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“Staff spoiled this tour”

CASA BACARDI Sitges
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US$113.78*
and up
Tarragona and Sitges Full-Day Tour with Small Group and Hotel Pick Up
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US$82.64*
and up
Gay-Friendly Private Sitges Walking Tour from Barcelona
Ranked #8 of 62 things to do in Sitges
Certificate of Excellence
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Attraction details
Recommended length of visit: <1 hour
Owner description: Discover the birth town and family history of Don Facundo Bacardí Massó, founder to the world´s most prized rum BACARDÍ, the rum production process and learn about mixology including classic cocktails the Mojito and Cuba Libre. CASA BACARDI Sitges is available for guided tours and private hire. Guided Tour Info + Avaialable in English, Spanish and Catalan: Wednesday-Saturday 12:00 (cast) 13:15 (cast) 16:00 (eng) 17:15 (cast) 18:30 (cast) 19:45 (cat) Sunday only 12:00 (cat) 13:15 (cast) 16:00 (eng) 17:15 (cast) 18:30 (cast)
Reviewed 24 July 2013

The idea of the tour and learning how to make some drinks should have been fun, however the staff (tour guide and one bar tender) were rude and had no patience with the group. We were a group of 17 and there were other groups for a total of about 25-30 guests. The tour guide would not answer question or repeat himself and he let us know that in a rude way. Ending the tour with making drinks one of the bar tenders was really nasty and again our tour guide wouldn't even repeat the amount of sugar to be added to the drink when asked by on of the guests. we ended the tour and were having our drinks outside in their seating area and they didn't want to let us in to use the restroom. I have read some good reviews, but this was not the case for us.

Thank cheryl c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (243)
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65 - 69 of 243 reviews

Reviewed 14 July 2013

This was something worth doing on an idle afternoon. You get to make and drink your own cocktail which was great. Couple of areas they could improve on:
1) We booked online and they had no record of us (they blame this on the fact that you are actually booking with Barcelona Tourism Office)
2) We were supposedly to be presented with "the Barcardi family's thoughts on Bacardi" on a DVD screen - these were just 1 word adjectives - which was an absolute waste of time (whoever thought up the idea needs his/her head examining!)

1  Thank Trebor100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

Now, I have to say, do not be put off by the vile barman - this place is definitely worth a visit. We paid 8 Euros and spent an hour of our afternoon at Casa Bacardi. We heard some history of the BAcardi family, learned how rum is made (and got to taste various ingredients and end products of this process) and then we were shown how to make a mojito and another cocktail (the one that's basically rum and coke with lime juice) and then we were given the opportunity to choose which cocktail we wanted to me and then enjoy it outside on their terrace. Given that, in some bars, cocktails are more expensive than 8 euros, this is great value for money.
In terms of the rude barman, he was abrupt, ignorant and at one point he physically pushed me out the way to get passed. Our whole group had noticed how horrendous this bar man was and, in the end, it became a bit of a joke. The director of Casa Bacardi, however, does need to have a word!
Go - it's great fun and only take an hour (which flew by).

1  Thank gar82uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

Person at reception was very unfriendly and preferred locals above tourists. No effort to communicate

1  Thank Abiorix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

Now an annual pilgrimage - never get tired of making Cuba Libra or Mojitos and naturally, because it would be sinful not to, sampling them in copious amounts! Just do it! You won't be disappointed.

1  Thank glevumGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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