We arrived from Barcelona at lunchtime with lots of luggage - as well as a young baby. We were first told the room was not ready but eventually were allowed to go in early. Except that the room stank of cigarette- and I mean really badly. So I went down to complain and was told all rooms are non smoking but people smoke and they can do nothing about it. After much arguing on my part I was told I could have another room but would have to wait until it was ready. When we went to the new room (bearing in mind nobody at any point offered to help with the luggage) I noticed the view was nothing like the one I'd seen on the website for a deluxe room. Off I went again to be told that was the room I'd booked (it wasn't) and that they had no other option. I had to show them my reservation details with a photo for them to agree I was not in the room I'd booked. The manager agreed to give me a discount for the room and move us to the right room after 2 nights as it was not available then. We were finally in the right room - and the views are indeed breathtaking- but once again the smell of cigarette was almost unbearable.
Breakfast is quite poor for a 4 star hotel and if you arrive towards the end you will not find a hot buffet or great variety of breads.
Depending on which room you stay in you will hear the noise of running water every time someone flushes the toilet or uses the shower! That with a baby is a nightmare.
Overall I was highly disappointed with the whole thing and believe its a pretentious and overpriced hotel with unhelpful staff and smelly rooms.
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- Also Known As:
- San Sebastian Playa Sitges
- Hotel San Sebastian Playa