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“terrible 'guesthouse'”

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Music Hall Bed and Breakfast and Apartments
Ranked #554 of 757 Speciality Lodging in Barcelona
germany
1 review
“terrible 'guesthouse'”
1 of 5 bubbles Reviewed 25 April 2007

having arrived at the appointed time, there was nothing but a post it on the
door to meet us, advising us to call. the 'meeter' said he would arrive "as
soon as possible" leaving us with a 3 yr old on a busy, extrememly noisy street, jonqueres,
with a very narrow sidewalk, for over 40 minutes. there was no apology nor any
negotiation to reduce the cost due to the inconvenience. when i refused to pay
the full price, (i also had to let my friend in downstairs because the 'meeter'
couldnt be there later in the afternoon to give him a key), and after doing the
'meeters' job, he returned to your room at 2330 in order to collect. his 'boss'
who i spoke to on the phone told us to go somewhere else if we didnt like it.
the bathroom in the unit stunk of sewer gas and the 'boss' said he could nothing
during semana santa. another couple we know who booked at the marina branch
stayed one night in a room described as romantic that contained a mere bed on
the floor and nothing else. they moved to our music hall branch the next day and
shared a room with others. the website does not reveal the true accommadation
for either of the branches and i absolutly DO NOT recommend this outfit for an
apartment in barcelona unless there is no other place to stay in the entire
city!

  • Liked — close to gothic quarter
  • Disliked — horrible service
  • Stayed April 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jewlzjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceco, Owner at Music Hall Bed and Breakfast and Apartments, responded to this review, 11 June 2007
First of all, I would like to clarify the situation with this client:

1: He paid 30 Euros per person in the Music Hall B&B, situated in a new fully refurbished apartments building, with airconditioning, double ensuite bedroom in the most central place of Barcelona.
2:This client arrived without meeting time, so we could not schedule a time to meet him. He didnt give us a operaring cell phone to call him. He didnt asnwer our email asking for the time of arrival. Therefore, we needed to leave a note to him to kindly call us when he arrive to the apartment.

Most of the tourist visiting Barcelona knows that the center of Barcelona is busy and expensive. We are proud to keep popular prices (30-40 Euros) in order that most of our clients recommend us to their friends and we can save money in marketing.

But to keep prices down, we can not afford to pay a 24hrs reception. What our company does is to contact the client to arrange a meeting time. When the meeting time is acurate, there are not delays and nobady waits.

This client didnt want to pay the price of a hotel (average 150 Euro in the center and similar quality in April). He wanted to pay the price of a bed in a dormitory for an en suite room in the center of Barcelona.

We run the Music Hall B&B and we are proud that year after year, friends of our friends come back and recommend.

But we are not a 5 star hotel that sell the room for 30-40 Euros per night. We are just a cosy B&B, with our budget limitations. We keep it clean, we care about the details and help our travellers in anything we can.

Comments like this one are not fair... I would recommend this client to visit other similar places, compare and then, decide...



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • English first
  • French first
  • Any
English first
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Additional Information about Music Hall Bed and Breakfast and Apartments

Property: Music Hall Bed and Breakfast and Apartments
Address: Jonqueres St. with Plaza Urquinaona, Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Hotel Style:
Ranked #554 of 757 Speciality Lodging in Barcelona
Number of rooms: 12
Also Known As:
Music Hall Bed And Breakfast And Apartments Barcelona, Catalonia

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