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“Nightmare”

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AC Hotel Palau de Bellavista
Ranked #7 of 20 Hotels in Girona
Hamburg, Germany
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nightmare”
2 of 5 bubbles Reviewed 2 May 2014

Clean and tidy hotel hotel but the ladies at the reception are a nightmare. If assitance is needed there is no effort to help. Had to argue for hours to get my phone back, which was left behind in the room.

Room Tip: Rooms are nice, but the personal not trained well. Specially the Reception.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imtiaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EstherSolaFerres, Manager at AC Hotel Palau de Bellavista, responded to this review, 5 May 2014
Dear Mr Imtiaz

We acknowledge receipt of their comments during their stay at our hotel AC Palau de Bellavista and thank him for his contribution to our continued work to meet the needs and expectations of our customers.

we apologize About your incident with the Mobile, but we need to follow a protocol before to give you the mobile..


I am confident that, apart from this incident, the rest of its services and stay in general would have been pleased. We hope to see you again in the hotel and able to greet personally.


At your disposal, greets.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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831 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
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English first
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

Visited this hotel for 4 nights in April. The hotel has a very nice view of Girona! The walk to the centre is about 10-15 minutes. If you have knee/walking problems, this might not be the best hotel for you as it is quit a climb up from Girona centre back to the hotel.

Rooms are very nice designed in Girona-style! They have enough space and have the things you need. It would have been nice to have a small water boiler in the room to make some tea/coffee.

Wifi is free, but terrible in the rooms, good in the public area's. As others before me, I also missed a pool. It would have been nice to have a pool with a view on the 'roof'-terrace outside. :-)

We also thought the breakfast was to expensive, that's why we chose to buy some bread/croissants at the supermarket.

Overall, we had a really nice stay!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nootje83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
166 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

We spent a prolonged Easter weekened in Girona and the Palau de Bellavista was a good choice. Girona is definitely worth a visit with the charming old town, nice restaurants, great hiking opportunities close by and during Easter the impressive spectacle of the procession on Good Friday.

Location: Close to old town (about 10 minutes walk downhill, 15 minutes uphill (quite steep)). Free Parking directly at the hotel.

Rooms: Very modern, although a little small and no view. Very clean and nice bathroom (only separated from the bedroom by a glass wall however). Great firm bed! Good amenities, but no body lotion.

Bar/Lobby/Lounge: Very modern, impressive view through the glass wall. Have a drink on the outside terrace in nice weather!

Breakfast: Good selection for Spanish breakfast with different breads, sweets, cheeses and even Serrano ham. Unfortunately no eggs included in price.

Staff: Very friendly, most speak good English!

Overall, I’d say that the Palau de Bellavista is not a typical 4*, but a very good 3* hotel and we would love to come back sometime!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trillian82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

I went there with my best friend to relax from a hectic 48hrs in Ibiza so needed a retreat and I got exactly what I wanted and more at Palau de Bellavista.
The hotel combines ultra modern and slick design in a beautiful natural setting at the top of a hill overlooking the city that has a medieval charm with its churches,Museums and old streets.
They served a hearty breakfast with a good selection of local cheeses and fruits,good coffee and fresh pastries.
The hotel room decoration was a bit too generic but it was a spacious room with all the necessary amenities and a great view.
Hotel staff was professional and accommodating when it came to special requests.
The hotel surroundings were very quiet and relaxing, it is a shame we did not get to have dinner or a drink at the hotel bar which had an amazing view by night.
Would recommend it for couples or friends looking for a relaxing time in that beautifiul city of Girona.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HindLouiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Germany
Level Contributor
70 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

An excellent hotel. The location is impressive with wonderful views over Girona, the surrounding area and the Pyrennes in the distance. OK, it's a bit of a hike from the old town of Girona but it's absolutely worth it.
The personnel are excellent, always nice to be greeted by all who work there. It may simply be company policy but it is appreciated.
The rooms are very pleasant, all modern amenities are provided although it was a bit of a nuisance that there are no safes in the rooms; they are available next to reception( no cost). Excellent beds and the air conditioning worked quite well.
The breakfast makes a good attempt to represent Catalonia; it's not the usual international breakfast. I liked it that it didn't include the 'eggs and bacon' type breakfast, instead nice selection of meats, cheeses, pasties and fruit. Also I thought the price of €12 was good for this.
Car parking was free - added bonus.
Because of its location it is quiet during the day although it has to be said that noise from the music in the bar below does travel upstairs to the bedrooms and as there is only one floor of bedrooms it might affect some who have rooms at the nearest end to the reception.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank BritneyNorthGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astana, Kazakhstan
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

This place is just great! They are doing everything right and the location is very close to the historic district of Girona, a charming, and historically important town about an hour outside of Barcelona.

The rooms are super; clean, modern, and stylish with great amenities. The restaurant in the basement has very good food for a fair price. There is a stylish bar in the basement as well. As it's on a hill, the basement has a walk out deck on the backside of the hotel with awesome views! In fact, there are fantastic views throughout the hotel. I could even see the snow capped Pyrenees, while it was almost 60 degrees in Girona.

This is a super hotel with great service. I would gladly stay here again.

Room Tip: If you can get a room on the outside of the hotel, you'll enjoy a great view. Otherwise, enjoy...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank wiseallen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
Level Contributor
52 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

Pros: spacious rooms and very nice bathrooms, cleanliness, location (if you have business somewhere in the old side of Girona; although it is on top of a hill, it is a 5 minute walk to the walls).

Cons: service feels a bit inexperienced, they make small mistakes which are not terrible, but show lack of attention to detail. Also, there is no quiet space to read a book or work within the hotel but your room.

Will probably give it another try in June and see how it has evolved.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Clarisita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Hotel Palau de Bellavista

Property: AC Hotel Palau de Bellavista
Address: Pujada Polvorins 1, 17004 Girona, Spain
Region: Spain > Catalonia > Province of Girona > Girona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Girona
#7 Luxury Hotel in Girona
Price Range (Based on Average Rates): £
Hotel Class:5 star — AC Hotel Palau de Bellavista 5*
Number of rooms: 74
Official Description (provided by the hotel):
Category: 4 StarsObservations: Central / Parking / Meeting and banqueting Rooms / Restaurant / Cafeteria / Safe / Internet / Coffe shop free / Access disabled. ... more   less 
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Also Known As:
Ac Hotels Girona
Ac Hotel Girona

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