entrance more were inside running around with paint and power tools doing things that builders do.

I knew that staying in a brand new hotel could be a triumph or a disaster. I think the reason the H10 Art Gallery opened too early was that they hoped to attract guests attending the Barcelona Grand Prix and greed rather than good sense took over.

We discovered, only one working lift, lighting in some public areas not working, no air conditioning until Friday and then it only worked when our balcony door was opened as the relay had been fitted the wrong way round!

No in-room information, safe not working to begin with, loose mains wiring in the bathroom, no fire signs and no visible fire escapes as the stairs were full of building equipment.

Two floors and the roof terrace not finished – it was like a scene out of Carry on Abroad – a 21st century ‘Elle’s Belle’s’ experience.

BUT the hotel will be pretty stunning when it is finished; the location is brilliant right beside Diagonal TMB and Provença train station. The public areas will be funky and urban and I am sure the rooftop bar and plunge pool will be great (when they start building them)

I liked the staff once they started to engage with us, to begin with they were all running around trying to sort the problems out, ignoring the guests. So I would consider staying again at The Art Gallery – I have another H10 hotel booked here in London in July, I do hope that they have finished building that one!

Room Tip: Avoid the 03 and 04 rooms (303, 503 etc) they are right by the lifts and you will be woken up with a...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CreativeRadioUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at H10 Art Gallery, responded to this review, 1 July 2014
Dear CreativeRadioUK:

Sorry for the inconvenience caused by the oppenign dates, as you said some works were not finished, and all the staff tried to gave you our best to help you to enjoy a plelasant stay.
Now all the hotel is ready and we would be more than pleasedl if you come with us this amazing city in a future visit to Barcelona.

Best Wishes.

Marc Riera
GM H10 Art Gallery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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653 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
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English first
Somerset UK
Level Contributor
199 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
3 of 5 bubbles Reviewed 17 May 2014

Back in 2011 we stayed at a hotel in London that had only just opened and there were so many teething problems we vowed never to do the same again.

Unfortunately we should have stuck to our guns as we are about to leave the H10 Art Gallery having stayed for 4 days.

Firstly I would like to say the staff have been excellent - welcoming, informative, helpful and full of apologies for the problems this hotel had/has got.

PROS
Very handy for Provença Station and fairly handy for Diagonal on the metro. Passaig de Gracia not too far away.
Very convenient for bars, restaurants etc.
Spotlessly clean room.
Excellent breakfast with good choice of both hot and cold foods.

CONS
Air conditioning only started working on the last night of our stay.
One lift out of action until the last night of our stay.
Plunge pool neither finished or open
Lot of building work going on on the upper floors.
Not the largest of rooms and unable to use the rainfall shower on full rate as it flooded the bathroom floor.
No mirror in bedroom until the last night of our stay.
NO FIRE/SAFETY/EVACUATION INFORMATION IN ROOMS. I wonder whether hotels in the UK would have been allowed to open if no such information was displayed.
No information about hotel itself, amenities, locality, how to work the television/air con etc, in fact there was nothing in the room whatsoever.

Bottom line - would I stay here again?

Probably not unless everything is working and the rates are cheaper. 790€ for 4 nights (albeit including breakfast and a room with a terrace) is not cheap.

Room Tip: Terrace rooms are on the 1st floor but not really worth the extra. Try to get a room overlooking the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WaltR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at H10 Art Gallery, responded to this review, 19 June 2014
Dear WaltR:

First of all thank you for choosing us for your visit, all the staff of the hotel tried to do our best to bring you the best service as you deserve, but some last moment technical issues did not allowed to reach this commitment, that's the reason why I'm deeply sorry about the CONS listed in your lines about your stay at the H10 Art Gallery,

Wishing to see you in your next visit at Barcelona.

Marc Riera
GM H10 Art Gallery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Art Gallery

Property: H10 Art Gallery
Address: Enric Granados 62-64, 08008 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#67 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — H10 Art Gallery 4.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
H10 Art Gallery Barcelona, Catalonia

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