I have just come back from a nice week at the hotel, partly a solo stay then with my partner. Being visually impaired I am careful in my choice considering my enjoyment and safety. From my arrival, Cesar on reception was great offering assistance when needed and guiding me to the Pavillion annexe where I was booked, even offering to swap my room to the main building the following day. This level of service was maintained throughout the week but was not evident from his weekend evening colleague who clearly lacked those sme customer service skills. The room was of a good size and kept very clean even under the bed. The bathroom was a good size and well appointed but if you are less mobile or a larger build then the glass screen is tricky. The shower was good but the multi directional spray in my room, 503, sprayed over the screen and around the bathroom. The roof terrace, jacuzzi and pool area were all in pretty good condition with plenty of seating and sunbeds. On the whole the quality of food provided was good but it seemed regardless of comments from the Brits, the kitchen was eiTher unwilling or unable to serve the hot breakfast goods hot being mostly warm or basically cold. The variety of available breakfast goods was excellent especially the tortilla! The evening buffet was repeated several nights so after the first time I was uninspired to pay for it again but was good value for money on the whole I would recommend and stay at this hotel again. If it includes breakfast, take advantage but if room only, don't worry as there are plenty of places to eat. Finally, for those who like their wifi, the signal strength was very good wherever I used it. Definitely a good value for money stay with a gold star for service to Cesar.
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- Galeon Hotel Sitges