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“Good location but bad security”

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Hotel Ramon Berenguer IV
Ranked #11 of 22 Hotels in Lleida
Denver, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location but bad security”
2 of 5 bubbles Reviewed 17 May 2013

The hotel is clean, and has a great location just across the street from the train station. Many of the rooms have a good view of the beautiful station. But the advantage of the location is wiped out by failures in the most basic of hotel attributes: security. Almost all travelers carry with them some items of value-whether jewelry and cameras or laptops and tablet computers. Although it seems that some rooms are equipped with safes, ours was not. The registration document said the hotel was not responsible for any items not left in their safekeeping. (the more traditional mechanism, before in-room safes became common). So I asked to leave my camera and tablet in their lockup. Incredibly, despite the information on the registration document, the receptionist insisted there was no place available to stow items for safekeeping. So we ended up carrying the stuff with us as we wandered around sightseeing, and going out for meals.
A couple hours after our arrival we heard someone seeming to try to open our door, but then moving on. We figured it was a guest at the wrong door. But later, after hearing more noise, we discovered a man passed out laying on the floor of the hallway near our room.
Needless to say, we won't be going back to this hotel.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DenverPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berenguer4, Gerente at Hotel Ramon Berenguer IV, responded to this review, 27 May 2013
First of all we would like to thank you for informing the receptionist of the guest who had fallen ill, this way we could aid him. Currently our hotel is one of the safest in Lleida. Almost all of our rooms are equipped with a safe, and very soon there will be a safe in all of the rooms. The bedroom doors have modern locks which lock right behind our guests when entering and leaving the room. Also, all of the hotel entrances are equipped with alarms and are controlled by video vigilance 24 hrs. a day.
We are proud to say that in thirty years we have never experienced problems such as insecurity or robbery in our establishment. We hope to welcome you again so you may verify our compromise to constantly improve.
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127 reviews from our community

Traveller rating
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    41
    13
    3
See reviews for
25
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19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Kabul
Level Contributor
103 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 25 March 2013

Stayed at this hotel just one night as I was passing through town on my way to Andorra. Found it by driving to the city center. When I saw the Tripadvisor sticker on the front door, I stayed. It is a imposing building, located directly across the street from the main train station. My check in process at about 2000hrs was completed in a efficient and friendly manner. My room on the 3rd floor was average, while the bathroom was pretty large. Bed was comfortable, lights and tv worked and there was sufficient hot water and water presssure.

My cell phone was not working, so I used the public computer in the lobby, emailed a friend and provided my location and call back number. About one hour later they called and explained they had called the hotel three times but the hotel receptionist did not properly connect the incoming call to my room. Perhaps this is a sign of the times, switchboards and landlines are a thing of the past.

Breakfast was very good; consisting of frittata, spanish hams and sausages, cheeses, breads/rolls and a station where you squeeze your own fresh orange juice.

All thing considered, this was a good hotel, that just seemed empty. There was no character or warmth to the place. Even the lady at the breakfast buffet did not smile much. Putting that aside, it is a great value at 35 euros for the room and 7 euros for breakfast. I would stay again if I were in the area

Room Tip: I was staying on a Friday night to Saturday morning, and was able to park without charge in train st...
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goodinfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lleida
1 review
2 of 5 bubbles Reviewed 2 July 2012

I first stayed in one of the rooms facing the square: I could not sleep at all because of the noise of cars (the windows aren't insulated). The rooms are small and uncomfortable. You can smell cigarette smoke in the hall even though only one floor allows smoking. I also stayed in an interior room which was better in terms of noise but then I could hear the people living nearby. I'd never return here.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank AnnaBellLleida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor José C, Gerente at Hotel Ramon Berenguer IV, responded to this review, 28 August 2014
Google Translation
Buenas tardes, Annabel:
Siento mucho que la insonorización de su habitación no fuese de su agrado. Es un orgullo para mi poder informarle de la finalización de las obras de mejora, con las que hemos cambiado todas las ventanas del hotel. La invito a volver a nuestro establecimiento y comprobar nuestras ganas de prestar a nuestros clientes un servicio óptimo.
Atentamente Víctor José Colomé.
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Travellers are raving about these Lleida hotels

Edmonton, Canada
Level Contributor
131 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 2 June 2012

We thoroughly enjoyed the suite we stayed in. Marble floors, marble trim in the bathroom. The lady at the front desk wasn't particular pleasant but she was helpful. The breakfast was an extra 7 euro per person but it truly was a buffet feast on the 3rd floor. The diningroom overlooked the city square. The selection of food and drink was vast. The waitress here was most friendly. She had the food displayed in a very inviting fashion. Parking was free just across the street. We walked around the city and did a bit of sight seeing.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarefulChoices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingussie Scotland
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 18 April 2012

Just good enough to stay one night when you want to visit Lleida or when you are on you way.
Hotel is clean, rooms OK, near to station and centre. But hotel has no personality.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLeestmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 12 July 2011

Overall this hotel was OK. It was very clean and the foyer downstairs was lovely. My room was fine, enough space with a desk, a wardrobe, a small ensuite bathroom and air con with a life of its own. My colleague, however, had booked exactly the same level of room and was given a very tiny room with no desk etc. They did switch her when she asked, but also told her she might have to pay more (she didn't in the end).
The internet was free and easy to access, although you need to remember to take an internet cable with you as it's not wireless. The location is good, right by the station with high speed connections to Barcelona, for example, although it is a bit of a rough part of town. I slept fine although another colleague on the same side of the building facing the street was kept awake with noise.
The staff were rather sullen and were not happy about our request to pay the night before we left rather than in the morning, as we were leaving extremely early. Some of the receptionists speak a bit of English, but the other staff, for example at breakfast don't, but may speak some German or French instead. I also felt the breakfast, an extra 7 euros a day, was rather expensive but OK in quality.
I'm not sure I'd go rushing back, but I wasn't unhappy staying at this hotel.

Room Tip: Ask to change if you get a bad one.
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 60degreesnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ramon Berenguer IV

Property: Hotel Ramon Berenguer IV
Address: Plaza Ramon Berenguer IV, 2, 25007, Lleida, Spain
Region: Spain > Catalonia > Province of Lleida > Lleida
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #11 of 22 Hotels in Lleida
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Ramon Berenguer IV 2*
Number of rooms: 52
Official Description (provided by the hotel):
Ramon Berenguer IV Hotel is located in the commercial and business center of the city, opposite the railway station and the AVE terminal. Located on the Rambla de Ferran Lleida, this hotel is just 30 meters from the shopping center and just 100 meters from the Llotja and the fairgrounds. Segre River Park is located two minutes walk from the hotel. All rooms have private bathroom, free Internet service, flat screen computer access in the hotel reception. Fifty meters from the hotel there is a public parking with a capacity of 550 vehicles, and also a free overnight parking area of forty seats. ... more   less 
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Also Known As:
Hotel Ramon Berenguer IV Lleida, Catalonia, Spain

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