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“Deplorable”

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Residencia Erasmus Gracia
Braga, Portugal
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Deplorable”
Reviewed 21 July 2014 via mobile

We have arrived st the hotel quite late at night to find it full when we had a reservation booked. They first send us to a room with someone sleeping, and then they couldn't solve the problem. We ended up going to another place wich yhey called to see if there were any rooms available, not assuming any responsibility for the diference in price nor for the situation in itself. We went back the day after to find the manager calling himself "tonto" because he didnt want to resolve the issue. ..its just bad attitude!

Stayed July 2014, travelled with friends
Helpful?
4 Thank Lnlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenciaerasmus, Director de Recepción at Residencia Erasmus Gracia, responded to this review, 28 July 2014
Google Translation
Estimado Sr. Paulo Machado. Deplorable es su actitud denunciando nuestro negocio por el solo hecho que no ha podido alojarse aqui. Nos sabe mal, pero no se puede respetar reservas fraudulentas sin tarjeta de credito valida. Le hemos informado sobre este punto antes de su llegada, pero lamentablemente nunca nos respondio. En los condiciones de reservas de Booking.com consta que reservas sin tarjeta se debe mantener valida hasta las 18.00 horas. Hemos cumplido con este punto.
Usted no tenia reserva valida con nosotros, es decir, su reserva nunca ha sido entrado en nuestro sistema. Entonces porque le deberiamos dar otra habitacion, y encima ya ocupada?
Le hemos buscado otro establecimiento para la noche en cuestion. No hay ninguna necesidad de encontrar otra solucion el dia despues. Y menos aun, si usted me llama "tonto" aqui en recepcion.
Afortunadamente todos nuestros demas huespedes saben de la importancia de tener la reserva CONFIRMADA. Usted es la excepcion de la temporada 2014. ;-)
un saludo
Andreas Schie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Barcelona
1 review
Reviewed 19 July 2014

We enjoyed staying in this hotel, situated near two metrostations to the centre of Barcelona. We found the breakfast rather poor. Bad bread and only two toasters to make up for that for all guests. Why no baguettes??? And....beware of pickpocketers in the metro: my mobile phone is stolen and the next day my husband was almost victim. Three women came to stand next to us on the escalator. One tried to steal the wallet of my husband in his trousers. Tip of the police: wear your rugsack in front of you!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braga, Portugal
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 July 2014

We booked a room. Firdt, the place is out of the city... then while they ehere open botles of red whine (i suere it's true...) they said the hostel was full.. but after an hour they gsve us a room.. or beter, a key of an room... we went to the room and a man was there sleeping ang get the scard os his life... then, because the said the awufull hostel was full the send us to another hostel. The price was allmost the doble, and we have to pay the gull price!! Next dsy i went there to make a complsibt and was attended by someone who said was the manager... a rude and another drunk person, who dido not attempt to resolve the problem, he smell as he was drinking whisky in the morning.... neverseen such thing... we went direct to ajuntamento of catalunya. They were speachless as i told whathapoen to us.. so,if you read thissnd still want tostay there... well, dont say i told you so....

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
8 Thank Paulo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2014

We booked the hotel via bookings.com because the rating was good. Watching the pictures it seemed a good hotel. When arriving in the hotel the man at the desk checked us in. I missed the kind hospitality I am used to when traveling southern country's. Then we had to find our room, staff was too lazy to show us where it was exactly. Entering the room it looked nothing alike from the pictures. Not very cosy, floor was still dirty and the shower was unpractical. The shower head was not above our head but at waist height. So you had to held it in your hand while showering. The breakfast is not even worth trying. You can go and take breakfast in the boqueria or at urban picnic in Gracia not so far from the hotel. Coffee is bad, "juice" is water with color and the bread smells like chemicals. We had to pay the breakfast although we didn't took it, absolutely no refund. When entering and leaving the hotel the staff didn't salute us. They just kept watching the computer screen. A lack of respect if you ask me. But we had a wonderful vacation in Barcelona, Gracia is a beautiful neighborhood with good food and lovely people and the nearby metro Lesseps is a big advantage.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Michelledef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

The hotel and the room were very stylish, modern, clean. The street is quite silent. The hotel is the 4th stop from the main quare, city centre by metro so it's in a good place. I really advise this place.

Room Tip: The room and the bed was comfortable and on the tv we could watch the football world cup 2014.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BudgetPlaces

Helpful?
1 Thank Jánócsik E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauritius
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

We stayed at Erasmus for 3 nights and it was comfortable and clean. The room is basic. The breakfast is same thing daily.
The best thing is that you can reach the Lesseps metro station within 2-min walk from the hotel. The Gaudi Park is also quite near and you can walk to it.
Overall, good experience.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2014

We stayed at Erasmus for 7 nights and found it perfectly comfortable for our needs. It is located literally two minutes walk from lesseps metro station, which gets you anywhere you want to go. Rooms are basic, but have all the necessities. Staff was welcoming and efficient. We also appreciated the shared kitchen. The only downside was the wifi, which turned out to be available only in the common area. Not having wifi access in the rooms is really something they should mention clearly in their description. If it wasn't for this tiny issue, I would have given them 5 stars and not 4.

Room Tip: I know some of the room have a lovely little terrace .Ours didn't, so I guess you can try and as...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Netta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residencia Erasmus Gracia

Property: Residencia Erasmus Gracia
Address: Torrent de Olla 212, 08012, 08012 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Gracia
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #97 of 723 Speciality Lodging in Barcelona
Price Range (Based on Average Rates): ££££
Hotel Class:2 star — Residencia Erasmus Gracia 2*
Number of rooms: 51
Official Description (provided by the hotel):
The Residencia Erasmus is located in Barcelona's lively Gracia district. It offers affordable accommodation with free internet and a modern en-suite bathroom. Diagonal Avenue is 15 minutes' walk away. A buffet breakfast is served, including toast, cereals, cheese, jams and fruit juices. Residencia Erasmus Gracia also has vending machines, and guests can find bars and restaurants within a short walk. The Residencia Erasmus is located in a historical building and features a garden, lounge area with a TV and a dining area with a fridge and microwave. A luggage storage service is provided and laundry facilities and parking are available on request. Bookings at the residence (for short or long stays) can be made by students or academic staff travelling for academic purposes. The residence is just 15 minutes' walk from Gaudi's famous Park Guell, with many interesting architectural elements. Lesseps Metro Station is just 200 metres away. ... more   less 
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Also Known As:
Residencia Erasmus Gracia Hotel Barcelona
Residencia Erasmus Gracia Barcelona, Catalonia

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